Pinnacle Senior Living

I toured this community for my mother, and her needs. Everything went well. The community was nice, and well-kept. The staff I came across was friendly, and courteous. The experience was a good one, and my tour went well.

When we went in for a tour of The Citadel, we went in on a Saturday, so they said there was not a tour guide to take us around. When we walked into the dining room, it was very dark and kind of dirty. From the little bit we saw, it would not have been a good fit for my mother.

I had a decent tour of this community. For the most part the community appeared to be nice and clean, but there were some areas I saw that could had looked better. The staff I met were nice. It was an okay experience, but it was the right atmosphere for husband.

The Brookdale Cedar Hill was a clean well kept up community. The place was small, we were looking for something a little bigger. The staff was friendly and answered all of my questions during my tour.

My mother is still getting accustom to the move. The community is kept very clean. The meals portioned good, my mother is on a gluten free diet and the chef makes her meals according to her diet. The manager of this facility is very kind and always gets stuff done. Mom is still adjusting to the lack of privacy she had in her own home.

The Marla Vista Assisted Living & Memory Care could use some improvement. My mother feels that the activities offered at this community have become very repetitive and could use some variety. The meals are balanced but have been lacking in taste considering they got a new chef. The staff has been very sympathetic.

This is a nice community and I am happy here. It has been an adjustment for me. They have activities available but I could use some more. They keep the community and my apartment clean. Overall, it is a nice place and I have no big complaints. It is very nice for what you pay for.

The main issue is with the meals, it is not always properly cooked and they use a lot of canned and frozen fruit and vegetables. They seemed cooked and squashed down. Otherwise, the place is clean my loved one likes the activities that are provided. I was told they provide WI-FI but it's not available and they are working on it. Someone also stole a personal item from my loved one's room, I have not heard the follow up.

The community it self was good the staff was friendly and courteous. During my tour i was able to see the rooms everything was explained to me. The place was great it also was in a good location near a loved one. One thing i did not like was that every service they offered was an ad on. If they had to shower, administer medications, and some activities these were additional costs. It's a nice community but very pricey towards the end.

Care staff and facility not able to fully support our father's more advanced Alzheimer's levels of behavior, especially in the area of personalized interaction and activities. Wander Guard system did not work past the entrance to the garden allowing our father to leave the facility twice undetected via an unlocked gate. Care staff friendly and supportive, but unable to provide enough monitoring, even with the addition of "frequent checks" and escort services. Assessing exactly what is required for a resident with Alzheimer's can be difficult and touring, then choosing a facility is time consuming, but necessary in order to provide the best fit for the individual.

My mom did complain about the food being cold. The community is not very open and airy. The room is a little smaller than the community she is currently at. They did take good care of her and the community is kept clean. We did move her closer to me.

It is very hard to know what is happening to my mother in this community if i don't call. The staff has very poor communication with me i got to speak with one person they were very rude.The price that we are paying is not very good for the services we are receiving. There is some remodeling going on but the community is still being kept clean. My mother likes the food.

For assisted living, Arbor House of Rockwall, would be a great place, but for the memory care I was not impressed. Brenda [removed] was personable and sincere. (Yes, most sale people are, but she really cares about people) I enjoyed talking to her. But the facts are, their memory care unit needs to be more structured and additional time given to attending to the well-being of the persons under their care.

The staff and nurses are very friendly, the therapists and doctors seem very competent, but they are very understaffed. My mother-in-law constantly complains about it taking forever for someone to attend to her needs.

Willow creek is an amazing place. What makes it so good is the staff. It is Resident centered, friendly, warm and feels like home. The Residents all seem very happy. The staff knows everyone by first name, they always have a smile and are respectful and considerate. They all seem to like their jobs. The Facility however needs a lot of work. The Owners are lucky they have such good staff as the staff manages to keep the facility together without any apparent support from ownership. There have been some recent major repairs done to the plumbing and Hot Water system which were badly needed. The facility needs upkeep and maintenance which the Owners need to pay more attention to. We picked this place for the excellent personalized care that our Elder family member needed and figured the facility was less important. Great place for an Elderly person who needs personalized care, and attention. For a more Independent Senior who is more aware of the maintenance issues and the fact that the Building needs updating this may not be your first choice. The pricing is very fair for the service. Some of the other fancier updated facilities were definitely priced much higher. Overall a good value for the money and excellent personalized care.

I guess that my loved one went to the Emergency Room and a taxi brought her back and she had to fill out paperwork that needed to get to the doctor, and it took a long time to get that sorted out for her.

Good facility

Staff were very open & receptive. Resident environment could use upgrade.

Sterling House did a decent job in terms of the care they provided, my loved one was always well looked after here, but there were a lot of little things they could have done better. As an example, many of the times when I would visit his room would be dirty, and it wouldn't get cleaned until I went and asked them to do so. I also did not like that they seemed content to just push him everywhere he needed to go in a wheelchair, although he was capable of walking. It wasn't a bad place by any means, but they could certainly have done better.

They are okay. They do feed them dinner kind of early, they start at four and it's over at six. There haven't been any complaints about the quality of the food, but when they have a lot of people with special diets then they will cater more to those needs. Some staff is better than others, and it can take a little bit of time to respond to a call button, sometimes 15-20 minutes. There is no issue with the cleanliness at all, they are excellent in that department. The activities are fine. I think for the money they could do a little better, but it's working out okay so far.