Provision Living

My dad was in a home in Joplin when we found out that he would need help with memory care so we were recommended to come here. So far it’s been wonderful. The only issue I’ve had is the communication between me and the staff has been difficult. I requested that my father have no visitors other than myself and that has yet to happen. There were some issues with cleaning but that’s since been remedied. The staff is doing what they can to help, answering any questions they can, but I still feel like my dad is lacking the care he needs. The food is good and there’s plenty of it each day, it seems pretty nutritious as well. The cleaning staff keeps things tidy and clean and they really work with my dad to make sure they get his room taken care of; it just gets difficult on the weekends when they aren’t’ available. There are a lot of activities to keep everyone busy like Walmart outings, going to the museum and the YMCA. They even took my dad to a local elementary school where he got to read to third graders. All of the residents are very interactive with each other, which is nice because otherwise my dad would isolate himself. I think overall, the price paid is very fair for the things they offer. I’ve already recommended this place to several people. I think if the parts that I’ve been having issues with are able to be taken care of, this place would be a 5.

During my tour of the Oak Pointe of Monett, I noticed that all of the staff I came in contact with were very nice. I don't have any complaints about the place, but we ended up choosing another community. The place was very nice, though, and the tour guide was very helpful.

Things have been a little challenging since dad moved into this community. The administration is working to improve the staffing concern. The food appears to be good. The community appears to be clean. The staff are professional and doing their best to take care of dad. They encourage him to participate in the daily activities. I would recommend this community.

The community is very open, friendly, and welcoming it is not depressing in the least. It is very clean but just with the time we are in with covid some of our expectation's are not being met and sometimes they have trouble keeping up communication with families.

We spent a lot of money per month for his care and many time he was not treated with dignity and things like changing adult diapers and personal care were not done in a timely manner. Also, meds weren't given when they were supposed to be given. His apartment was in need of repair and they said it would be done within 2 weeks of moving in. The food served the residents for quite a while was unpleasant to look at and almost inedible. Many of the residents were dependent on the cooking for their meals. They do have a new director so maybe that will help.

My mom has not been there very long, she was moved to memory care shortly after she arrived. The facility is very nice and the food is good. The care depends on the caregivers and I know there is a shortage. Dealing with the situation they have I would say 3-1/2 memory care. They struggle to figuring out how to have any kind of activity for memory care residents when all that is needed is a little research on their end.

When in the building and visiting my mom, the staff is very attentive and proactive when answering my questions and in addressing issues. However, when I try to reach them remotely, they do not respond to me at all. Furthermore, I have a Alexa device in my mother's room so that I can communicate with her face-to-face when I am out of town. On a daily basis, the midnight staff unplugs this device when they are getting her ready in the morning. I have asked several times for them to leave it alone, but the midnight staff operates by their own rules and they do not communicate very well with the day staff. This is an ongoing problem.

The cleanliness of the common area is a 5, but our loved ones room would get a 3/5. We plan to address their attentiveness as we are paying more for it and don't think our loved one is getting it consistently. We cannot comment on the activities because our loved one does not participate in them.

That the facility takes your concerns seriously. To fill out forms from 3rd parties without being told a number of times and to call people back. The room size and lay-out is nice. [name removed] would like a microwave, that some place have.

We weren't thrilled with Provisional. What they described before she came was just what we were looking for. What she got was less than she needed considering she was in memory care. Would not recommend it to friends.

Beautiful facility good room setup. My mom really liked the people who took care of her needs daily- good people. I gave it a 3 overall because they really hyped the medical care aspect. Although my mom was weak with heart failure- they did not assist at all finding her a new cardiologist locally, or finding her a family practitioner. We had to do this all on our own ; it was very difficult because we were new to the area. I would make sure people who need specialized care know this going in. The doctors they say are present to serve the residents are very scarce- kind of a total scam with saying that. My mom died a month after moving in. She did not get the medical maintenance we were led to believe- whether we were snowed or had a misperception would be up for debate.

The standard base rental fee includes minimal assisted services. Required to turnover medication and then they add a surcharge taking it up by $[removed] a month. This should have been part of the basic package for assisted living and especially since they require you to turn it over. Staff is very nice, however they do not have highly trained care staff because they pay too low to attract CNAs. Gone down to one nurse on staff, who is excellent by the way. They also experience a lot of turnover due to the pay. Shower installed incorrectly causing water to rush out of shower pan onto floor, creating a trip hazard. This is an entire building problem. Hired very responsive maintenance person who is committed, but this issue is structural. Unable to access the facility before 8:30 and after 7pm limiting access to my Mom. Location is close to family. Facility is fairly new so interiors are more modern looking. We were able to paint the rooms to make them feel more like home.

I moved mom from there to vineyards after a few months. Lack of staffing, no operating van the entire time for external trips or activity. She has since passed. Provision just had some bugs to work out bring a new location. Staff were very kind and cared. Apartments are very nice and lots of light.

My mother actually passed away right before Christmas. They handled that very poorly. Towards end of COVID severity, staffing became a revolving door with the exception of the marketing director. Communication was never wonderful but with staff continually changing, it was chaotic to say the least. Messages did not get passed along. Maybe I didn't develop the proper rapport, but management was usually unavailable whenever I was there!

They seemed great going in. But my father was exhibiting behaviors that they were not equipped to handle. So they sent him to a private mental hospital, which led to a series of events that involved his further decline, and ultimately Provision Living said they could not take him back. There is a lot of staff turnover at Provision Living, which I understand is common. The people in higher up positions - HR, Director of Nursing, etc. - are great. But I wish they would have been honest going in and told me that my father needed more care than they could give. It was just not a good fit for us. There's a lot they cannot do from a care perspective, including caring for wounds. They are pretty much there solely for monitoring the residents and giving out medications. If your loved one is ambulatory and just needs looking after, that's fine. But my father was beyond that. And I wish they had been upfront about that from the beginning.

There have been some rather large mistakes made. The director of the facility is not responsible as far as the needs in certain situations. I know it's a new place and they're still working on getting the kinks out, but I feel they should have been much better prepared.

They were great before Mom moved in. It sounded like it would be a great fit for her. However, once she made the move things were not as we were led to believe. They didn't have the necessary personnel to provide the care she required. We put her in memory care so she would have one on one care for feeding and making sure she was clean. Mom only lived a week and a half after she moved in.

Our family had an in person tour and we were not interested in it at all, it may be a good option for another family but it wasn't for us. It was very new and did feel arm and homey, but our loved one it was just not going to be the best fit.

My loved one doesn't like it here, and they want to move out. My loved one doesn't like the meals and the additional care for my loved ones are not being received and this is a concern. The food taste, quality, and selections could be better for the residents. The community needs to make sure the food is being served hot, as it arrives to the residents cold currently. Entertainers, bingo, ice cream socials, and more are some of the activities offered to the residents.

They were good, but they weren't qualified to handle my loved one's care once he went into hospice. Therefore we had to transfer him to a skilled nursing facility. I understand staffing shortages are occurring everywhere, but I think they need more qualified staff to care for people. Also, they need to work on serving residents things they can eat, especially the ones who struggle to feed themselves.