Spring Arbor Management, LLC

Our family had an in person tour and the experience was really good. Overall it was a very nice community and it was a hard choice

This was an open concept with recliners. However, they didn't take hoyer lifts for my loved one.

The cleanliness is getting better. It's very expensive. The staff is very friendly, they are willing to listen, and don't brush you off. They are always willing to offer suggestions, and work together with the family. The financial assistance, could be improved. We chose this place over others, because it's close to our home, and is a very good location.

One of several tours was nice, have a hard decision to make.

My mother has adjusted to her new living environment at Spring Arbor largely due to the caring and wonderful staff and friendly people who live there. The nursing staff in particular are great and they have given me reassurance through their care that moving Mom to Spring Arbor was the right decision. Mom loves the food. She has complained about gaining weight (which is not a problem for her)! Variety is part of the meal planning with an emphasis on healthy, nutritional meals. This is important to Mom and she appreciates the attention to healthy meal planning. If there is a constructive comment that I could make it would be to add some new and different activities to the roster such as tutorials on use of technology, guest speakers on a variety of topics, and resuming the bus tours of close-in places of interest.

It is a lovely place, but overall great with no major concerns.

Spring Arbor of Crofton was an older facility, so it needed some updating, and the room size was smaller. There was nothing wrong with it- we just preferred more new/fresh.

Spring Arbor of Severna Park looked okay, but they just really didn't seem to be prepared to give the tour.

We are very happy with our experience. My loved one wanted to be in a smaller community and it has a homey feel to here. It isn't a hotel like. It has been really good as my loved one is enjoying their time here. The food has been good and reliable and this is a plus. The staff are friendly and easy to ask questions to. There have been times that I have had to track answers down; however, once I have been able to do this they were able to provide complete answers which I am happy with.

We chose Spring Arbor because we thought it was the best option for my mom with all things considered. They have a very friendly staff and they are all super helpful. The location has also been great for our family and we have easy access to her which is what we were looking for. We would recommend Spring Arbor to other families looking.

It's a good facility. I think they're a little short-staffed right now, and because of that, response times are slower. But the staff that are there are friendly. I rate the facility itself highly as far as cleanliness. The food is good and seems more like home cooked. And they have plenty of activities - they go on some outings, have movie nights, devotional/ church services, happy hours, crafts, etc.

The staff at Spring Arbor really helped us out during a difficult time, so based on our experience so far we would recommend this community to other families. They have so many different activities for the residents to participate in.

The meal was ok and it felt more like take out food. It seemed more like produced off site for the residents.

They have wonderful activities at this community. If you get bored here it is going to be your own fault. For the price I do feel like there should have been more offered like help with bathing if needed. You have to keep close tabs on this community. I would drop in at different times to see how things are going and also I keep a eye on my loved ones medicines to make sure they are getting what they need to be getting.

We chose Spring Arbor because they are close to our home and it is easy to get here. It also has a very good reputation in this area. When I have been here to visit, the friendliness of the staff to the residents really sticks out to me. It is very clean and bright and cheerful. They are short staffed, some of the shifts are great but through the night is where the care is not so great. Overall I would definitely recommend them to others looking.

This was a great community I just felt that there was another community that was a better fit for my loved one. This community was also on the bigger side and I was looking for something not as big and more homey feeling for our loved one.

Make sure you have a companion for your parent or loved one. You can't just leave it up to White Springs to keep them stimulated all the time. They've had a lot of turnover in staff. I liked the prior staff, but I'm still waiting to see how the newer staff are. I think it's good for what it is. I don't think any of these care places are awesome, but it's not bad here.

From what we can observe, the staff appear to try to meet the residents' needs, but we feel that that they are understaffed. And we feel that that affects their interaction with the residents. They are not as interactive with the residents as we had hoped they would be. They were the least expensive place we looked at though, and we would still select them again. They appear to be trying, and if they had more staff, their efforts would likely more effective. Even with the current understaffing, if we call something to their attention, they get on it immediately to resolve the issue.

The cleanliness of the community is great, it is very clean. The meals and dining service has actually been really good, our loved one has certain dietary restrictions and the staff have really worked well with her. From what we can see of the activities they have a lot going on, and they have really nice courtyards.

Our family had an in person tour and everything was good, we really liked the way the community was set up but the only difference was the price which is why we went with another community.