PACS Group, Inc.

Our family was mislead - we had two requirements which was a two year pay down which they have, and also a memory care unit attached. They told us their skilled nursing facility would be an appropriate place for those who need memory care, but that is not true. The training for skilled nursing and memory care is completely different. It was just disappointing, disconcerting and we did not like how they misrepresented themselves.

I would tell others not to go here. Some of the staff were good; some were not. It was pretty expensive, and I didn't see that they did much for our loved one. He went downhill pretty quickly after moving in. They didn't clean his ears or cut his toenails, or do other things to help with his health.

We are not thrilled, and would recommend you choose a different place to care for your loved ones. One of the biggest of our ongoing issues is the food. When you're paying that much, you should get good food, or even food at all. Some days they give her just a piece of raisin bread for breakfast. Communication is lacking regarding Covid numbers and impact on their protocols. And responsiveness of the staff is lacking as well.

The community had really nice staff it was just not what we were looking for. It was not very clean and it was understaffed. Just not the care that was necessary for this type of living facility.

The first impression was not good. We walked in and the receptionist was not very friendly or helpful. The tour of the assisting living area was nice but when we asked to see the memory care area our contact hesitant. The area did not smell or look clean. There were repairs that were needed to be made to the facility and both my wife and I stated this is not where I would want to live!

It was not that good not what we was hoping. The care service was not responding enough. I was hoping for more attention and caring of the staff for my parents. The cleanliness was excellent and friendliness was good.

Regarding post on CNS's There are NO CNA's in assisted living. They may tell you they are "aides". They are NOT CNA aides. The state of Idaho does not require assisted living to hire CNA aides. Too bad. There is a problem with attitude, integrity, knowledge of these "aides". I have been very disappointed in my encounters with most of this staff.

My gradmother wanted to live in Karcher Estates when it was time. It was the highest rated assisted living businesses in Canyon County, so we thought things were going to be good. Things went fine until management changed, the staff changed, and her personal items (including jewelry- rings and necklaces) started to go missing. Our family has been very upset about her personal items, especially how it impacts a persons dignity at that age. They probably should be investigated, although we feel powerless.

The assisted living CNA staff are very caring and friendly. I never worried that my family member would be harmed or neglected. However they lack the appropriate training and supervision to safely care for residents with memory issues. It is a large assisted facilities with 3 CNA on duty in the evening hours. They have to rely on residents using the call button for assistance - this will not work with residents with short-term memory loss and falls are common as a result. I also have concerns with their lack of training in regards to how medication is administered to residents with memory issues - no instruction to remind the resident each time, and prescribed schedules of when to administered are not followed closely and can be missed altogether. The unit manager talks a good story when she is looking to make a placement into the facility but once the deal is closed, you feel it was more a sales pitch than a commitment. If you are looking for a comfortable place for your loved one to live and they do not need considerable oversight and care, then this might be a place for them (the CNAs really are friendly and caring.) If they have health issues or are prone to falls, I'd encourage you to keep searching.

Mistreats their patients, they order from a menu but never get what they ordered and the food is horrible!! I really wish my loved one did NOT have to be there!! People need to realize that hopefully they will get old too. I hope they are treated the same way they treat their patients now!! Makes me sick!!!

PLEASE DO NOT USE THIS FACILITY!!!! My mom was a resident there when it was doing business as a Living Court assisted-living facility, she’s lived there for four years until she was kicked out on [date removed]. We got a phone call Wednesday that my mom needed to be seen at the ER to make sure she didn’t have a urinary tract infection due to her memory getting worse and she wandered off the property. The Executive Director [name removed] informed us that she would not be able to stay there unless she had someone there to be with her 24 hours a day at our expense. When we informed her there was no money for that type of care the facility handed me her meds and told her she was not allowed back and I had to take her with me. To be honest, this was her third time wandering off the property. She was evicted without a 30-day notice. She was entitled to a three-day notice of eviction so the family and the facility could put together a care to make sure she was safe.,

The food 7 days a week is horrible. I go to visit a family member in the morning. Can't find 1 staff member. They are getting residents out of bed and they are soaked from head to toe in urine and feces. The person in charge of handing out meds is late and had to be woken up from home to come out and pass medications to residents. The new nurse, [name removed], can not be reached by phone. Please don't put anyone you care about here.

Worse experience due to mismanagement & staffing. Moved my mom out in less than 3 months there due to fear of her dying in that awful place. Note: after we moved her out, we understand it’s under new management so maybe it’s better. But no way are we placing her back there.

Barely two staff members on at a time. No transportation, salon or art. 90% of what they list they do NOT offer. They state they do but don’t have people to facilitate. The food is god awful. Please make sure you ask a lot of questions before placing a loved one here!

My loved one was previously a resident at Karcher Estates and she didn't like it there. She found the staff to be quite mean. She said she was getting scolded quite often and that they were resistant to provide actual assistance. She is now in a different facility and is as happy as a clam.

If we could give the 1 ratings a 0 we would. Why 0? Because 1 is too kind. They took [amount removed]. of dad's money who was only there 18 days. He contracted covid while there and then they put him in the psych ward. He died 6 weeks later. Not a good experience at all. It really came down to their total lack of communication. I hope they changed director and the head nurse. Otherwise, the rest of the staff were kind and it was very clean.

They were over priced the plan of care was not followed and they were over charged in my opinion. It was not clean they did not vacuum or dust. They packed dirty linen in the hamper prior to move out. They over ordered insulin enough for a year. In person they were friendly. They They served burnt sandwiches to my 94 year old father. The fruit was not fresh or ripe. It was Covid there were no activities.

I'm understanding the following: My family didn't have the best experience with Autumn Wind caring for our loved ones. The care services could use some improvement. We did enjoy a couple staff members and felt they were a true blessing. Thank you [name removed] and [name removed]. The food was bland and unappetizing, and my loved ones didn't enjoy the meals. The community could improve the communication with the family. We had calls to the nurses that weren't returned, lots of unanswered questions. Yes an then some. For the money they charge monthly it's very expensive. And every thing they do is an add on

Our relative passed away while living at NBMC. As required we paid every month in advance. They will not refund our money for the part of the month our relative was no longer there. I consider this theft of our money. Management has quit and been replaced, which tells me something is going on here. Prices were also raised. I would go somewhere else with better management that doesn’t steal your money.

All they care about it is the $$$$. Food was bad, "care" was definitely less than, bedsores in less than 30 days of being there, and trying to deal with admin or billing is a joke. A couple of the nurses were friendly but that was the only good thing we could say about this place.