Provision Living

Our family had an in person tour with Oak Pointe of Neosho and it was a beautiful place. The lunch that they provided for us was wonderful. The people there were very friendly and the facility was very clean and very inviting.

While we did choose Provision Livonia, on the day my father was supposed to move in, he was hospitalized for emergency surgery. He was not able to move in. They were kind enough to give us a full refund, with a little persuasion.

Dad is Doing really well at Provision Living and seems to like it. The staff is very friendly. They always call the residents by name and are very personable. It's a beautiful, brand new facility. I wish admin gave more updates on billing and updates on how he's dong. They've had some staff changeover, but I know they're doing their best to get the right team on board.

I toured this community and it was really nice. It was definitely on the top of our list for consideration. We were impressed with it. Friendliness and cleanliness was good, also.

The food service at the community is poor. The food information that is available is in small font on the wall, and this makes it difficult for the residents to read. The residents don't have all the options available to them. The family has talked with the chef and management about our concerns, and nothing has been done about our suggestions for the menu and more about the food service. The staff and residents at the community are very friendly. There have been issues with medication management, and we aren't sure if this is due to my loved one's health condition or due to staffing concerns. I had referred someone and the individual moved in and this individual also had issues with the community. There are daily activities for the residents to engage with, and they have a variety of options.

So far I am not unhappy with the experience with the community. The staff are good to work with if the family has questions or concerns about our loved one. There are three meals a day served to the residents and there are options to choose from. Some of the activities, include shopping, meals out in the community, entertainment, and more for the residents to engage with. Provision Living has ways to monitor the residents in their room and this is very innovative to create a baseline activity reading. The residents are allowed to have pets as long as the residents are able to care for their pets.

Overall the experience has been good for us. The staff communication with the family has been very good when we have questions or concerns. The community is understaffed, like a lot of places are currently. The food has been very good for my loved one. There are three meals a day served to the residents, and they have choices to choose from.

We chose this community because, of the set-up. They have two different sides of the community, it;s one side where they take care of people, and another side where the residents reside. The food is okay, and I have seen some activities.

They've taken great care of my family member. The staff is amazing. The nursing and care staff are friendly. They love my family member, and she loves them. The only problem I've had is that the charges have gone up dramatically since she moved in. It's hard to understand how she could qualify for entry level care going in and then be moved to memory care within a couple of months. I understand part of that was due to the fact that she walked out of the facility on one occasion. It's just a difficult situation.

All of the staff have been genuinely kind and nice. The community is still in the startup phase of having residents move in, so right now the care is very personalized, and the group of residents is very small. One of the downsides right now is they don't have transportation in place. They don't have a driver or a bus that can take the residents to the grocery store, doctor appointments, etc. Also because it's a newer facility, they're in the process of hiring staff, so the employees are new and have short tenure. I think all of those things will improve over time. The will is there. The desire and passion is there. I think it will all work itself out over time.

Don't take anything unless you don't mind if it gets lost. Things tend to disappear. They don't have enough staff. I don't think the activities are that great. They say they take the residents to participate, but very rarely do I see my loved one participating. I think that ties back to understaffing. I think it's overpriced. You pay because it's pretty, but they don't do a whole lot for the money. It's not a terrible place. It's probably better than a lot of them. It's just overpriced.

Overall we've had a good experience at Provision Living of Canton. We had a rough start in the beginning due to transfer of ownership prior to us moving our loved one in. But things are good now, and we're happy with it. It's a brand new building and well kept. And the staff is incredibly caring.

Given that Provision Living is a newer community it is still very nice and is kept very clean. It is a well laid out smaller community and based on our experience so far we would recommend them to other families.

The staff is very good to the people who live there. The facility is clean. They are constantly doing activities - bingo, pedal bikes outside, they had horse wagon rides one day. They load them up in the bus and take them around town for a ride. They have movie days. They celebrate the holidays. They're constantly doing something. Overall I think it's a good choice.

Our loved one came into the community with hospice care and the hospice team was wonderful. Our loved one had ALS and even though they said they were prepared to handle the care, it did not seem like it. Some of the aids were absolutely outstanding and really went above and beyond for our family and loved one. After all the hiccups and meetings we had, we felt our loved ones needs were met. Bottom line we would recommend this community to others. It is a new facility, and absolutely beautiful, the food was good and the staff members again for the most were wonderful, all the way down to house keeping.

This is a good place to live. There is a shortage of staff currently; however, this is everywhere. The communication with the staff is good if I have questions. The food is okay most of the time for my friend.

The cleanliness of Provisions is a big plus, that really stood out to us. Also another thing that stood out to us was the friendliness of the people our loved one has have been able to meet and see everyday. The environment is very nice and welcoming. They are getting more and more activities so that is improving.

Provision Living is a new community, so people are moving in little by little, and they've had some growing pains as they handle the challenge of adjusting staffing levels as new residents move in. Nothing negative - that's just part of a new and growing community. But all in all, from what I can tell, they really care about the residents there. They really try their best to keep them included and active. They have a great therapy staff there that has done some really great work with my loved one personally. They go out of their way, are very caring, and are very good with all of the residents. When they first opened, the food was really good. They've had some changes in the cooks since then. Most of the time the food is still very good, but the biggest complaint is not having enough soft food that can be chewed more easily, which is very important for residents of a more advanced age. It seems like a really good community, and in terms of people with different levels of health and ability, they do their best to keep everybody included, which I think is really important. I typically email the staff with any questions or concerns, and I usually receive an email or phone call right back. Sometimes they pick up the phone and call me first, of their own accord. Another thing that's important to know, with all of the restrictions easing up, is they're opening up more and more. We're now seeing the music and activities again that really make the residents happy. I like that there's a real community feel there, were you can develop close relationships with others.

The community is excellent and I would highly recommend the community to others. The communication between the staff and the family is excellent they send a weekly newsletter to keep us informed.

It was good, other than the pandemic. The staff was fine to work with.