PHNJ LLC

This home was very good until the nurse resident manager left for health issues. History of understaffing causes stress to aides. They struggle to provide activities. Many good aides don’t last. Requires a lot of follow-up to make sure your loved one is taken care of. Lack of communication to family members about their loved ones even when they are not doing well. Terrible record keeping of your loved one and they don’t pass on information to aides during shift changes. It’s dirty. Feces were on a wall next to a toilet on the wall. Bedrooms are not swept. Patients wear 2/3 diaper underwear. They get soaked. During sundowning, they have tied patients to their chairs with sheets. I bought a couch for them and they allowed patients to sleep on it during the night who urinated in it. After my mom died, I reported them to the NJ Ombudsman and they were cited for violations.

My husband lost over 40 lbs in [time frame removed]. Problem was behavioral I was told they were educated in the problem but they were not According to them everything that happened to him was his fault They said he fought their assistance but when I asked an aide to help me walk him from one room to another she yelled "no" I am not against your putting it on your website but I would prefer first name or initials Advise anyone signing on with any place to really read the contract

Think twice before placing a loved one in this facility. It’s nothing but a BIG LIE and a show. The residents are literally bored to death. It’s a revolving door of help who don’t appear to be qualified or held accountable for their job responsibilities. There is no supervision so they sit on their phones while the residents stare at nothing. Forget about healthy meals too. There is a menu that no one follows and it’s mostly processed foods that are prepared in a filthy kitchen. My mother looks like a bag lady. Her hair is matted to her head, she had dried food on her chin, no bra, food on her shirt, etc. There is no dignity or respect for the residents. Very sad! They need to be fined and shut down! Don’t do this to your loved ones.

Our family had an in person tour and it was a bad first impression. They messed up our appointment, the staff were not friendly at all, we did not really care for that and the place is much smaller.

Sadly, my family had a several unpleasant events happen here. My father along with everyone else was fed pasta with cold catsup on it. His new clothing was on other male members numerous times. There was errors in his medication by more than one staff nurse and he fell there which was unreported. In the four short months of his stay we had one problem after another. It looked great upon admitting him but everything there after was disappointing.

Very friendly and accommodating for my father's respite stay.

If you’re reading this review, I know from my experience this is a trying and extremely stressful time. Trying to find the absolute best care for a loved one, while also grieving the gradual loss of your loved one to dementia is daunting. I typically hate to write a negative review about any business. But, retrospectively, having had more information at the time would have been very helpful and may have spared our family further pain. I wish I would have had more access to candid feedback, therefore I feel it’s my responsibility to share my experience for the next person. My father was a resident at the Fox Trail Memory Care south river facility for a total of five months. It was our desire for him to stay in the same facility until his passing however we ultimately had to move him as we did not believe this facility was capable of providing adequate care. I’m aware that no facility is perfect, and I have no expectations of perfection. There’s always good and bad so let me start with something positive. Most staff members from the caregivers to the management team, seemed to be kind hearted and well intentioned people who perform a difficult and demanding job. Unfortunately, there was a lack of competence and consistency in their care which makes me struggle to find more positives. I’m of the strong opinion that the facility was woefully and consistently understaffed. It was common to have 2 staff members care for 12-14 residents. Their responsibilities included not only resident care such as bathing, dressing, feeding but also ancillary house care such as cooking, cleaning, laundry, trash removal, and resident stimulation and activities. As a result, the facility was never consistently good in any area. Specifically the issues we dealt with in our time there was: Issues with cleanliness (specifically bathrooms) Issues with building maintenance such as non working toilets, warped flooring that was left unresolved for months Consistently Lost items including hearing aides, glasses, iphone Mixed up clothing (residents wearing other residents clothing) Poor patient hygiene (lack of soap and paper towels consistently in bathrooms) To be fair, the facility did not encounter every one of these issues on a daily basis however these issues were far too frequent to be the occasional outliers. The issue was a complete lack of consistency. When these issues were brought to the company’s attention, they had acknowledged their shortcomings. They had recently hired a new management team who met with the families and put together a corrective plan of action. This management team seemed competent and caring and for this reason we were in no rush to leave. Unfortunately the change came far too slowly for us. To be accurate, we saw an effort in the form of hiring cleaning services and putting funds into building maintenance however the underlying problems all related directly to resident care & the lack of adequate staffing did not change in our time there. I believe the lack of staffing contributed to every issue I outlined plus a very poor employee morale. I clearly could not recommend this facility at this time. I certainly hope they do improve their operations for the good of the residents. If you are looking at any one of their facilities I would strongly encourage you to ensure that these issues have been remedied.

Disgusting what I witnessed first hand with my own eyes. Listen up people, you do not want your loved ones living here. Cannot believe my eyes, employees arguing abut their own persoal business, instead of taking care of the patients in there care. They're very rude and misleading. Visiting my Mum one day, I asked her if they took her outside, she said no, and no exercise. Most of the time they will not let you get out of your seat , if you do, you get yelled at and pushed back down in your wheelchair or seat. Hygiene is appalling. The two bathrooms off the hallway have no soap or paper towels to clean your hands. Soiled sofas, cobwebs in corners, overall very dirty. The fighting and tumultuous behavior between patiences is very dangerous. This was observed on several occasions. Numerous sources have informed me that the police have been summoned to this location for several dangerous and tumultuous situations. Do you want your loved one subjected to this kindof danger.

Our family toured many communities and after a bad experience at a different facility, we chose the FT across the street. Within one short week our Mother was injured by another resident. After a trip to the ER, the FT sales rep suggested we go tour one of their other houses. Our Mother had to be moved to this house. We have not felt a speck of trust or peace of mind based on the unfriendly and uncaring staff not to mention the uncleanliness of the house. Promises made of activities are just that, promises! They don’t do anything but sit everyone in the cramped Living area and turn on the tv. There is zero human interaction. We’ve seen some staff members actually being rough with these poor helpless individuals. Residents are left to sit in soiled clothes. I wish we could rewind and chose a different facility. Not Fox Trail!!! We’re so sad that our Mother has to spend her final years in the care of this terrible place. Heartbreaking experience! Now we are faced with the terrible decision to possibly move her again.

I was reluctant to give a rating based on possible negative treatment towards my loved one. We started out at the FT located across the street but after one short week, my Mother ended up in the ER because of another resident hitting her and knocking her down. The Sales rep advised us to go tour the other locations to see if we wanted to move our Mother since the staff was clearly negligent. The whole reason we wanted that location was that it a ranch. Now my Mother has to be on the second floor. She has limited mobility which has gotten worse since moving into this community. Many promises are made to family members to lead you to believe there is therapy, engagement and activities. However, the only thing I have witnessed them doing is putting a blasting loud t.v. on and parking the residents in front of it. The staff is beyond unfriendly which has made it totally uncomfortable for me to visit my Mother. The list goes on and if the smell is any indication, it should be noted that there is a resident that urinates freely all over the place. With limited capabilities by the staff to prevent this, we can only tolerate it or go through the overwhelming task of moving our 90 year old Mother. As if all of this isn’t bad enough, our Mother’s belongings are consistently being taken and used as community property. My advice to all who may be considering Fox Trail is to keep looking. They make a lot of promises but family members are left to be in a constant state of worry.

This company is awful. They do not know how to care for the residents. They do not have adequate staff and do not provide quality health care or activities for these elderly people. It is worse than a prison. My friend's parent was held there. They cut back on the staff so there were no nurses or medical staff. A doctor visited only once a month. No one knew what was going on. The staff was distant and did not provide any answers to basic questions. Constantly referring you to the woman in charge, Rose who would then give some BS answer to everything. They constantly "lost" the residents belongings. In my opinion their treatment of residents was neglectful at the very least. The staff at the main office who run this facility are liars. The turn over of employees speaks for itself. I heard from one of the former employees that they did not pay unemployment to people they fired for no reason. This company should be investigated by the proper authorities and put out of business. Do not put your loved one in this place!

My mom was a resident here. She loved to walk. One evening she fell out of bed and sustain a broken hip. An ambulance was never called for her nor did she receive any medical care for over 12 hours. When the facility called the next day they covered the fact that she fell out of bed and just informed us her leg hurt and sent her to the hospital. With a A diagnosis of a displaced hip fracture, the facility confessed she fell out of bed the day before. After surgery to repair a broken hip she went to rehab but still cant walk. This facility is holding us to a 2 month contract to go back there and now they are charging us $[removed] more per month because her level of care has just increased. we are being forced to put mom back here or pay $[removed] Would you ever put your loved one here?

The activities for the residents were sufficient, I thought it was clean and i thought the place was overall a small quaint place the way they constructed the layout was an effective way to be able to monitor all the residents as well.