LCS

Horrible care givers always on their cell phones, no interaction with the residents, no communication with the families. Can't express how disappointed & upset this has made my family. After 2 weeks we are moving our mom to another facility. For the amount of money they charge is sickening.

The food keeps getting worse. I run out of things like milk and bread. Soup comes out cold baked potatoes come out cold scrambled eggs or cold. Discuss with the food and beverage Director and he looks at you like well what do you want me to do about it. It does not do any good to talk to the executive Director because she’s not gonna do anything about it either. They have no intention of doing anything for the diabetic Lots of pasta potatoes Very little vegetables. No dessert for diabetics

Do not trust you loved ones with The Clarendale of Addison. The Clarendale of Addison has deceptive sales practices. Be careful of the misleading and misinformed sales promises from [name removed] who promises services that Memory Care cannot and will not provide. He will not return your calls after you sign a contract. The director [name removed] is arrogant and condescending and thinks she is always right. [name removed] and [name removed] work for the same company, but they do not understand the promises being made. My mother was there for 20 days, and they did not fulfill their duty and required the family to hire a full-time caregiver to live at The Clarendale. After they realized they could not handle the promises [name removed] made, the director of Memory Care gave me a list of services that they expected our caregiver to provide, which included that I bathe my mother, take her to meals, assist her in the bathroom, clean the room, etc. Don’t be fooled by [name removed] they did what they could.

I would tell others that it is a nice place but it is not run very well. You cannot get anything done. If something happens it takes them a month to fix it. They also just do not make any effort to do activities with the residents or get them to participate. He was not able to stay here because the person above him was so loud and he could not sleep. It has not been the best experience for my loved one.

Can’t believe how the rehab center has been treating my grandfather they have left him with a gash on his arm that was so bad the dressing had to be changed three times in a row, they left him in a wheelchair for four hours straight knowing he has sciatica and his legs and feet went numb he was in so much pain he was crying for help and nurses and aids just walked right past him!!!!!!! Don’t let your parents or grandparents come here they make it seem nice but the people are terrible!

I wouldn't put my dog in Balfour. I'm surprised they didn't kill my mother.

A very good friend of many years was extremely happy with this place until she suffered a stroke, was paralyzed and had to move to the assisted living floor. What a disaster! These floors are so thinly staffed that proper care cannot be given. We have had to go outside of The Clare and hire our own care team and still The Clare fights us. This has been a most sad experience. If you do not have someone who can fight for your loved one - they will not help and will wait until they die so they may turn over the room. A very sad experience!

There is a new Director of food and beverage. Since his arrival The quality and portion size of the food has gone down. It seems to be more emphasis put on appearance than quality.

When my husband and I decided to downsize we visited numerous facilites. CCRC's were hard to find in southeast Texas. We felt it was a blessing when we became aware of The Village at Gleannloch Farms. We used most of our savings to "buy in" and were blessed again by avoiding the 2008 downturn of the stock market. Living at VGF is a rewarding experience and a blessing everyday. We are free of the problems of owning and maintaining a home. Even better - we don't have to cook.

My Dad wanted to find a place to stay for the rest of his life. He knew he had some early signs of dementia along with dementia in his family, so he picked Sagewood for their Life Care - apartment to memory care etc. Literally the day he was moved into memory care, they had him sent off to ER and they required we pay for added help if we wanted him to stay despite an agreement. It felt like they were trying to get him removed from day 1 in memory care and ultimately they told us he couldn’t stay. The trauma was so intense that my Dad went from walking 3 miles around the facility with me the day before to being unable to walk within 2 weeks and he was dead 2 months later. I couldn’t be more sick about his experience at Sagewood.

I would tell others to keep looking around.

Just take your loved one home and find adequate help at home if possible. Dad lost over 11 lbs on a 3 week visit and they were quite happy for him to leave, as if they fixed anything. NOT!! They added to his issues and no one, including administrative were willing to help! Director of nursing said dad lost 11 lbs in rehab because he was more active over the 20 days he was there, please he's 91 years old!!! Very unhappy with the "best place" in the area!! We have a very long way to go for good health care for seniors in this country. Only when it becomes something other than "For Profit" will it get better!

I was extremely disappointed with them. On the front end, they were extremely friendly. But when medical issues popped up, they became very unfriendly very quickly. My mother was in the hospital, and on a holiday weekend the director, through somebody else, informed me that my mother could not come back to the community unless she had 24/7 care while in the facility. We ended up doing hospice, and on top of the additional care that hospice was providing, Clarendale still required us to hire 24/7 care during that time. I was very disappointed in how they handled the situation. When my mother passed, they never even sent condolences.

The facility is beautiful but looks can be deceiving. The care was very poor. Extremely short-staffed. Would never recommend.

We had a very frustrating experience with The Watermark at Bellingham. I would not recommend to anyone and tell others who are looking to go elsewhere.

I would tell others that they went without hot water in memory care for at least 3 days. When I talked to the director, he said "no worries they were fixing it tomorrow". They did not have any accommodations for the residents while that was going on. They are very good for independent living, but not good with memory care. I would not recommend based on our experience.

I normally do not write many reviews, but I must write one here. My father was just discharged from this facility - he was in the rehab center post hospitalization - and it was nothing short of a nightmare. The level of care and responsiveness of the staff was horrifying. I honestly don't have it in me to go into deep detail, but do NOT send your loved ones here, unless you're fairly indifferent on whether or not you see them breathing again after. This facility was recommended by the Mayo Clinic - we trusted them, not knowing better. Do not make the same mistake. Oh, and his wallet "mysteriously" went missing there. Do not - please - make the same mistake we did and send your loved one here.

Unfortunately this is not the place for rehab and/or long term care. Staff is rude and totally lacks communication. Beautiful on the outside but ugly on the inside Due to my review this facility has decided that they “cannot offer the care for my loved one”. Once again this just proves how unprofessional & uncaring this place really is

My husband was admitted to skilled care during Covid restrictions. I had not seen him in sometime but was asked to meet him at a doctor's appointment. As an RN and was appalled at his appearance and condition.. His clothes were dirty, his finger nails were 2 inches long caked with dirty, beard not trimmed. He was a very sick man. He was in such bad shape the doctor and NP wanted to report this facility to the State. I asked the nursing staff to trim his nails and was told they don't do nails. If they sent him out in public in that condition I can only imagine what it was like for him staying there. I immediately asked for his discharge. He came home and died 30 hours later. I have been due a refund of $2300 for 8 months and despite, calls, emails and letters no check. Please do NOT subject your loved one to this skilled care facility.

My dad had hip surgery and then when into Clare Oaks rehab. He had no infection when he entered their facility. Within two - three weeks he died. We learned from the ER doctor that he was severely dehydrated when brought in by an ambulance from their rehab center. He had a urinary tract infection which really turned out to be sepsis. He was in renal failure. He died within two/three days. We would speak to my dad on his cell phone daily. He told us he didn’t feel well so we would try to call the nursing staff. We had to ring and ring for at least a half hour before someone answered. Sometimes no one answered. We had to go through their security officer to get them to answer the phone! It was ridiculous. On Super Bowl Sunday we learned that he was in feces for up to eight hours. He pressed the nurse button. One nurse came in and said they would get help. They never returned. Please don’t send your love there unless you can watch them 24/7.