New Perspective Senior Living

During the time our loved one was there, she was not getting the correct and adequate care she was needing. Her health declined fairly quick and that is why we have to move her.

This place is terrible. My mother had Dementia and lived at Sunrise Golden Valley for a few months. My mother had very typical behaviors of someone suffering from Dementia. When I met with the leasing agent, I was very specific with her behaviors and what she needed in terms of care. He told me there would be no problems and they were "experts" in dealing with her situation. They ultimately called the police on my mom and kicked her out of the facility due to her normal dementia behaviors. Do not put yourself in the same situation. Seek another facility!

My mom was at Sunrise for several months. The leasing agent assured me that Sunrise staff understood Dementia and how to help those with its symptoms. This was not the case. My mom lasted 3 months in which I would get at least 3 calls a week complaining about my mom's very symptomatic behaviors. Ultimately, she was forced to leave. It was a terrible experience for my mom and my family.

At first, we were happy with the care my dad was receiving. The staff seemed super helpful and friendly and my parents were making nice connections. My parents had mentioned things here and there as they settled in which made you question the care they were really receiving. Then one day while visiting I realized just how lazy the staff was. Due to quarantine, we were not able to get into the facility. My parents received a new chair for their small apartment. The old chair then however sat in the middle of their room for OVER 3 weeks!! When visiting I asked to speak to the manager [name removed] since they had asked several people to have it removed. She politely said she didn't know "how to help us". Needless to say, we started our journey to find another facility.

They don't handle residents with complex needs. My husband was in memory care. We received poor service. When we moved in, we called to let them know we were coming. I let them know my husband would be hungry. There was no one there to greet us. No one told us where his room was. It got worse from there. I would not recommend Sunrise to anyone. They just put residents in front of the TV. He was not able to walk around so he crawled around on his hands and knees and they let him.

From the moment we arrived, everything went wrong. For 18 months, we tried to give the staff and management opportunities to step up. From missed medication to safety to inappropriate conversations to lack and misinformation, it was one disappointment to one frustration to the next. Patients with needs are not easy- my loved one isn't-- but this facility has much work to do to make the beauty of their facility match their work.

I would not recommend New Perspective Senior Living if your senior is not able to communicate effectively. The level of unprofessionalism is far below what I would expect from a recently opened facility. When we visited the Open House, we were excited and felt as though, “this is the place to be, we were thrilled!!!” The location was perfect, the facility was beautiful, and the tour was quite impressive. Although the cost was expensive, we felt comfortable and trusted the staff to treat the senior residents with dignity and respect. Each time, since the Open House I have been met with disappointment, heart-break and shock. The lack of care and attention given to the precious, vulnerable residents is overwhelming. Yes, there are workers that are serious about their job and do their best to care for the “sometime resistant” seniors, but the disappointing visits outweigh the good. Each visit has been met with questions: are there cameras in the open areas, is anyone supervising the workers, does anyone supervise the 2nd and 3rd shift workers, were the employees trained in sensitivity/compassion for the elderly and what is the turnover ratio? Upon each visit, I have witnessed something disturbing. During one visit, I witnessed a worker slamming a wheelchair-bound woman’s foot on the foot lever. During that same visit, my family members room smelled like strong urine and a worker was on her phone, not interacting or sitting among the residents. Also, the after hour security needs to be re-examined. I did not have time to voice a complaint as I had another appointment.

Pros: -Nice location -Lunch outings for residents -Well decorated -Private rooms Cons: -WLW accepts residents beyond the “assisted living” level of care while employing uncertified care staff. -Staff ususally only receives 3 days of on the job training prior to being given their own assignment. -Routinely short staffed and as a result the resident care suffers. -Third shift works with just a single aide and nurse rather frequently. -Very high turnover rate-higher than most other facilities.

My parent actually lived here for a few years but once Brookdale took over, it was very clear I needed to move my parent. They are about the money. It is too large a place to give any real personal care. They are all about the money so please be aware of any Brookdale properties.

My mom is a resident now, June 2017. Beautiful place, FINALLY a great chef. The turnover of their loved, seasoned employees is unbelievably sad. I cannot imagine how awful this particular facility is to work for as they have lost (quit not fired) AMAZING employees. Too many to count. Before placing anyone here, ask for proof of employee turnover. Your loved one will bond with caregivers only to find them quitting as soon as they become a constant in your loved one's life.

They promise the moon to get you to sign the dotted line but will fall way short of your expectations. Most of the workers (not all) put on a fake front. I have watched them not walk 10' to make any effort to involve a resident in an activity. It is so sad. During a tornado warning there was one person on to help three floors get to safety which was a total disaster, they had residents going to two different locations and not what they advised the residents to do. The food is all most always cold and not good and you will be lucky if you actually get what the menu says. The sandwiches and salads in the bistro might be 3 days old so be sure to check the date. They cancel the activities and not tell anyone or better yet the activity might be flying a kite...wow. The workers are loud and there is no respect for quiet time and the walls and floor have no insulation. The only thing this place has going for it is the beautiful building. Expect to pay a premium for everything and do not expect good care for your loved ones. If your loved one has allergies don't bother to let them know because I personally witnessed the kitchen say "she should know what she can and can't have." I could go on and on with items that I have personally witnessed...I do not recommend this place.

These people are [Removed]! They overcharge, provide crappy service then, They cheat their employees! They let them work overtime - But their Time-clock is configure not to count the proper amount of hours! Therefore, they cheat their employees, the State of Wisconsin plus the Federal Government (IRS) out of Taxes, Fica, and Social Security taxes! In addition, the building is not up to code, it is a classic case for an OSHA violation! In addition, their employees are not up to proper certification by the State of Wisconsin! Not their fault, But New Perspective fault! It is the case of a bunch of [Removed] [Removed] leading more Stupid [Removed]! Do yourself a favor, save your money, time and more importantly, your loved ones from unnecessary pain & suffering! Stay Far Away from any New Perspective facility, especially the one in Sun Prairie, Wi!

It has been going terrible for my dad here. Everything is not well. They bully people here, the invoice is confusing for the residents. No one helped connect the internet. It is like I moved him into a high school environment. I would not recommend them.

This is a nice looking community but I had some problems while here. I was told they could care for her and it would be no problem. My mom got sick and tried to inform the staff she wasn't well. It ended up to her vomiting in her bed. They did not clean her and the bed, she mentioned they did not ask how she was doing. There was no refund offered after this, I had to get my refund back which they did but this place is for residents who do not need a lot of care.

A senior care facility is only as good as the people who are caring for your loved one. We learned this lesson the hard way. We were first attracted to the Keystone Highland Park facility because it seemed clean, was well appointed and convenient to our home, but now after 1 year of having our loved one there, we understand that we made a big mistake. My mother almost died recently because of a new and untrained residential aide. The turnover in staff and the lack of competent supervision of new staff result in a very dangerous situation for those who need a bit of extra care or who are a bit more frail. We are moving my Mom to another facility and I ask you PLEASE do not consider Keystone. I feel guilty that we did not move my Mom sooner—the mistakes made by staff were endless and inexcusable. If you are someone who will visit your loved one often, then you soon will realize that what I am writing is the TRUTH.

My mother lived here for several months. They have a primitive, paper-based medication management system, without good quality assurance. My mother went without a medication for 6 days, and her doctor and I didn't find out for 5 days. They and their pharmacy made multiple errors on multiple days.

Very negative experience with this place. Would not recommend even if loved one was in good health and did not need any assistance. Do not trust to leave a vulnerable or fragile loved one in the hands of this facility. At first glance it appears very nice and well run, but within a short time noticed terrible urine smell in hallway's and elevators, residents are not kept clean. Most of the aides clearly lacked any sufficient training or common sense. Seemed there was constant turnover in staff. Some of the staff did seem to have their heart in the right place but management was horribly difficult to work with. There was no clear system in place and it was an impossible daily struggle to get the most basic care needs met. The Billing alway's had errors and charges for services that were never done. A lot of empty promises and a very poorly run facility all around.

They were really expensive and kind of pushy, they were very determined my parents go there and they downplayed Sunrise. That wasn't their decision, it was inappropriate and I was reallyunhappy with that. Their place wasn't any better than Sunrise and I don't understand why they could charge so much. They tried to say that they bundled everything together but that's what Sunrise does too, for half the price.

I have a friend who is CNA who went to work there a month ago. It was so short staffed that she often had 30-35 residents hereself in a 'high-care' situation. The residents needs were not met because of this and she didn't know how they could sucessfully manage meds, etc. She quit after two weeks.

My stepfather was a resident here, and they had horrible aides, and kept raising his rates monthly. Very dissappointed.