New Perspective Senior Living

Part of the national Brookdale system. Did not have the extended stay, care suite or on premise doctor, therapy and pharmacy services. Also eliminated

This place is horrible and I had a hard time dealing with all of them, it was so disappointing. Terrible care, rude people including the people who run the place - absolutely horrible. I'm not saying this because my mom passed, I tried to move her out, but with Covid and the holidays it was difficult. This is not a good place, but they sure make it look good when you're touring. They represented like they are doing things for these people, and I'm still really angry when I think of this place. The administrator, if he's still there, was absolutely horrible. After my mom passed I went in to speak with him and let them know how I felt about the level of care she received. He said, "She wasn't the only patient we had.", and stood there with his arms crossed. My mom spent time at several different facilities and this one was the worst. I would make sure that a friend or a family member doesn't go here and I have passed that along to lots of people. They are not good and the staff never answered the phone, the head nurse was super rude. It wasn't a good experience at all. What they put my mom through there with the lack of care that she needed so badly, and the stress they put on my life was absolutely horrible. On a daily basis I struggled with trying to work and take care of my mom, having to check on her during my lunch breaks. My mom was afraid, they were not nice to her. They were too rough when taking her clothes off to change her, I noticed bruises. I witnessed the staff screaming at residents. One night I came to visit and I couldn't find anyone. She was in memory care although she didn't need it, and we were in the middle of transitioning her to assisted living. The staff didn't seem to know how to take care of her in the memory care unit. I don't know if they even checked on her, they definitely didn't offer her any assistance. When I left after my visit, I was locked on that floor for over 20 minutes trying to get out. There was no one around, there was no staff and I was scared. That's the type of facility that this place is. And I understand its a tough job especially with Covid - but either you're working at these places to help people, or not. The staff, and the people who work there (even in accounting) only care about the money and I think that's why they took my mom in, to bleed her dry. I'm not happy about his place at all.

Looks can be Deceiving, When my sisters told me of the place they had chosen for our mother, I googled it for myself and was very pleased with what I saw. After visiting my Mom who was in the Assisting Living at the time, I was again very pleased. After my mom health took a different turn and she was placed in Memory Care we were assured that she would be taken great care of. Our mother raised 10 children by herself, she raised us to take pride not only in how we looked, but where we lived. So we wanted nothing less than to see that she live the same way in her later years. My heart was broken into pieces when I saw the horrible way she was treated, an image I have yet to forget. I would not want an animal to live in that condition, We can only imagine how long our mother had been living in this condition, since we had not been able to visit her in her room since March. Yes we blame the staff for not taking care of her, but the staff is only as good as the faculty and leaders. So I leave you with these questions, would you have wanted your mother to live like this, and what would you do about it?

My first hand experience with New Perspective is to not send your love ones here if they're going into memory care. We put our mom here [date removed] because the building itself is beautiful but the care is horrible. On [date removed] I went into the building to see my mom for the first time since the pandemic. Upon my arrival I was met by [name removed] the nurse and she took me back to see my mom. When we got in my mom's room I was met with a smell in her room that was out of this world. Not only was I met with a smell I also seen Feces, Urine, Black and Brown stains all over her carpet and in her closet her bathroom was sickening. I became sick to my stomach from the smell and the condition of my mom's room. My mom looked so bad her hair was so matted to her head like it haven't been combed in weeks and my mom has beautiful long hair. I couldn't do nothing but cry I was so heart broking that my mom was treated like that. I took my mother home with me that day never to return her to New Perspective again. After bringing my mom home with me her depend was soaked with urine and she smelled so bad I had to put her in the tub right away. The tub water was so dirty I couldn't let her soak I had to bathe her and get her out right away. My mom feet oh my God was so black and swollen and her toe nails was so long it hurt her to put shoes on. New Perspective in my opinion needs to be shut down they are not equipped to handle Dementia/Alzheimer residents. The management staff from the Executive to the nurse needs to be fired immediately and get some people in there that cares. My husband said to me our home outside is beautiful no matter what we built it that way but the reason our home inside is also beautiful is because the care taker inside of it you take very good care of our home. He said that to say this New Perspective is beautiful on the outside but the care on the inside does not care that's why it smells when you walk back there that's why all the rooms smells and the bathroom aren't kept up that's why the residents smell so bad there's nobody taking care of the inside you can never take away from the outside because it was built that way. Please do not consider this place when or if it come time for you to put your precious love ones in a place like memory care they do not care about them only the money and my mother was paying over $6000.00 a month to be there and now she's no longer there so that saying you get what you pay for is not a true saying anymore. I found her shower head in her drawer I went into her bathroom to see if it was an extra one no it was her actual shower head the shower hole was just hanging on the floor so this explained why my mom was smelling how can you take a shower with no shower head and nobody notice it was missing WOW. This place is a joke and the management staff is one too.

They only staff the assisted living with 2 home health aides for evenings and nights. Hence residents fall all the time, because they get tired of waiting for staff to help them and try to get up on their own, and fall. They only schedule 2 staff for all of the assisted living, because management believes that's all they need. They don't have a nurse call when there is a fall, the home health aide calls, who can't answer questions. I know my mother sat on the floor for over an hour after a fall. They will then lie and say your family member was confused. They didn't even report one fall, I found out from an aide when I was there that they were covering. My main reason for placing my mom there was because [name removed] said it was staffed and we wouldn't have the same problems there as we did at Covenant. We found my mother in a cold puddle of urine in her wheelchair shortly after she moved in. Aides didn't even have time to change sheets. Clothes weren't washed. They had lots of activities to keep them busy. However when I would attend a music activity there would be no aides in attendance and I talked to them about the danger of someone falling. I told them people would stand up, or try to stand up and a staff needs to be in there. They didn't change a thing and someone fell in a music activity that day! Then they tried to get me to say they didn't hit their head, I told them I didn't see the fall and they should assume he did hit his head. Doubtful they did anything but bring him back to his room. Remember they will look you in the eye and lie. This includes [names removed] and worst of all [name removed].

They only staff the assisted living with 2 home health aides for evenings and nights. Hence residents fall all the time, because they get tired of waiting for staff to help them and try to get up on their own, and fall. They only schedule 2 staff for all of the assisted living, because management believes that's all they need. They don't have a nurse call when there is a fall, the home health aide calls, who can't answer questions. I know my mother sat on the floor for over an hour after a fall. They will then lie and say your family member was confused. They didn't even report one fall, I found out from an aide when I was there that they were covering. My main reason for placing my mom there was because [name removed] said it was staffed and we wouldn't have the same problems there as we did at Covenant. We found my mother in a cold puddle of urine in her wheelchair shortly after she moved in. Aides didn't even have time to change sheets. Clothes weren't washed. They had lots of activities to keep them busy. However when I would attend a music activity there would be no aides in attendance and I talked to them about the danger of someone falling. I told them people would stand up, or try to stand up and a staff needs to be in there. They didn't change a thing and someone fell in a music activity that day! Then they tried to get me to say they didn't hit their head, I told them I didn't see the fall and they should assume he did hit his head. Doubtful they did anything but bring him back to his room. Remember they will look you in the eye and lie. This includes [name removed], [name removed], and worst of all [name removed].

At first we were very happy with the care For our mother, but due to many changes with administration and the care givers the care changed. We found out they we’re giving our mother a large amounts of anxiety medication 3x a day which made her sleep all the time so the residents needed less care. We didn’t not approve the medication it was prescribed by the house doctor. This was heartbreaking to us, we loved her very much. Our mother passed away a year, we didn’t know until she had to moved into hospice. BEWARE and be careful

This is not a place if you need medical care. They do not deliver medicine on time so if you are dependent on medical care this is not the place

My parents moved there from their home in 2015. Neither could die there together. Ok place to live if independent, expect at least one more move for each, and have to die alone.. Caring administrator and RN supervisor gone and replaced with individuals good at maximizing profit-- no caring. When dad died, clear that [name removed] (new admin) wanted 2 people to live in 2 BR apartment to maximize profit. Feel guilty every day for moving my parents and letting this place happen to them.

Looks nice, food is very good, and most people are nice. My Mom had a nice time there, taking advantage of various activities for about two weeks. Unfortunately the CEO and/or the head of nursing did not especially care to make sure she got her Parkinson's meds in a very timely manner. Various times when I or relatives were there we had to go track down her drugs after waiting an hour or an hour and a half. My emails stressing timely administration seemed to make no difference, and she ended up declining in health quite rapidly and having multiple trips to the hospital in just two or three weeks. She went to a skilled nursing rehab facility and I relocated her to another assisted living place that seems to deliver on their promises. My opinion is that this is not at all a safe place for anyone who needs drugs delivered within an hour of their normal schedule. Shame!

Do not send your mom here if you want people who care. The worst directors who you have to chase if there is a problem. They are rude and evasive. I have had experience with many nursing facilities over the years. I have never seen a head staff more interested in getting new people than taking proper care of those already there. Communications with family are very poor and certainly not timely. Warning..there are much better places in Beachwood.

I would not move a loved one into Brookdale Minnetonka. My wife was in [removed] so my knowledge of assisted living is limited to hearing over the radios that "this person's light has been on for a while". My wife had been there for a little over a year and the administration is very unresponsive from the start. I was told a couple things prior to moving in that turned out to be untrue. This filled a room for them and cost me more money which I am sure they were happy about. Do not get me wrong, there are some aides, maintenance staff and receptionists that are very good and committed to the work they do. Sadly, the lazy aides are running the few good aides out. Over the past 5 months, the care level has gone down hill very fast and there is NO supervision in the memory care unit. I have filled the administration in and what goes on back there with no response and no action taken. Aides will be in the kitchen talking and visiting or on their phones during meals instead of helping the residents. Aides would argue in the kitchen because a few of them did not want to do anything. Everyone at the tables could hear what was going on. Some days aides would ignore residents and I heard an aide mimicking and making fun of a couple residents. One aide told a resident that “you get what you get” when he asked what was for breakfast. I informed the administration and she asked for details. I have been giving details for 5 months and nothing changes and of course nothing changed after that conversation. I know employees have told management that things need to change and they don't even get a reply. I was paying a lot of money which included assistance with meals and that never happened. She would struggle feeding herself unless myself or my stepdaughter were there to help. It was such a bad experience I would not move anyone in there. I feel terrible for the few good employees there but when it comes to care level, supervision and administration responsiveness - it is the worst. Bear in mind when reviewing the ratings that almost all of the 5s were given by employees or administration. I am sure a few more self sufficient residents have had a good experience but if your loved one needs more care, I would advise you to

Absolutely zero support for independent living residents. Staff admits that if a resident was very ill or worse, they would never know. RN said she was not allowed to go into a I.L. Residents apartment. Food is very Carb heavy so if your loved one is diabetic they’re in trouble.

BEWARE !! My mother was one of the first residents in Memory care at this facility. While at Arboria she passed away, and was under the care of Hospice. The care from Hospice was excellent and Caring. The Hospice company was suggested by the doctor, and Not Arboria. The people who cared for my mother while at Arboria were in general OK. However, the head of nursing is Out of touch of reality and would tell me about situations that were abated 4-5 days prior. ( On More than one occasion) Her own staff would have to correct her to current conditions. Her attention seems more directed to Sales that being informative and active in patient care, and her style of management to me seems like a "Rudderless Ship". I have been trying to secure a prorata Refund check, for the time when my mother passed away to the end of the month, per this operations policy, and have still not received a check. I have been through the usual "The check is in the mail" to Now, having the refund check being returned as "UnPaid" by my bank. The negatives of our experience at this operation out weighs any of the possible small Positives. I have told this operation I will now file suit. The General manager has been of No helps and also seems pre-occupied with Sales as well. Sales that only comes from securing New Patients. New patients that may well have to go through this same kind of lack of communication and Failed Follow through, we have had to endure. They have all the excuses in the world. Just think for yourself, If this is how Arboria handles people, policies, follow through and communications, and they are not to full capacity, then how will they handle more patients and meet safe and caring guidelines. They will also be reported to the State of Illinois as well and the BBB.

Stay as far away from this place as you can. If you truly love your loved one, bypass this place. Always short staffed, medication errors poor rating with the state, formerly the Lighthouse of Columbia Heights. Had to change their name to get a clean slate with state of MN. Too many cases of neglect and death by neglect, registered with state of MN. Hard to find but they are all there. Management constantly changes, nurses leave all the time, can’t keep staff. No real supervision on the weekends and Holidays. Don’t throw your loved one or your money away. This place is despicable! First hand knowledge I had my loved one There and moved them immediately when I really realized what was going on behind the scenes. It’s all smoke and mirrors.

Terrible place to put a loved one , my mom was living at sunrise in Minnetonka and the staff was extremely overworked and understaffed , management never seemed to be around when I needed to talk to a nurse or a supervisor. Wait times are ridiculously high! The girls that work are great and can't blame them for the poor staffing, they did give great care to my mother that I am forever grateful for, but would not recommend this place if your looking for good management of the facility over all

Since day one I have had issues with this facility. I work in this field and I know it takes time to get things in order. I was very willing to work with them to get everything organized and a month later, there are still issues. From the first day, my Mother’s meds were not given correctly and they gave wrong doses of her medications. One day when I went to visit my mom in the afternoon, the staff didn’t administer her insulin yet and I had to give it to her. When I spoke to the nurses about this they told me that corporate had to sign off on her medications. This is a very serious issue that could have killed her. A lot of the times no one answers the call lights either. My mom would have to wait for a few hours to answer it so she could go to the bathroom. Also, she was here for two weeks before they gave her a shower! The other thing that made me mad is I found out that there was one day where my Mother didn’t eat at all and she was left in her room because no one would answer the call light. There have also been a few times where she would have to stay in her room because they ran out of oxygen tanks and she couldn’t leave her room. I am appalled and baffled. The staff here has no compassion and they didn’t apologize when I brought this to their attention.

I was not impressed with this community when I toured it. The community did not have a clean smell to it. I did not like the apartments as they looked shabby. The doors were all open when you walked down the hallway. This community felt more like a hospital and I did not think this environment would work for my loved one.

I had to worst 30 days of my life during my time in this community. I not recommend for anybody for go to this facility. I got bit by fleas, because of the dogs allowed on the property. I was only given one towel that was cut in half. They would cut the towels in half, so they could provide more. My dishes were left for over 24hrs, and my trash was left with dirty diapers. I enjoyed the aids, they did try their hardest. However the head nurse in charge was not accommodating. She would not listen to my concerns, and promised me a lot of things. That she never followed through with. My room was very small. I lived in six community's, and this is worst facility I ever lived in.

Unqualified staff. Inconsistent care. Lack of follow through and accountability.