Sinceri Senior Living

Be sure to stress the level of communication you want with the nursing staff. Make sure you know who to contact in each department if you have concerns. I am struggling getting the activities director to involve my loved one more. He can be reclusive. I have had to very hands on with my loved one's doctor appointments and med changes. Again it is a communication issue. We like the coziness of Ponderosa Lodge. The size of the apartment was a big part of our decision, he loves it. We just hope communication will improve.

Comtable easy living lots of activities fun people food very good like social meeting front desk helpful security concerns handled outside kept up medical staff on duty monthly activities on calender.

[name removed] is very happy and content at this facility. Based on our experience so far we would recommend this community to other families. We loved working with A Place For Mom as well.

I toured this facility and it was good. They didn't seem to have many activities. Cleanliness and friendliness were good.

Our family had an in person tour and we thought the staff were very friendly staff and residents. The facility is well-kept though much older than heritage. We went with [community name removed] because there was an immediate opening.

Our family had an in-person tour and we thought the tour experience was very nice and positive but the building was older with less space and natural light.

Friendly staff and clean. Great seating areas for visiting, snacking, and games. They raved about the food before we got there but it was very bland. I sat with my dad during a couple of meals and everyone agreed. I had one meal there the first day and was unimpressed.

They’re experiencing the same problem everybody else is right now - they’re having a hard time finding employees. But the staff that are there are very good and are trying really hard to do their jobs. They just need more people.

The community was nice; however, they only had a double room available and we felt it was more than we wanted to spend. The residents seemed to be happy here. The hallways were nice and wide. The outside could use some cleaning.

The tour was intriguing. The energy level here was low which was to be expected since it is assisted living and memory care residents. My loved one just needed a place that was more upbeat and active.

Our stay at Kessler's Memory Care Neighborhood was a very difficult decision for my siblings and me. It was becoming increasingly evident that we could no longer take care of Mom at home. We felt we had some pretty high standards a facility would have to provide for us to even consider one. The fact Kessler's had a secured area for Memory Care was imperative to us. The common area where residents could socialize also was important. Mom had her own apartment which she could decorate as she liked, and we could visit as often as we wished. The NP was super. Mom had access to a nurse 24/7; we cannot give enough praise to the the nursing staff. There were also those outstanding aides that went above and beyond. The availability of the administrative staff was excellent. They were very attentive to our wishes and concerns. Entering and exiting was no exception. We were greeted and sent home with a smile and a caring word. So, a difficult decision proved to be the Best Place for Mom.

Mom is doing great at Rochester Estates. The staff are very good to her. Everybody is very caring and on top of her needs. They're always in communication with me. The facility is very nice. I have no complaints other than the food is terrible - it just needs more flavor.

This is a good place for a more elderly loved one. The staff were easy to communicate with when we had questions. The community provides housekeeping and laundry services once a week. There are three meals a day served and there were choices for the residents to choose from. The residents had the option of having food delivered or eating in the dining room.

Overall, our experience here has been ok. My loved one is being taken care of, I just wish she could be given a little bit more personal attention. Every time I go to visit her, she's just sitting in the TV room. The food quality could improve as far as being healthier. It doesn't seem like there's enough attention put into food served to those with dietary needs/concerns (ie: high blood pressure or diabetes). I think they could benefit from working with a dietician. Housekeeping is good, they keep up with that and it shows. The staff has been very helpful and friendly. I'm not sure if they have enough staff, but they're getting the job done. I will say, they really do seem to have great knowledge and understanding of caring for Dementia and Alzheimer patients. All in all, my loved one is getting the best care obtainable within her budget. I would recommend them to family and friends.

The staff at Magnolia Springs are great. They seem really concerned about me and my needs. The only problem area is the food . It is just not like my wife's home cooking. I win at BINGO a lot. I like the weekly "Joy Ride".

Much different than I expected, but overall good.

Food is innovative, but when chef is not there you can tell. Generally speaking it's a great place!

Good people - both residents and staff. Good food and activities.

Lived here almost 3 years. I enjoy the freedom, choice of how to spend my time. I can choose meals and activities.

Most of the staff members here are great - now they are experiencing staffing issues just like everyone else so some times different staff come throughout the week and that is where the communication can get a little lost