Provision Living

I would NOT recommend them for memory care. They're fine for people who are in wheelchairs and can't get out, but not for somebody more mobile in need of memory care. I spent a lot of money purchasing furniture and outfitting the room. I ended up having to spend the night there and babysit. I was asked to hire somebody to watch my loved one. They're supposed to be memory care, which is supposed to be secure. But my loved one kept getting out, so I had to remove him.

Anytime I went to see my loved one, their hair was a mess. The front sides might be brushed, but the top and rest of their hair was not touched. They were dressed in whatever they found on the floor in their closet and sometimes it was not appropriate. No one bothered to help them change into something suitable. After breakfast one time, I had to help them change into different clothes as they were dressed in the same things they were dressed in the afternoon prior as I was there. Mostly my loved one was in their room laying in bed. Only once they were an activity when I came. It was nearly impossible to every speak with staff because I never saw them. Any of them. It would be rare for me to see one of the staff. For an exceesive amount, per month I feel they should have had some sort of attention now and then. Even after their feeding tube was removed, they did not lower the monthly cost. I was told it was so expensive because of the feeding tube. They actually had to stay an extra month because the staff person responsible for sending their information and med list did not follow through with this request. Finally, when I went to pick them up to move, none of their things were packed and ready so I had to do that all by myself. Several items are still missing.

My husband lived there. Many things were good. He liked the food. Some workers were good. But the workers at night were not nice. He was afraid of some of them. I told him not to call for help at night, but sometimes he needed help. When he told me about problems, I told the director. She chose to support and defend her mean workers and made things worse for my husband. After she accused both of us of making things up, I had to move him out. (We had no reason to invent stories! We spent [price removed] to move him in. He needs help. It's close to our house.) The mean employees were hiding their bad behavior from the director. Why? They wanted to keep their job! If you care about your relative, do not let them live here.

I went to visit my grandma and needed some assistance finding her, the staff were nothing but rude to me. They acted as though they were too busy to deal with me. I have been away at college so this is my first experience with Provision Living, therefore this was not a good first impression for me. I overheard a couple of girls talking and they were just trash talking what I assume was a couple of other co-workers. Maybe they should focus on their job and not running their mouth, just my opinion. I am in my last year of nursing school and this was not an impressive first impression for me, maybe i am just being too fussy, but i just want the best for my grandma. The building was however beautiful and has a great potential, it just needs some customer experience education. I also noted a couple of staff members eating at the front desk on entry. Maybe this is acceptable practice but i find this kind of unprofessional. I just was not impressed with what i seen but will be around for a month so will update if my opinion changes.

I'm not sure this place could be worse. My Mother in Law has been here for one year and the turnover is nuts - a different person as the director every couple of months. The caregiver turnover is terrible. The food was incredibly good, then chef changeover and changeover.... She's been missing medications, they don't order perscription updates on time.... Run away, far away...

The facility has been opened for less than 2 months and the original management team is already gone with replacements from the out of state home office. Lots of staff turnover. Care is very poor due to unqualified and short staffed care givers. Their focus is on making it look pretty and not on care. Pull cord and emergency button is very slow, half hour plus. Medication administration is questionable. Lots of undelivered promises. We have hired outside care to care for our parents within the facility until we can move them out.