New Perspective Senior Living

If I could give it zero ratings, I would. Today we found out by not Keystone, but my grandmas hospice, who works for a different company, that she was flipped out of bed. We received no call or report on this. My grandma now has internal brain bleeding that is clotting near her neck. We also had another incident last year where she was rushed to the hospital due to "falling" out of her wheel chair. She is practically immobile and cannot move, let alone fall at a fast enough rate to break her nose. These are two of many investigations that are going on. The management is awful. Also, they have lost my grandmas dentures twice now, costing us over 4,000 to continuously get them replaced. It's a beautiful place but not worth what you're paying.

This facility is a money hound. Every little service is charged an outrageous amount. One bath a week is charged $29 a day and entitles you to undress yourself, wait for them to come in and shower you and then you are required to redress yourself. If you can undress and dress yourself why would you need their help with a shower. Why would you leave a room of someone who needs help and make them wait for you to come back. Their head of nursing is the worst there is out there. She doesn't even care for seniors so why would you work there. Totally rude to the seniors and their families. Their evening and overnight staff leaves a lot to be desired. They don't follow though with reading a persons chart and if they forget to do something it is no big deal in their own eyes. The family is always wrong and they have no problem charging you even if it is their error. My recommendation is to look elsewhere if you care about the quality of care for the amount of money you are spending.

The caregivers are great even though there is a great turnover. The nursing staff leaves a bit to be desired since nobody has the same information at any one given time. They tend to drop the ball quite often. The physicians hired by Lighthouse need to be gone. They are inadequate, not properly trained and people go without medicine for months without anyone noticing, which includes the Lighthouse staff. Although the place is decent, it was much nicer about 4 years ago. It has dropped in its quality living since then and continues to do so. As for cleanliness, that can vary on a day to day basis. The main lobby and main rooms like that are fairly clean, but those hired to keep the residents rooms clean really need to understand their jobs. If you're planning on putting this Lighthouse on your list for your loved one, look elsewhere and really, really check each and every one place with a fine tooth comb so you don't find problems with the care of your loved one.

Their Assisted Living activities are wonderful, but their 'secured' area in Clare Bridge is ABYSMAL: The staff do not offer their residents ANY choice of food for their meals, they do NOT clean residents rooms very well, they have destroyed two of my husband's shirts in the laundry (valued at $180.00), the weekend Activities Director [removed] completely FORGOT about serving my husband his 'snack'... Also, recently when I asked staff for another meal for my husband as he does NOT like Mexican food, NO ONE brought him a different meal and my husband was forced to eat a cold enchilada as he was soo hungry! Worse still, the [removed] Nursing staff sent my husband home for the weekend once with only HALF of his medications; when I called his Primary Care Doctor, he said that they should bring me his medications immediately, which they did. :-( Finally, my husband's watch was [removed], but they claim he lost it! Easy to blame someone who cannot defend himself. There is one bright spot though: Her name is 'Drea' (sp??) and she is a SUPER person, but she has zero backup as, when she is off, the other staff spend more time playing "Family Feud" AMONG THEMSELVES than actually with the residents!!! :-( My advice, check out the living conditions at Clare Bridge BEFORE you place your loved one at Freedom Pointe as, sadly, one day they will end up at Clare Bridge and I wouldn't place my pet in their care, let alone a person you care about!!!!! :-(. Also, I recommend that you visit the facility on your own, without letting the staff know why you are there, so you can observe unpressured and unbiased by staff.

This used to be a great place, maybe three, four years ago. Since then the care has gone downhill, agency staff vs actual employees, they rehired a nursing director after they had fired her three years earlier, she was let go again. staff sleep on the job, residents go unattended. My parents were there for about four years, we left about three years ago. Since then they have had four administrators, three or four nursing directors, and so many caretakers leave or be terminated i have lost track. Several of the residents are still friends with my folks and comment that it is also shabby, mold in the dry wall and the current female administrator works very short hours. It makes me very sad because the elderly need a place really to call home and dont need to be uprooted. They have people there that shoudl be in a nursing home, yet they keep collecting the 5000-7000 dollars from the families. Look elsewhere.

Had been satisfied with the care and accommodations of this facility until today. Received a phone call on a Friday morning stating that my grandparents no longer met their standard of care and that we need to move them out TODAY! Mind you it is February, and freezing and that these are two people in their late nineties. I understand that if they are above they level of care that we do need to move them to a place better suited, however, the way in which this matter is dealt is completely unprofessional and quite frankly, disgusting.

The food is good but it is not cut up, supervised, nor assisted at mealtimes in Betty's Harbor. There does not seem to be a toileting schedule, you have to ask staff to change your loved one out of soiled clothing. The activated HCPOA is frequently not notified of significant changes in your loved one. There have been several unexplained bruises found on my mother as well. Would not recommend Betty's Harbor for someone you love.

My father was 90 when he moved into Keystone, the location was a good choice and at first I was comfortable with the decision to move him there. many negative things happened after. My father used a wheelchair and we paid extra to have him brought to the dining room to eat and was left several times in the dining room alone ringing his call button and was ignored. they didn't care when he soiled his pants waiting for help. Once a staff member abruptly grabbed my father's toothbrush from his hand demanding that he take him pills first before brushing his teeth. He was left alone in his bathroom several times with no one coming to help. He even hit his head once and I was not informed. Staff was made aware of all this and I heard many times that things would change and they never did. When he passed away they didn't inform me of his passing until over an hour later after they found him, they just left him there. [removed]. Ask the leasing director why his own grandparents are not there? If you love and care about your relatives look somewhere else I wish I had.