Oakdale Seniors Alliance

Very institutional looking. Very overpriced. Told within the first 5 minutes that I would not like or want to have my Mother there. Recommended Clair Bridge in Carmel. Part of the same company.

hated

You have to be admitted to this facility to give a fair rating. You CANNOT give a rating as an outside person looking in. I was transferred to Robin Run from a hospital for rehab. My transfer was done at 10:30 am. My recruiter from Robin Run made me certain guarantees that were not kept - the main issue being my medications. Things were bad from the very beginning, and they never got better. I was put into a room - had my vitals taken - was told that my meds were being entered into the computer and I would receive them upon completion of that task - was told I would get my lunch at 12:30 - then left alone.....for HOURS ! 12:30 came and went - no lunch - no staff attention - no meds. 1:30 arrived - still no lunch - still no staff attention - still no meds. I put on the call light and waited....and waited....and waited - for 25 mins. Nobody came. So I called the front desk and asked who was over my area. Someone from administration was sent to my room and brought the nurse assigned to me. I expressed my opinion - asked for my noon meds - asked for some lunch. It's now 2 pm. The nurse said that she was still entering my meds into the computer (since 10:30 am), and that I would get them soon. The administrator went to get me some lunch - I finally ate at 2:30 pm. - then I was pretty much left alone for the remainder of the day - still no meds. Every call light was answered after an average of 20 mins or so, and there was always an excuse as to why I couldn't get my meds. The staff was totally rude in the evening hours. So - I laid in bed all night crying from the severe pain. The next morning, my initial nurse came back on duty, and I REALLY expressed my desperate opinion about not receiving my meds. She acted surprised and stated that she had left my pain meds out for the night nurse to give me and didn't know why it wasn't given to me. That made me furious ! She quickly ran and got my pain meds then told me the meds had just come in that morning right before she came to my room ! Now how could she have meds for me the night before if they had just come in that morning ?? I had been without meds for almost 24 hrs by this time !! After my having some words with various people concerning that mess - the rest of that day went very, very smooth where my getting my meds was concerned. Everything else was still the same - meals coming 1 1/2 - 2 hrs late - call lights being answered after 20 - 25 mins - no orientation - meetings being scheduled then cancelled - admin straggling into the room to introduce themselves but they never seemed interested in fixing my problems - and I didn't leave that room for 2 days !! But - I did see how they treated my room mate who had Alzheimer's - absolutely disgraceful. My 3rd day was much the same as the first two - seems like I was always having to beg for what I wanted or needed. I had my son bring my rollator from home so I could get out of the room and see where I was. I did have a little bit of rehab that day, but not much - mostly meet and greet. That night - around 10:15 pm or so - a man came into my room wanting some "hoochie koochie" - I couldn't believe it ! I'd heard him out in the hallway for about an hour going to different doors and stuff, but I never heard any staff telling him to go back where he belonged or anything. Of course I couldn't get any staff to answer my call light so I made him leave my room myself. That was the straw that broke the camel's back !! I sat up all night making sure no other men came into my room and called my son to pick me up the next morning. I got all packed up and just waited. The next morning when I told the nurse I was leaving - several people tried to talk me into staying - promising that things would change. I didn't believe them. I signed out and went home where I knew I would get my meds - eat on time - and be safe. I will find a way to rehab on my own. A synopsis of my stay at Robin Run is: The patient and their needs do not seem to hold priority status at Robin Run. The place is very unorganized and short staffed. A lot of the staff is lazy and rude with attitudes that are not positive. Administration seems to be out of the building more than they are in the building, and this may be the reason for a lot of the problems therein. They put on a good show in front of family and friends - but please take the time to look closer look at the inner workings before you leave your loved one alone at Robin Run. Thank you.

If you want a place that has all the pomp and circumstance, dog and pony show, this facility is for you. They have it all, parties, pool, chefs and ambeience. You should know that you must park a relative with your loved one for most hours of a day. They don't tell their patient/residents of PT/OT appointment times. They stack OT/PT appointments one on top of another without regard to pt's schedule or endurance. Most residents don't question this inconvenience or to their rights to a rest period between therapies. The facility has blatently retaliated to my husband because of my call to the ombudsman to report neglect. They are trying to discharge him early and unless you can spend most days and evenings with your loved one and are skilled at "advocating for your loved one I would suggest picking another facility I have had to spend the last 3 days writing and appeal for Medicare for my loved one.

Had Terrible experience at Robin Run....did not take proper care of my Loved One...and did more [Removed] than Good! I would NOT recommend this Care Home..for anyone...

When my mom lived in the apartments we enjoyed most of the staff. The health care facility of years before were a much better experience than this past year. It's unfortunate that the care and attention to residents have gone down. The staff they are hiring have obviously never been told they are doing things wrong because every issue I and many others have brought up....still happens a year later. Management is never on staff at.night and that is part of the problem. Basics as showers, water, hygiene seem to be an ongoing issue that hasn't gotten better. Then the staff walks around with an attitude and complain and talk to the residents like they are dumb. It's insane! !!