Provision Living

There have been some rather large mistakes made. The director of the facility is not responsible as far as the needs in certain situations. I know it's a new place and they're still working on getting the kinks out, but I feel they should have been much better prepared.

They were great before Mom moved in. It sounded like it would be a great fit for her. However, once she made the move things were not as we were led to believe. They didn't have the necessary personnel to provide the care she required. We put her in memory care so she would have one on one care for feeding and making sure she was clean. Mom only lived a week and a half after she moved in.

Our family had an in person tour and we were not interested in it at all, it may be a good option for another family but it wasn't for us. It was very new and did feel arm and homey, but our loved one it was just not going to be the best fit.

My loved one doesn't like it here, and they want to move out. My loved one doesn't like the meals and the additional care for my loved ones are not being received and this is a concern. The food taste, quality, and selections could be better for the residents. The community needs to make sure the food is being served hot, as it arrives to the residents cold currently. Entertainers, bingo, ice cream socials, and more are some of the activities offered to the residents.

They were good, but they weren't qualified to handle my loved one's care once he went into hospice. Therefore we had to transfer him to a skilled nursing facility. I understand staffing shortages are occurring everywhere, but I think they need more qualified staff to care for people. Also, they need to work on serving residents things they can eat, especially the ones who struggle to feed themselves.

They are often, short on staff a lot. They get soup most of the time in memory care. One day I was there they had a green veggie"chicken" salad. There were three EXTREMELY THIN and short pieces of chicken on top of the green salad. I laid them side by side and the three pieces didn't equal a half inch wide! They also have sandwiches a lot in Memory Care. The dining room is large. For what we're paying toilet paper should be provided and so should soap and basic essentials. Even cheap hotels give you those things and so do nursing homes. There is NOT always a nurse on duty but a MedTech and maybe an aide.

If your loved one can be independent and take care of themselves, it's a great place to be. If they need additional assistance (for instance if they're wheelchair bound or need help getting in and out of bed) there is not enough staff. If I come to them with questions or concerns, how they handle it depends on who it is. They can be defensive, or there are a few who are diligent and try to do their jobs. The rest are just there to get a paycheck. They're also on their third chef in nine months, so the food has not been very good.

I was impressed with the staff; however, they were short staffed like everyone is today. Everyone that was there was caring, capable, and put the resident and family first. The administrative staff did lack in communication with the family. The community was willing to work with hospice. Overall, I would recommend the community to others for their loved ones. The community is only able to provide custodial care. The community was able to do the best they could with the staff they had. They tried to hire more staff. I felt that my loved one was cared for well during my loved one's stay.

This community opened up during the pandemic and I really do think they are doing the best they can. Living in the villas we have house keeping, now they do a job good but they do not do extensive cleaning and we wish they would help unload dishes and do more then just vacuums, dust and clean the bathrooms. The staff members are wonderful and they really work hard providing a ton of activities for us, not only do they set up activities for independent living but we can also go over to the assisted living side. The dining room is well decorated, all the people who eat there are very friendly and always talk about how good the food is. We have had one meal so far, and it was delicious. We do love the location of our villas and we love the atmosphere.

The value for cost was very expensive what our loved ones received. Our father was on end of life, and even though they had staff there who were equipped with end of life care, to us they seemed unprepared. They were calling hospice all the time for help. Maybe it was a learning experience for them but we just felt they were unprepared to handle end of life care. They were wonderful people, but a small couple of things could of been worked out/improved.

Our loved one was only there for a couple of days, but they seemed to like the meals and there were a lot of activities. However, we would not recommend this community to others. Our loved one fell twice during their stay, and I was out of state having to call the ambulance to take our loved one to the emergency room The community never called the ambulance, and we had to drive to the community late at night hours after the initial fall and take him to the emergency. We thought that was very weird, and we have noticed they are understaffed.

This is a nice place. When our loved one was first there, I went and did a virtual tour. There wasn't a lot to see on the virtual tour. The staff communication is good. They call with any concerns they have with my loved one. This community is a close location for me. The initial communication from the administrative team didn't hold up their promises. I feel lied to, and disappointed.

I was not impressed with this community when mom lived there about a year ago. The director of the community was not very helpful. They would not follow the order the doctor recommended for her care. The community was brand new and beautiful. I would recommend looking at this community as things may have changed since she lived there.

If you want adequate care for your loved one while in residence at Provision Living, hire an agency caregiver to be with him/her during waking hours to ensure meds are administered on time and to ensure adequate hydration. Too many residents to too few staff.

My loved one is currently a resident at Oak Pointe of Carthage. The move in process was very easy and management was very accommodating. The housekeeping does a good job. The friendliness and the staff are both great. The food is okay. However, I am moving my loved one to a new facility soon. Her new facility offers activities from 10am to 8pm and will be a better fit for her. This facility is good, it's just not a good fit for my loved one.

My mother has resided here close to 2 years. We chose this facility for the promise of graduated care that we were assured would be available as she aged and her needs increased. Things went well while Mother was relatively independent, designated as “Level one”. We’ll now she’s “level 4” and the care she’s receiving is not reflective of that. Plan to have a family member present at least 16 hours a day to supplement your loved ones needs because the staff is overwhelmed, overworked, and under trained. The people passing meds are trained on the job and have minimal competence to be administrating drugs. Off shifts(nights weekends and holidays) are a real challenge. Skeletal crew and no resources to address problems that arise. This place is very high priced and not meeting expectations. The staff turnover is a problem. Always new faces. I issued a complaint with the regional corporate operational VP and was assured they were working to fix the problems. Time will tell.

If you put your loved one here please visit them regularly. They have a record of overmedicating patients, staff turnover is so bad that one poor nurse has to watch an entire floor at night and the aides sleep at night instead of checking on people. I pulled my loved one out after five months of complaining, a final fall that led to loved ones shifting to death and still overmedicating after 4 months. Facility staff are fine but care is very low and scary. Oh they don’t like ongoing complaints or you will get put out! They find a reason not to keep your loved one. Glad I did! After the last fall, loved one could not eat solids anymore, forgot how to walk and barely talked. They don’t take falls seriously and will say “everyone is a fall risk”.

It's not ideal for those who have a loved one who has dementia yet is younger than 60. They don't have a staff that is educated on specific types of dementia. Communication can be very difficult. When looking at costs, be very specific to find out what exactly they are including. The front people are very nice. But the staff who are there in the evenings are not very friendly at all. However, there is one shift manager who is really nice. The executive chef is really nice as well. My loved one does not like the food, but they try really hard. They just don't have ethnic types of foods that we're used to, but they're willing to listen to your suggestions. Because of Covid, they have been understaffed, and unfortunately many of the residents have had to endure sitting in their own waste. And you could smell it in the hallway at an overpowering level. Sometimes they would leave the garbage sitting out in the hallway for quite a while as well.

I was not impressed with the tour. My entire tour was 12 minutes. There were no rooms shown during this process.

My loved one was there for a very short stay because they simply were not able to provide the level of care that he needed or handle dementia-related behaviors. I think their heart was in the right place. They were just understaffed. And I'm not sure that the staff was well versed in how to take care of people with confusion and dementia. Memory care in that facility was a big overstatement.