PHNJ LLC

It does not seem like there are a lot of activities for the residents there. For the meals and dining, I have visited when they are cooking or cleaning up, our loved one seems satisfied and the food smells good. Otherwise I have no real experience. I moved my mom from a different facility to Fox Trail So. River. My initial agreement was for [fee removed] per month. Her monthly fees are well over [fee removed] plus I am obligated to provide hygiene supplies in addition to the facility fees. Fox is a nicer facility than the original assisted living facility my mom was in however it became more costly. My mom will be transferring again as she now needs to apply for Medicaid. The facility director is very responsive to calls & is very kind and helpful. She is extremely compassionate.

We thought that it would be a good place for our loved one, but they kept some money that we are due and haven't received all the money. My loved one wasn't there for a full month, and was there for 24 days. She contracted COVID and they had two employees who came back from other countries. I believe the workers should not have been at work, and should have been under quarantine due to COVID possibilities. The workers were very nice while my loved on was there. They charged us for April when she died the month prior. There hasn't been any responsiveness for my calls or emails to the community. I have sent four emails and had to put other employees on the email before they would respond. I would call and make voicemails and there was never any answer. There has been no courtesy for a reply.

We chose Fox trail because we thought it was the best fit for my father, but he actually needed more care than they were able to provide. The room sizes here are small. The food looked very good. I would recommend this community for people who are more independent.

Beautiful faucity, a bit out of our price range. But it's warm and inviting, and comfortable, staff was friendly. Monday was very kind, and helpful. Would recommend.

We toured here, it was very cute. I didn't like how small the rooms were. I didn't like the idea of a shared bathroom, and one of them smelled kind of musty like mold or mildew, but not like urine. They are getting ready to renovate it so I may check it out again, to see how it looks after.

Great place for later stage dementia.

Not impressed. When we arrived residents on couch watching tv...but most of them sleeping. His mom needs more of apartment like set up rather than house set up. The facility was clean and residents looked well cared for and was secure. Just not good fit for his mom. His mom was very upset with us for looking at the facility. She did not like it all.

My friend is here, I know he's been doing fine over there it's just that he's been having some medical issues, his memory is getting really bad. His lady friend called me saying he had to go to the hospital but everything with Green Brook is fine, if there was anything bad his lady friend would have called. The place is fine, it's just that it's a memory care. This place is okay, it's nothing great, I wouldn't want to be there even if I had Alzheimer's, maybe its just because he has it and it's depressing. It could do with a little updating, the outside is nice but inside it's dark and not comfortable.

All Alzheimers. Aging in place philosophy. Fixed price that does not rise with increased need for care. Staffing is 1:4 days, 1:5 nights. Shared bathrooms may be an issue.

They could use some work on communication and better attention to patient care. They do have new director who came in about four weeks ago. She has some type of nursing background and seems to be doing a better job and trying. Our family is getting more phone calls and information, and we hope that things will continue to improve with the new director.

I toured this community and I was disappointed. The rooms were small and not very nice, very small community, not a lot of activity going on. Not what we were looking for.

No activities residents just sit and brains get no exercise

The facility is very small with limited parking. The staff were nice but I felt my mother would need a more active community.

I was not impressed with this place at all during my tour of the facility. It was very loud and noisy throughout the building and everything just felt very disorganized. I was also not a fan of the layout they had, the rooms where very tiny and unmanageable in my opinion. It just would not have been the right fit for my mother.

I am not getting the services promised to me in the beginning at Memory Care Living at Woodcliff Lake. [removed] The food quality is poor and very non nutritional. There are only two aids that are there for 14 staff. I was told I need to buy a wheelchair for mom but every time I am there she isn't in it. Sometimes she is in someone else's and sometimes they are in hers. Her clothes are always missing even though we labeled them. There have been several medication mix ups. I am not happy at all with the service I am getting and the amount of money I am paying. I am not satisfied with this facility at all.

You have to be very, very clear what is wrong with your loved one and what you’re expecting from their service. I don’t think they made much attention to my loved one. They were forewarned about concerns and they just didn’t have enough staff to respond properly. I wasn’t comfortable with them. Everyone I spoke to didn’t speak English properly.

Not very well maintained. Torn furniture.

I wouldn’t recommend placing your loved one in their care. My grandmother was in their care for about a year and a half until her death. Staff was extremely inconsistent - during that year and a half, there were three different managers and I know that after my grandmother left, the third one was fired. My grandmother had dementia and would lock herself in her room, no one would check on her, she had multiple falls that landed her in the hospital. There were less than 10 residents at the time and the caretakers there simply did not provide adequate care. Many times when I visited, they were either on their phones or were sitting on the couch sleeping. Do not place your loved one in their care!!!

I have to comment negative on all seven - On [date removed] I asked an aide to help me walk my husband from kitchen area to TV area and she gave me a loud, flat out no on [date removed] around midnight my husband fell, was taken to hospital and died 16 days later. He was there approximately 3 months and lost almost 30 lbs They only had two aides who sat at head of TV room and watched the occupants all day. I told them the night he fell that he would not be back The only interest was that I had to pay for the next month as to my contract They never called to inquire into his condition. He was covered in black and blues and when I asked, it was always his fault They kept telling me they were trained to care for him but (now) I do not believe it

We needed a place for my father with dementia. When we brought him in for an assessment, they didn't say anything about assisted living being an option. They just said they could take him. They didn't tell us they were closing in 60 days for construction, so we ended up having to move him shortly after moving in. They gave us the 30-day notice of that construction during the Holidays, the timing of which is unethical. They completely dropped the ball on his PT. He has diabetes, and they were supposed to check his blood sugar in the mornings. They barely ever did that, if ever. There was a Covid outbreak, and they never communicated that to the family, nor did they give status updates of any sort. I never saw one single email from the management team during the couple of months he was there. I felt that the aides were really friendly, but the admin/management staff were not so great. The director left, and they never communicated to the families about that transition. They got my dad's laundry mixed up. His watch disappeared. When we took his clothes home, we had to throw them away because the water coming out of the washing machine was filthy. I have nothing positive to say about my experience with Fox Trail. In my opinion, the place should be shut down.