Right At Home

The person I spoke with when I was looking into a home aide for my Dad was very unprofessional, and did not inspire confidence in this service. I did not follow up with them after that.

the company is owned by a husband/wife team. Wife is lovely...couldn't be more helpful. The .husband, however, is a nightmare. At one point, he actually cursed at me over the phone. Far from professional behavior!

There were a lot of issues. They would be on the front porch with their cellphones and my loved one would be in the house on her own. They did clean and they somewhat cared for her. We did two split shifts and the aids would be fighting over whose job it was to give my loved one a shower. I had to get them outside because they were fighting in front of my loved one and making them nervous. They promised us a fresh nighttime aid that wouldn't sleep, come to find out she had to take a day job and wasn't fresh like they promised. Plus I was paying double the price, way double the price and they didn't even give us what they promised. We got the same sales pitch and didn't give them a second chance. They tried to throw the blame on me, claiming they did inspections, I never saw anybody come in.

I am feeling a little frustrated with Right at Home right now. We had a permanent aide and they were just great but went that care giver went on medical leave; all I have been getting is piece meal. They send a different person each day and it is making really difficult for me. I have to train and new person everyday on what we need and how we need it to be taken care. It has really been a pain for me. I hope that they get their act together or we will have to start looking elsewhere.

Staff skill level is questionable, as they pick from nursing students. Staff takes an online honesty test. Fees range from $19-$25/hr, with four hours minimum.

We had this company for my mom.Very disappointed.Aides fell asleep on the couch, they were late showing up so it made me late for work.The person on the phone was very unpleasant.

Nice care givers, poor office management. In less than three weeks we've had late shows once or twice each week. No backups available. Office must change.

The services as listed on the polished website (with stock photos) are not at all what we experienced. Caring was the furthest thing from what took place and my spouse was often left alone while an aide claimed she was in the home and was paid. There are no background checks done on employees and this is very dangerous as we sadly learned from our experiences with aides working under stolen identities. COVID testing was not done as the agency owner didn't want to pay for it. We learned from others in town that they were robbed by aides and care was sub par and erratic. This is not a business I would trust to "take care of" a loved one. The verbage on their website is just that; it is not reality. Lies and cover-ups are rampant. Please, we urge you, learn from our awful experiences with Right at Home.

I would never recommend this place to anyone in CT. Or elsewhere. The lady they sent spoke no English and couldn’t communicate with me or my mom whom she was suppose to be caring for. She was lazy and flooded the basement by clogging the toilet. She even overloaded the washer and almost had it in for repair. When I asked her to wipe the stove after use, she complained to you people on the phone saying I told her to clean the oven. Your company is a JOKE.

Caregivers are in constant flux and in general they are not very good. The first one sat in another room because he was 'giving space' to my dad. He had no involvement with him and did not even talk to him. He was supposed to leave at 3:00 but I caught him sitting in his car at 2:50. Saw this on my ring cameras. He did this for weeks until I figured out what was going on. 'Caregivers' are never trained or aware of what they are supposed to do in spite of writing up a document for them. On Monday, we had 3 different ones, and the first one that came, needed us to be the caregiver for her as she was so out of shape, all she could do was sit on the couch. Steer Clear

After my grandmother needed constant help we hired hired this company. From the beginning the people they sent were awful. They would show up late, or not at all with no prior warning. They would do the bare minimum when taking care of my grandmother, and sometimes even less. They would forget to feed her, refuse to clean up after she had an accident, refuse to talk with her unless she needed something. Otherwise they would be on thier phone in another room. Complaining to management did nothing as the next person they would send would be just as bad. I can not say enough awful things about them! We had to look elsewhere for help.

Caregivers, if you can even call them that, were constantly on their phones. They didn't help Dad to eat or drink and then afterwards, they didn't even help clean him up. They didn't encourage him to do any of the group activities, they just sat in the room all the time. They left him outside on the porch on a hot day for over an hour without water. The final straw was one of them falling asleep! Then they had the nerve to bill me for his time even thought I provided a photo of their employee sleeping. Don't use this company unless you want your loved one ignored. Absolutely disgraceful.

My Mother had 3 different aides since my Dad passed in 2014. The first one was ok but was reassigned once my Mom had surgery and rehab and was out of her house for 6 weeks. The 2nd one had diabetes, was incontinent, peed on my Mom's chair and denied it. She was also defensive, lazy and stupid. She couldn't bend because she was too fat, therefore she didn't like to clean anything. She couldn't count either but drove ok which I was happy to hear. The final one before my Mom passed in May unfortunately had to become a live in the last 2 months. She drank in the middle of the night, left the kitchen light on and blamed me, my brother, cousin, etc. She forgot to turn the oven off and close the garage door when she brought garbage out. She was 30 yrs younger than Mom and Mom had to remind her to do everything. Every night I called I had to make sure oven was off and garage door was closed. This is just a profit center for RAH, for $13 hr with no medical benefits what do you expect the get? All RAH aides "play" their clients, they think they are all rich widows. The owner was very defensive about her aides. Meanwhile she has a very shady background as a "former" lawyer. I miss Mom every day but glad we don't have to deal with this company any longer.

The aides are all lazy and "play" the clients whom they think are all rich. If they can sit all day and watch tv they will do so. Ask them to clean and they say not today. They want to do so on their schedule and are often defensive. One aide was incontinent and had diabetes and peed on my Mother's chair and denied it. My mother was sitting on the couch and does not have this issue. The last aide drank almost an entire bottle of her amaretto which was in the back of a closet. She denied it and said my cousin drank it. She left the kitchen light on in the middle of the night which sealed her fate. She also forgot to turn off the stove, close the garage door, take the clothes out of the washing machine....and still blamed my Mother. The aide swore on her children's lives that she was telling the truth. What do you want for $13 hr with no medical benefits? The owner has a real attitude and thinks are aides are all wonderful. Even her husband left her employ to get another job. What does that say about her? Stay far away from the RAH in East Brunswick.

[Name removed], Owner of Right at Home, is a very poor and unaccommodating businessman. The majority of the caregivers we have experienced are poorly trained and irresponsible. The website is all fluff for PR and falsely depicting the agency, there is nothing "exemplary" about the dozen or so caregivers we have experienced. We have had folks who arrive late, need to leave early, step out of the house while leaving the client unattended, arrive to work sick, bring in their germs into house, incompetent with minimal social skills with lower IQ than the elderly patient they look after, etc. More disturbing, the agency fails to check in with the family or aides to ensure a positive experience. I understand it's a business, but the lack of compassion or empathy is a major turn off. It has been a merry-go-round of poor aides, one after the other. Not a reliable agency, I would suggest looking elsewhere!

We had a difficult time with Right at Home right from the beginning. We didn't end up using this location but we started here. They transferred us to a different office, and never said anything to us. I thought I was coming to meet one director, but instead it was a completely different director from another office that showed up. Perhaps this should have been my first clue to a larger consistent issue with communication. We were transferred to their Northwest location, without word. The people they sent were not well trained or even exceptionally friendly. They were also not reliable, as there were two days that nobody showed up, or called to inform us that nobody would be showing up. Luckily we happened to be there for one of the days. I would not recommend their service, having dealt with two different locations, I can say that the communication issue at least is not isolated to one location.

I think we have been working with them for a month and this is the fourth lady that has come to our place. The problem is that they told us that the women knew the chores they were going to do, but they had no patience when they arrived. They were extremely unprofessional. One just walked out during the middle of her shift. It was just a waste of time and energy.

Some of the staff are great, several of the people they sent to care for our parents had to be sent back because all they wanted to do was sit and watch TV all day long for $20/hr. My parents spent several hundred thousand dollars with right at home over many years and in the end- after my father died and we discontinued care for my mom. Now, they are refusing to return my moms deposit- claiming "breach of contract". Really? ? You are going to keep an 80 y/o widows deposit after she paid you hundreds of thousands in fees because of "breach of contract". WOW. We will be starting legal proceedings against them and filing with the BBB, and telling the WORLD about our "experiences". There was no breach, and they cant prove there was one. Yes, there are some great people at RAH. But when the management us this cruel to someone who has paid them so much- I recommend you be very careful. Read the fine print, keep your paperwork, and watch the "help" carefully. Just what caliber of person do you think will do the kind of work they do for $10/hr??? And they charge $20 and up for the "care"! My mom is not the only victim here! For $20/hr you get a glorified baby sitter who may range from "awesome, and dedicated" (occasionally), to someone who is barely capable of communicating in grunts and wants to take a smoke break as often as possible. There are much better options out there, and finally we have found them. Sorry RAH...these things have been bothering me for a long time, but- I figured that this was as good as it got. But when you are so greedy you have to keep an old widows deposit- I am going to tell the world all about my families experience with you. Shame on you management!

This agency was one that worked with the residents in my loved one's community. They are very unorganized, and had very little information. We needed someone to come and remind her about her medication, and the best they could do was have one call her from Seattle and remind her. When we went for our interview, they weren't ready for us, and the person who was supposed to talk to us wasn't there. When she got there she wasn't apologetic, and didn't really seem to know what was going on.

Spoke with the owner who sounded wonderful and the services they offered sounded fantastic. He met with us along with his nurse on Monday, 9/2. told him what we were looking for and he said 'not a problem', I have over 300 people with us. Well, it seems to be a problem. I called a number of times and finally got a call back from him -- no one will fit with my parents needs. He originally said the lift was not an issue -- now all of the sudden it is. I would not recommend this company to anyone!!