PACS Group, Inc.

Poorly staffed. Extremely high turn-over of management staff and caregivers. This place looks nice but once inside, you see the truth, long waiting for help, short staffed.

ONE STAR IS TOO MANY, but you can't submit without at least one star. If you care for your loved on at all, DO NOT take them to this facility. The place is lovely on the outside, but it is the staffing, care and policies that are highly inadequate. [removed] My mom checked in needing only assistance with PIC line and IVs for a 12-day rehab order. She was to receive an IV every 8 hours due to a serious blood infection, as well as receiving her regular blood pressure and other medications. I realized upon walking into the facility that we may have made an error in bringing her to the Villages when the first nurse we encountered said to the transport driver "Oh great...another one. Why won't they tell us when someone new is coming." She said this loudly while making eye contact with me and in a very disgusted tone...not merely frustrated by incredibly rude! I asked the Admissions Assistant who was taking us to mom's room whether that nurse would be assigned to my mother. Embarrassed, the Assistant assured me she would not. After the Admissions Assistant left (making sure to get all of mom's insurance cards for payment), mom did not have any nurses proactively come to her care for nearly 12 hours. She required assistance to go to the bathroom and ended up walking herself at the risk of falling. She encountered at least four employees in the halls and asked them abut her regular medications (due at 8:00 p.m.) and her next IV (due at 9:00 p.m.). Each employee said "I'll check on that" and mom never saw them again. Finally at 2:00 in the morning, she managed her way out of her room to the nurse's station and spoke with the nurse in charge of her room. This nurse opened mom's file and said she didn't have any medications prescribed from the hospital. We knew that was an error because the hospital showed us the discharge packet which included the medications. After searching, the nurse found my mom's medication orders [removed]!! The Villages hadn't even ordered my mom's medication for the IV yet, and by the time the medication was delivered, it was nearly 24 hours (these were needed every 8 hours) after being admitted to their care. I MOVED MY MOM FROM THIS LOCATION 24 HOURS AFTER SHE WAS ADMITTED and we are very pleased with her care in nearby [name removed]. I am so thankful my mom has the capacity to speak for herself and recognize when she hadn't received her medications. I can't imagine someone who is there for memory care! This place should be ashamed of themselves and are in desperate need of a management overhaul. Don't be fooled by its quaint Tuscany theme. They apparently spend all their time and money on the appearance rather than quality of care.

My mother in law is living there currently. They let her sit for hours on time never answer her call lights for as long as an hour. She has dementia and for supposedly being the highest rated memory care facility they sure don't seem to know how to do that. We were assured of a lot of things and all they seem to be interested in is getting more money for not doing anything at all. They belittle their patients there. I even have a recorded call of them telling my mother in law to stop pressing her call light so much she doesn't need to do that. They keep upping our fees for services yet they have not increased the help they are charging for to her. Awful place I was [removed] into believing they would take good care of my mother in law. Never again would not recommend them for anything at all. [removed]