Provision Living

We weren't thrilled with Provisional. What they described before she came was just what we were looking for. What she got was less than she needed considering she was in memory care. Would not recommend it to friends.

Beautiful facility good room setup. My mom really liked the people who took care of her needs daily- good people. I gave it a 3 overall because they really hyped the medical care aspect. Although my mom was weak with heart failure- they did not assist at all finding her a new cardiologist locally, or finding her a family practitioner. We had to do this all on our own ; it was very difficult because we were new to the area. I would make sure people who need specialized care know this going in. The doctors they say are present to serve the residents are very scarce- kind of a total scam with saying that. My mom died a month after moving in. She did not get the medical maintenance we were led to believe- whether we were snowed or had a misperception would be up for debate.

The standard base rental fee includes minimal assisted services. Required to turnover medication and then they add a surcharge taking it up by $[removed] a month. This should have been part of the basic package for assisted living and especially since they require you to turn it over. Staff is very nice, however they do not have highly trained care staff because they pay too low to attract CNAs. Gone down to one nurse on staff, who is excellent by the way. They also experience a lot of turnover due to the pay. Shower installed incorrectly causing water to rush out of shower pan onto floor, creating a trip hazard. This is an entire building problem. Hired very responsive maintenance person who is committed, but this issue is structural. Unable to access the facility before 8:30 and after 7pm limiting access to my Mom. Location is close to family. Facility is fairly new so interiors are more modern looking. We were able to paint the rooms to make them feel more like home.

I moved mom from there to vineyards after a few months. Lack of staffing, no operating van the entire time for external trips or activity. She has since passed. Provision just had some bugs to work out bring a new location. Staff were very kind and cared. Apartments are very nice and lots of light.

My mother actually passed away right before Christmas. They handled that very poorly. Towards end of COVID severity, staffing became a revolving door with the exception of the marketing director. Communication was never wonderful but with staff continually changing, it was chaotic to say the least. Messages did not get passed along. Maybe I didn't develop the proper rapport, but management was usually unavailable whenever I was there!

They seemed great going in. But my father was exhibiting behaviors that they were not equipped to handle. So they sent him to a private mental hospital, which led to a series of events that involved his further decline, and ultimately Provision Living said they could not take him back. There is a lot of staff turnover at Provision Living, which I understand is common. The people in higher up positions - HR, Director of Nursing, etc. - are great. But I wish they would have been honest going in and told me that my father needed more care than they could give. It was just not a good fit for us. There's a lot they cannot do from a care perspective, including caring for wounds. They are pretty much there solely for monitoring the residents and giving out medications. If your loved one is ambulatory and just needs looking after, that's fine. But my father was beyond that. And I wish they had been upfront about that from the beginning.

There have been some rather large mistakes made. The director of the facility is not responsible as far as the needs in certain situations. I know it's a new place and they're still working on getting the kinks out, but I feel they should have been much better prepared.

They were great before Mom moved in. It sounded like it would be a great fit for her. However, once she made the move things were not as we were led to believe. They didn't have the necessary personnel to provide the care she required. We put her in memory care so she would have one on one care for feeding and making sure she was clean. Mom only lived a week and a half after she moved in.

Our family had an in person tour and we were not interested in it at all, it may be a good option for another family but it wasn't for us. It was very new and did feel arm and homey, but our loved one it was just not going to be the best fit.

My loved one doesn't like it here, and they want to move out. My loved one doesn't like the meals and the additional care for my loved ones are not being received and this is a concern. The food taste, quality, and selections could be better for the residents. The community needs to make sure the food is being served hot, as it arrives to the residents cold currently. Entertainers, bingo, ice cream socials, and more are some of the activities offered to the residents.

They were good, but they weren't qualified to handle my loved one's care once he went into hospice. Therefore we had to transfer him to a skilled nursing facility. I understand staffing shortages are occurring everywhere, but I think they need more qualified staff to care for people. Also, they need to work on serving residents things they can eat, especially the ones who struggle to feed themselves.

They are often, short on staff a lot. They get soup most of the time in memory care. One day I was there they had a green veggie"chicken" salad. There were three EXTREMELY THIN and short pieces of chicken on top of the green salad. I laid them side by side and the three pieces didn't equal a half inch wide! They also have sandwiches a lot in Memory Care. The dining room is large. For what we're paying toilet paper should be provided and so should soap and basic essentials. Even cheap hotels give you those things and so do nursing homes. There is NOT always a nurse on duty but a MedTech and maybe an aide.

If your loved one can be independent and take care of themselves, it's a great place to be. If they need additional assistance (for instance if they're wheelchair bound or need help getting in and out of bed) there is not enough staff. If I come to them with questions or concerns, how they handle it depends on who it is. They can be defensive, or there are a few who are diligent and try to do their jobs. The rest are just there to get a paycheck. They're also on their third chef in nine months, so the food has not been very good.

I was impressed with the staff; however, they were short staffed like everyone is today. Everyone that was there was caring, capable, and put the resident and family first. The administrative staff did lack in communication with the family. The community was willing to work with hospice. Overall, I would recommend the community to others for their loved ones. The community is only able to provide custodial care. The community was able to do the best they could with the staff they had. They tried to hire more staff. I felt that my loved one was cared for well during my loved one's stay.

This community opened up during the pandemic and I really do think they are doing the best they can. Living in the villas we have house keeping, now they do a job good but they do not do extensive cleaning and we wish they would help unload dishes and do more then just vacuums, dust and clean the bathrooms. The staff members are wonderful and they really work hard providing a ton of activities for us, not only do they set up activities for independent living but we can also go over to the assisted living side. The dining room is well decorated, all the people who eat there are very friendly and always talk about how good the food is. We have had one meal so far, and it was delicious. We do love the location of our villas and we love the atmosphere.

The value for cost was very expensive what our loved ones received. Our father was on end of life, and even though they had staff there who were equipped with end of life care, to us they seemed unprepared. They were calling hospice all the time for help. Maybe it was a learning experience for them but we just felt they were unprepared to handle end of life care. They were wonderful people, but a small couple of things could of been worked out/improved.

Our loved one was only there for a couple of days, but they seemed to like the meals and there were a lot of activities. However, we would not recommend this community to others. Our loved one fell twice during their stay, and I was out of state having to call the ambulance to take our loved one to the emergency room The community never called the ambulance, and we had to drive to the community late at night hours after the initial fall and take him to the emergency. We thought that was very weird, and we have noticed they are understaffed.

I was not impressed with this community when mom lived there about a year ago. The director of the community was not very helpful. They would not follow the order the doctor recommended for her care. The community was brand new and beautiful. I would recommend looking at this community as things may have changed since she lived there.

If you want adequate care for your loved one while in residence at Provision Living, hire an agency caregiver to be with him/her during waking hours to ensure meds are administered on time and to ensure adequate hydration. Too many residents to too few staff.

My loved one is currently a resident at Oak Pointe of Carthage. The move in process was very easy and management was very accommodating. The housekeeping does a good job. The friendliness and the staff are both great. The food is okay. However, I am moving my loved one to a new facility soon. Her new facility offers activities from 10am to 8pm and will be a better fit for her. This facility is good, it's just not a good fit for my loved one.