Kauhale Health

We are totally pleased with SummerHouse Byrd Springs. They have gone to every effort to make sure Dad is comfortable and feels at home. Highly recommend them. Great staff.

The Parker gets all 5 stars. Appearance, cleanliness, food and friendliness of staff all outstanding. My family member has not had a single complaint in his time there since admission!

Our tour experience with Vicinia Gardens of Otsego was very positive. The facility was beautiful and staff were friendly. Unfortunately the pricing was just too expensive.

Great place, I like the fact that I am allowed to install a surveillance camera in my father-in-law's room.

I would recommend this community if you have a family member who needs quality memory care. Like every place they don't have enough staff but they try their best. The chef goes the extra mile to cook food that we provide for my loved one that she is able to eat. In the activities room there is tv and usually have movies playing, but my loved one isn't active in the activities as of yet. You do get more for your money with this community. The facility doesn't have a nurse in the facility 24/7 but I wish they did have a nurse in the building 24/7. When anything happens to my loved one, they call immediately and let us know what is going on.

Symphony takes care of my husband for over a year now. I love visiting with him and seeing the smile he has on his face. He gets to play games and go out to eat with [name removed]. I just love everyone there they are my family.

SummerHouse is going through a transition to new ownership but seem to be handling it pretty well. Be sure to stay in touch with the staff to know what's going on with your loved one. The staff have always been very friendly and helpful when I have questions or requests. And the other residents are really friendly as well. I'm glad to have that for my dad, who really needed to be around another people. They go on a variety of different outings - to Walmart once a month, to thrift stores. They went to a play rehearsal at reduced ticket price, and they go out to lunch. On-site at SummerHouse, they have activities like karaoke, bingo, cooking classes, gardening classes, movie nights. I like that they have an enclosed courtyard, so you don't have to worry about people who don't have any business being in the facility coming around and taking advantage of your loved one. They also have a screened in sunroom so you don't get attacked by mosquitos. l also like that they have meetings with the residents once a month to discuss things and get resident input. Some communities have pullcords in the rooms, but I prefer SummerHouse's pendant system, where residents wear a pendant and can therefore call for help anywhere within the facility, and not just in their room. It has been an adjustment for my dad going from living on his own with complete autonomy to now living in assisted living with someone else deciding when it's time to take medications or have meals and things like that, but it has been a positive change overall.

The main reason that we decided on The Parker was because all of the staff members that I met here during the tour were great. The one problem they have is they only have one maintenance man, so very seldom does that stuff get done in a timely manner. But the staff totally makes up for that - they are so sweet to my sister in law. I would definitely recommend the facility to others looking.

I was going to put my loved one here but unfortunately they did not pass the cognitive test. I really liked the facility, it was very nice and I liked the layout. The only downfall was on one side of the building all of the rooms face a brick building, so when you look out the window that is all you see and that's where my loved ones room was going to be.

We expected more activities and the calendar looks good but things frequently don't happen. There is no one on the weekend to run activities so those on the schedule are just suggestions. We expected that Mom would have scheduled showers and that someone would come every morning and night to help with dressing but she is expected to press her call button to request assistance which we have had a hard time getting Mom to do as she doesn't want to "bother" anyone. It's important to have someone visit often because it seems like you can't trust that services will be provided as promised. It took about a month to get the cable TV working and the wifi is still not good 2 months later. Having said that, the staff are very friendly and kind. I think that like many places, they are struggling to get adequate staffing so that might explain the shortcomings.

I had a positive experience with Symphony of Centerville. The staff were kind and caring and did their best. They were often short staffed, as every place is, but they really worked hard to take care of their residents.

If your family member is healthy and can talk and is not sick, its a great place to be. If your family member is sick, I would never put them here. The medical staff didn't return calls, they downplayed my concerns for my loved one. The medical care is bad. I would never put any one there again unless you can have someone there to take care of them. The executive team was great.

So far, my loved one seems to be happy with it. She says the food is good. They seem to be doing a fair amount of activities and keeping her pretty busy. The staff are friendly. Really the only issue is we've had something small go missing out of her room, likely due to another patient. I left a message for the manager but did not hear back from her.

I loved this community the rooms and everything. This was assisted living and my mother wanted to be in independent living. We were just not ready for this step yet, however when the time is right my mother will be going here.

Nice community and nice staff. This would have been our second choice.

We really liked The Parker and enjoyed our tour with them, it went very well. They just wanted our loved one to be a little more independent which was a sticking point for us.

Nice facility. Large studio room.

I was very impressed with this facility. The building is very well maintained and the locked entrance gave me a good feeling about security. The facility was clean, easy to navigate and all staff encountered were friendly. The residents looked happy as well. I hope my loved one chooses this place for his next home.

Hands down my #1 Choice thus far. [Removed] were so welcoming and helpful. They were very detailed with information and well prepared to answer all of my questions. Great first impression of staff and facility. I was so very impressed!

The staff was very friendly and helpful to my mother and me. The building , rooms and the grounds were very clean and well kept.