Kauhale Health

You couldn't get any answers to your questions, There was an issue with my husband's alert device and for 2 months it didn't work. We had a big issue getting ahold of people when we needed help. I would not recommend this community.

I only had my loved one in Symphony for 7 weeks. In that time, they allowed him to fall twice, self propel in a wheel chair to the point where his hands had open sores that got infected and allowed him to kick his laundry basket down the hallway to the point of large open wounds which became infected and required daily wound care. They even returned the laundry basket to me with his blood all over it!!! They refused to let me pack up my husband's belongings (although they insisted I do all the unpacking upon admission) and as a result, many items were not returned and I believe were stolen (eg. Bed linens, towels, wash clothes, shirts, personal pictures, etc) as replacement items were obviously from another patient and highly used. My husband lost weight and strength as they basically put him in a wheel chair all day (as evidenced by hugely swollen legs). The furniture I moved out, in pristine condition when moved in, had dirt and crusty food on it upon removal. The nurses continual blamed my husband for the outcomes, constantly stating "he is noncompliant", despite their claims to be memory care experts. In short, they do not live up to their mission or policies outlined upon admission. I could go on but I think the reasons I would not recommend this facility are clear. I have a lengthy journal of notes and pictures to back up my claims. Happily, he is now home for 7 weeks today, his wounds nearly healed and back to his prior weight and mobility. I now have home care aides daily and can get much more personalized care for the money spent on a facility. Surprisingly, it is easier on me as I do not have to worry so much about his care and the ability to visit him in a limited capacity. I believe Covid-19 has become an excuse for poor care at most places since they are aware that family cannot closely watch their loved ones.

I would want other families to know when looking into The Parker that this review is for the dementia care part. I would not trust them with anyone like I trusted them with my dad. He came home with bed sores after 30 days that he had never had before. They wouldn't give him food or anything to drink. I would highly recommend that no one put their loved one here.

I would not recommend this facility for several reasons. Not enough staff. The majority of the time only two and sometimes one staff member was available for over 70 residents. If they try to pull records to disprove, it is not true. They are not forthcoming regarding their fees. They will say anything to get you in the facility, then they will increase your care fees astronomically without talking to the resident or family. Our fee went from $4,000 a month to over 10,000 a month in 30 days without any prior warning. Most senior adults are on fixed incomes. Food is often hard and difficult for residents to cut and chew. I had a family member fall in their care and they never acknowledged the incident or checked on their well being. Family member used call button for help and it would take staff over 45 minutes to respond. Residents strayed outside the facility and fell. When taking a family member out, we waited over 30 minutes for someone to open the door when returning. The executive staff does not answer calls or return phone calls. My family was very unhappy with the level of care, professionalism and food served.

We are not happy with this community. The staff is not doing what they are requested for the care that is needed. They do have activities that she does enjoy. The staff is not polite and will not listen to my concerns. I suggest other families consider other options before this community at this time

No medical staff. Med techs are not capable of nursing care. Very unprofessional. Spoke with several residents whom smelled of urine.We chose The Woodland at Furman. The staff is licensed Rns and Lpns. Assistants are Cnas.The meals are the very best. Management is always available.

I cannot in good faith recommend Elmcroft of Heritage Woods to anyone. My mother was a resident there from July of 2013 until June of 2014. I had numerous problems with the administrative staff while she was there. In fact in early 2014 the entire administrative and nursing staff was replaced with new staff. I thought this new administration would make a difference but it did not. In June of 2014 my mother fell in the shower (she had many falls at Elmcroft) while the caregiver who was giving her a shower turned her back and my mother slipped. As a result my mother's health deteriorated rapidly and she required skilled care. She is now at the [name removed] here in Mobile and is receiving the care she should have gotten at Elmcroft.