Sinceri Senior Living

Nice place. The rooms did not have a kitchenette. Very quiet. Too far from where I live.

They were great at the beginning. We moved not only because we needed more care, but also because of the way things were being handled. There were a lot of changes in management. The management was not good. We stayed because of the caregivers. For a while though the food was not good. There was an issue with cleanliness. I know they did bring in new management, but they were pulling people in and letting them know that people needed more care, and were letting them go left and right. I don't feel like it was handled very well.

Memory care unit is very dark and depressing. Also, it had a strong urine ordor. Assisted living section is nice but rooms are very small and dark with no window in living area.

I wouldn't give anything a five. I think there are a lot of things that could be improved. For the most part it's clean, and the staff is friendly. They do a lot of nickle and diming. You really have to pay attention and stay on top of the charges.

It's very expensive. It's clean, but for the price, I would expect it to be cleaner, with more attention paid to the bathroom floors. The rooms are minimally furnished, there isn't even a clock in the room. The building itself is nice and the people are nice. They have a couple of dining rooms, one for those who need more assistance, and one for those who need less. My loved one complains about the food, but eats everything including desert, and the food has always looked okay. They do have two nice big courtyards, that are secured and safe. I am concerned because there seems to be lack of communication when it comes to the medical needs and getting doctors to come out and see my loved one, and knowing what is going on with that. During the actual move our world was crazy and Vicki was great about helping me when I was having a tough time, and helping the move happen.

All the management has changed since we left there, things may be different now. We were pretty satisfied, before we had an incident, but afterward I saw that someone else had similar problems, so there may be a pattern. For memory care they didn't know how to handle a minor outburst of combative behavior, while keeping a resident safe. They also didn't keep my loved one very clean. I think the level of care left something to be desired.

The facility itself is well kept and clean, and in general the staff are very friendly. However, there are a few issues that we would really like to see fixed. The biggest one is that they are not providing the level of bathing assistance that they claimed before we moved our loved one in. We are having a hard time getting them to consistently provide the service. I would also like to see the employees encourage and help the residents participate in the various activities that they offer.

We toured this place. We were going to go here. They were really friendly. she directed me to a great home care agency. They were a really good value, but it was filthy. We brought family and they said there was no way we could choose this because it was so filthy.

Definite nursing home'feel'. Pricing unbelievable for what they offer No companion Fee. Each person pays full price.

FOOD IS ONLY AVERAGE , SERVICE IN DINING ROOM MOST DAYS IS VERY SLOW

We didn’t chose this community because it was much larger than the community we did choose. We didn’t feel the staff was as good a match for my loved one. We tried the food and it was okay, but nothing very exciting. It’s a lovely community, but just not a good fit for us.

They need to stay on top of what Autumn Leaves tells them that they are going to do. This particular Autumn leaves could make sure the night staff does what they’re supposed to. Food not very good. There is a tiny court yard. There is a wide range of memory care issues that are being address here so your loved one needs to be prepared for that. It’s hard to be hopeful when the residents around a person are much more progressed in this disease. I wish there was a more in the middle place.

This is not a medical facility. I was not aware before we went into it. The is the main problem. When a person is only eating 10% of their meals - this is very important to notice! It’s clean and they are very friendly, but health is so much more than that.

They weren't really able to accommodate our loved one's needs. The caregivers got aggressive with our loved one when he didn't want to do what they wanted him to do. When he got aggressive back they had him taken away and wouldn't let him come back and didn't give me any notice or time to find something new. A very frustrating experience.

Room we were shown is very small for price. Age of community is a concern. Facility was not super clean. Small library and activity area.

Looks like it might do: no prices given. Cannot compare.

My mother lived here for a few months while she was waiting for a space to open up in the memory care facility where her husband lived. The staff was generally friendly and helpful, particularly the front office/daytime receptionists and a couple of her personal care assistants (PCAs, I think they call them). However, twice my mother's toilet was clogged and it took days to get it fixed/cleaned up...even after I offered to do it myself while I was there and they declined. The entryway feels very institutional and dated, as does the building in general; multiple residents are typically sitting by the door and staring outside, begging/crying to leave, rather than being redirected and/or involved in some kind of activity. I viewed it as an acceptable temporary fix, mainly because her PCAs were attentive and we had limited options at the time - but it's not a place I would want my mom to live long-term.

There base monthly rental $3730 (semi-private) and $4600 (private). Like all the ones I have visited, dad will have to be evaluated by the facilities RN to determine the level of care he will need. Be prepared for the mid to high end of care level which is charged by the level. This place was clean but seemed to be more populated.It just didn't grab me, no good reason.

Nice facility but out of Mom's price range

The day to day care is a 4.5, the overall experience is a 1. The actual caretakers are a 5, the administrators get a 0. They charged us double what they quoted us, they lost her records... I could go on and on but I don't want to get upset. The day to day people, the hands on people are extremely pleasant and patient. They could be a lot more transparent at the administration level on costs and services. They could be a lot more transparent on the availability of records to those family members who may have power of attorney and they could be more responsive to emails and phone calls. I know I'm painting the administration with this sort of negative brush and for all I know they could be short-staffed and it may be the bill so we're willing to recognize that we may have been naive in talking to the sales rep instead of the administrator but the adminstrator was not available and we haven't gotten any responses by email. I don't know the circumstances which this happened which is why we're trying to work with them.