Pinnacle Senior Living

The room sizes are a good size. The food is okay. The staff is good. I have been in Mountain View Retirement Village before and I have liked it then too. I have friends here at Mountain View. I like it here.

Well looked for medical attention. Moderate to good for facilities and seniors.

Apartments in good area and in good conditions but poorly managed for its renters. Nice people and a lot offered for healthy happy living.

This property was very large rooms were adequate in size with good kitchen facilities. We would have liked to have had washer and dryer in room rather than down the hall. While we were there did not see many people out and about, wondered why.

My husband has many prescriptions, and has to pay to have them packaged each month by a pharmacy, adding about $100/month to cost of his care. Most activities are geared more toward women than men, so he has no interest in them and sits in his room all day. Staff is mostly friendly.

We had an 11 am appt. [Name removed] had to leave and the secretary took us to see 1 room. They seated us for lunch before 11:30 am. The food was ok. There was almost a fight in the dining room. I had to tell a staff member because no one noticed. Then, one of the directors sat with us and showed us 2 more apartments. That was after 1:30 pm. They were too busy to keep their appt. I asked several residents how their care and the food was. They all answered the same....”It’s ok”. It definitely didn’t feel like a good match for my parents. The residents their did not look happy either. The hallways were too long for my parents to walk. The rooms were a decent size but not immaculate.

My Mom actually did not enjoy living here. She only stayed a couple of months. Most of the staff were wonderful and friendly and they worked really hard to meet everyone's needs. It was sometimes hard to get timely service, so perhaps they're a little understaffed. I loved that they had a call button that the residents can push for anything they need, but there is no way to distinguish a minor need from a major one except for the pull-cord in the bathroom, so I think it's hard for staff to know who needs help immediately and who can wait a while. One hall perpetually smells like urine, and when we asked about it during our tour she brushed it off as a one-time event. But it smelled like urine almost every time I went there. Almost all the residents I met were sweet and friendly, but there was one lady who was very rude to my mother and kind of ruined her experience. It just made her feel like she didn't belong there. Perhaps there is a little bit of a clique? They were all really nice to me though, so maybe it was just my mom. They have a TON of activities planned, and I think the staff has tried really hard to make them varied and meet lots of interests, but for some reason most of the activities (at least on the assisted living side) are not very well attended. Assisted living side residents are able to attend activities on the independent living side, but there may not be anyone available to help them get back to their rooms if they need it. In retrospect, perhaps a place that did not segregate assisted living from independent living would have been a better match for my Mom's needs. My feeling is that the independent activities are probably better attended. We loved that there are lots of spaces families can reserve to have family get-togethers, including a kitchen area. They can also use the pool area, but need to have their resident family-member with them of course. I liked that they come check on my mom every few hours, but she felt like her privacy was invaded because EVERYONE had a key to her apartment. It kind of goes along with the territory, but it's something to think about. I love that they have a beautiful chapel on-site and have church services for many different denominations on Sunday. The maintenance guys were pretty quick to attend to emergencies, like a broken toilet or a leaky faucet, but did not get around to minor repairs. My mom thought the food was great, I thought it was just okay. Very expensive for non-residents though. Overall, our experience there was okay. I would have liked her to give it more of a chance, but she was not happy there so we made other arrangements.

My dad was left on a toilet for a half hour. He decided to get up and go back to bed without help and fell. That should not happen. Hire enough help to cover the capacity of the facility. Most of the nurses are too busy to help as well. There is only one that makes the visits there worth it and she can’t be there all the time. The aides try their best but there are just not enough of them when there are three of them and 6-7 lights go off at any given time.

I toured on a Saturday when there wasn't a lot of reception staff available to help me, so I had to wait a while. Once I was helped, the woman was very friendly. The studio room seemed a little smaller than other facilities I had toured. There wasn't a lot of parking for visitors though, and on a weekend near the Mission Inn in Riverside, there is almost always some event going on, so there wasn't a lot of street parking either. It seemed a little too accessible to me from the street, and not enough private walking area outside for seniors who might be more mobile. It would probably be best for seniors who by nature of their health were naturally more confined to indoors.

Small studios with a mini kitchen. Location faces the beltline, but it has a nice backyard. Not as many amenities as other places we toured. No nurse on site.

Nice facility. Did not meet some of the needs required by my mother-in-law. Had some concern with staff being shared between both buildings at times.

Private Pay only they do not accept ALTCS

Not real responsive to requests for a visit

While we cannot pinpoint our disappointment, we feel it is not the place for our aunt. It felt less like 'home' and more like a seniorfacility

My Mom lived here for a small amount of time. The staff was fine. They made sure she was getting fed and the food they served was okay. It seemed to be nutritional. The cleanliness of the facility was good and housekeeping was scheduled to clean her room and empty the trash once a week. I think for the price and the care, it’s not a bad place.

I like this facility because they seem to have enough staff members to cover all of the residents. They take care of him and all of the meals are on time. For what it looks like on the surface, they’re doing what they need to be doing. I would give them a higher rating but recently I’ve been having a few issues. I just feel like their communication and procedures for doing things is lacking. Things are not as clear-cut and they made it to be. Their small details need to be worked on. I would recommend this facility because the staff is friendly and their intentions are good.

My husband was only here for about a month before he passed so my experience was limited but when he was there, there were a few things that I noticed. The food was not very good, at all. The staff and employees seemed nice and attentive but it also felt like the people that worked there were not very aware of their residents and the attention that they needed. The cleanliness of the facility was pretty good and felt like they were keeping on top of it.

I had to move to another city and I chose this community because it was the first one I looked at. I'm slowly adjusting to it just miss the other home I was in. The food her is prepared a little better and cheaper. I love that they are pet friendly my dog is my companion. The people here are friendly and the staff is caring. This is an older building so some updating wouldn't hurt. There are activities like bingo and music that I'll start to enjoy. They come in and clean once a week.The courtyard is nice. I had an issue and maintenance fixed right away. I hope to settle in soon.

The place is in a new building its really nice but it just wasn't the right place for my In-Laws. Looked like everything was tip top and clean. Had lots of activities. The staff was helpful. We chose another community unfortunately

I have no complaints about the tour I had taken at this community. The staff where on time to our appointment and made sure to answer any questions I had for them in detail. The property was lovely and everything was kept clean for all of the residents. It was just not the right location for my mother in the end decision.