Manors of the Valley

I would want people to know when looking into Whitehall Manor that we had a horrendous experience. My dad went into the hospital and was released and he went all week without his call bell. If he needed help he was not able to get it. Numerous times we visited him and it was 10 AM he was still in bed no breakfast, was not changed, no getting up. Saturday and Sunday we went every morning so I would have to go to the dining room to get him breakfast and bring it to him because they would not get him up. After a while they noticed I was doing it so then they would get him up before we got there. They did not even know how to give him his medicines. The doctor told the nurses to stop giving him a certain medicine, and they continued to do so. When the pandemic hit and we couldn't visit, we would occasionally face time him or call him so we would tell him to leave his phone by him and they would not do it. We called the administrator and told her my dad was acting different and she brushed us off and acted like she did not care. He ended up being admitted to the hospital for advanced stages of COVID so they were not paying attention like they should have. Afterwords, we were supposed to get money back and we have not been reimbursed. I would never recommend Whitehall manor.

Horribly unsafe and questionable! The owner called and told me if I didn’t pick my mom up immediately she would be placed on the curb. When I Finns her in a common room on the floor, she was half naked, covered in bruises, and her pants were soiled. I requested copies of her records, as per power of attorney they should have let me view them but staff refused. Please do not send your loved ones here!

Unprofessional staff and owner! My mom was placed here and I found her on the floor in a common room soiled, half naked, and covered in bruises. The owner told me if I didn’t take her immediately they would place her on the curb. I proceed POA documentation and they refused to let me review her records! PLEASE DO NOT SEND YOUR LOVED ONES HERE!

It was Terrible. I would not recommend it. Staff was not responsive to our needs for our mother. STAY AWAY!!!!!!

Do NOT even think of placing your elderly loved one into Whitehall Manor..I am trying to remove my 85 year old Mother before they kill her..They almost did kill her when they dumped her into the psych unit at Sacred Heart Hospital after she had only been there for 10 days..They also have a massive racial imbalance with 98% of the residents white and 80% of the employees Black and Hispanic including management..Many employees accuse White Residents and Family of having a violent nature.. This is a completely false narrative..Many are NOT fed properly and one nearly choked to death while eating diner last week..There was NOT one Doctor in the building..The ambulance arrived in time or it would have been a tragic result...DO NOT STOP HERE ...KEEP LOOKING

Saucon Valley Manor We toured this community. The staff was very informative and she did not give us a lot of information on what care is given. The community did not impress us and we felt like they did not want to assist us. We did not get information on the meals or if they offer activities for the residents. Other families might consider getting information for the care of a loved one from this community

ALWAYS short staffed, constant turnover of staff, poor communications, patients often sit in soiled clothing far longer than they should due to lack of staffing. [Removed] which causes accidents, new staff not oriented to patients conditions and/or needs. The list goes on and on. Bed and chair alarms turned off and not turned back on. I would NEVER recommend this facility to anyone.