Juniper Communities

I toured here while looking for living options for my wife. Overall, I was not very impressed. It was difficult to get an interview, and when I was able to, the manager controlled everything about our conversation. I really didn’t appreciate the felling of the community either. It wasn’t as comforting as I would have liked, and we ultimately chose a community elsewhere.

My mother was here for a couple of weeks for skilled nursing care after breaking a hip. I found 95% of the staff to be indifferent and somewhat unfriendly. The OT/PT providers were nice, yet not sure if they're just contracted by the facility. The dining area is too small and hard to navigate, especially for folks in a wheelchair. I was told the facility would launder my mother's clothes. After more than a week, I just took them home to clean. The trash was rarely taken out, floors were filthy in her room.

We have selected a two star rating for Juniper Village (Louisville, Colorado) Our experience was disappointing and saddening.The management demonstrated poor judgment, lack of empathy, and poor communication .Our experience's with the nurses and CNA's varied to both extremes. Some of the floor-staff were truly exceptional. Many employee's demonstrated skill, compassion, and a sense of awareness. The management is ill-equipped for the job and depends entirely on their staff. We are entirely committed to the well-being of our ailing family member. We strive for the best quality of life during this decline. Juniper Village is a place to perish, not to thrive. We have relocated and our loved one will be provided the high quality and deserved end-of-life experience.

My mother was in there for a week. She was miserable and crying all the time. My niece said her ankles were swollen [removed]. We took her out of the facility and have a caregiver now. [removed]. They keep sending bills. She was only there for a week and they overcharged us. I would not recommend the Emeritus at Paramus. [removed] I did not have a good experience here.

My Father is not satisfied with this community and will be leaving. Therapies have not met his expectations. Meals ave not been satisfactory. Room rug stained.doorway has tripping hazard.

Depressing, smelled bad, and out of date.

THE STAFF [AIDS] WHO DO 95% OF THE CARING FOR RESIDENTS ALSO INCLUDING [MED AIDS] HAVE BEEN REDUCED IN QUANTITY WHICH REFLECTS POOR SERVICE AND MOST INPORTANT EMERGENSIES PROBLEM..WE RESIDENTS ARE HERE 7 DAYS A WEEK WE EXPECT 7 DAYS A WEEK SERVICE..ON WEEKENDS THE STAFF IS REDUCED FURTHER THAN THE WEEK DAYS WHAT COMPANY GOES INTO THIS BUSNESS WITH 5 DAYS A WEEK MENTALITY THIS PROBLEM IS MORE SEVERE WITH SUDDEN INCREASE IN POPULATION WITHIN THE LAST 3 WEEKS THE INCREASE IN RESIDENTS IS ABOUT 15 AND THEY ARE IN POOR HEALTH NEEDING SPECIAL CARE WHICH THEY CANNOT RECEIVE.. THE STAFF HAS NOT BEEN INCREASED ALSO NOT QUALIFIED TO PROVIDE THE HELP.... ]A FEW BELONG IN A NURSING HOME AND SOME IN MEMORY CARE..I AM GOING TO SEND THIS TO THE CORPORATE OFFICE ALSO...WE ARE HERE 7 DAYS A WEEEK NOT 5 DAYS AS A HONEST BUSINESS MAN I WOULD NOT OPERATE THIS BUSINESS WHICH EMERITUS THINKS DIFFERENTLY..THATS WHY THEY LOST THE CALIF. CASE AND THEY DIDN;T LEARN ...WHEN I CAME HERE 17 MONTHS AGO IT WAS DIFFERENT 5 OF THE TOP MANAGERS HAVE BEEN DISMISSED REPLACED BY.LESSER QUALIFIED PEOPLE THE BOOKKEEPER IS NOW THE DIRECTOR OF THIS SITE .THE MEMORY CARE NURSEIN CHARGE REPLACED BY AAST.SALES PERSON...

We didn't have a great experience here. They didn't like the food here, they have so much chicken it's ridiculous. They didn't get the care that they thought they should be getting.

We looked at this place when we were searching for independent living. There is a large buy-in fee when you move in that will allow you to move on to the assisted living portion when necessary, but assisted living portion looked very bad. The independent living portion looked beautiful, but the assisted living is NOT somewhere I would want my loved ones to live.

This place has gone down hill since new manangment took over about 3 years ago. All they care about is money . It’s a shame because you would really enjoy coming to this place and now it’s makes you sick to your stomach how people really are. The aides are horrible. You always see them sitting around more than working and asking anyone questions nobody has answers . The activities is horrible over in the dementia building . I never see the person working with the elderly and they looked desperately bored and it’s a shame . Not a good place to take your loved one .

My Mother was in Juniper Village from August 2014 to February 23rd 2016. She had dementia and had become some verbal. Some of the help knew how to redirect Mom and others did not. Juniper, needs to have more training for their help when it comes to dementia patients. Some of the help is very caring, others are there just for the paycheck. The week of February15th the children received a letter stating that we need to get our Mother out of Juniper Village in 30 days and find another place for her, and that we would need to provide 24 hour surveillance of Mother while she remained there. The director called both my brother and I while in church (had to leave) that Sunday morning and told us to hurry up and get the 24 hour going. With all our busy lives we did do this request until we hurried to find another place for Mom. Juniper does have a memory care, but the director did not want to put her in that part of the facility. The Director thought it was better to separate my Step Dad and my Mother instead of trying to work with the family to keep them together. It was heartbreaking the night (February 23, 2016) we had to take Mom to another place. My mother ended up falling at the place we chose to take her. She had bleeding in the brain and ended up in the trama care, then with hospice and she passed away on March 26th, 2016. We know that our Mother could have been with us longer , which hurts all of us deeply. I think this was a personal thing against the family with the Director, because we were very hands on with Mom and they do not seem to like it when we would question things. The in house doctor changed her medication without calling the family and then they wondered why Mother had changes. We questioned this and the director would not listen. Took the Doctor's side. Juniper has failed my Mother and the family. We were told from the beginning that our Mother could stay there until her end of life. They do not try to work through problems. They think it is best to get the resident out of the facility. This is why Juniper's ratings are high. They do not fool around with problem residents. They are cast aside. This has been a very sad journey for the family, but we know that Mom is having a wonderful time in heaven. God is blessing you now, Mom!! To the staff at Juniper that cared, Thank you so much!!

Unfortunately, even the current reviews are no better than a year plus ago or worst. Per other reviews this facility still does not provide Correct care. Employee reviews should not be part of Review category. My loved one did not receive the care necessary, only Low quality care and excuses.

If I could give this dump zero stars, I would. I wouldn’t refer my worst enemy to live here. Do you really want your loved one living at a facility that almost got shut down by the department of health? Not to mention, Juniper cares about your money. Once you’re on Medicaid, forget it, they’re kicking you out because you’re no longer beneficial to them. Just look at half of the reviews, most of them are about pie and one is from the executive director herself to boost ratings because even she knows this place is trash. One word of advice- DON’T. I moved my loved one out of there as soon as I saw how terrible this place is. Most other family members feel the same. It was the best decision I’ve ever made.

Mom was admitted to facility with macular degeneration. Upon total loss of her vision, my family met with administrator who stated Juniper at Hamilton hadn’t dealt with a blind client and staff was not trained to assist with basic services for mom. Mom was left to figure out an environment she couldn’t see any longer. I’ve recently learned that mom’s cellphone has been stolen. When administration was notified of the theft, an email was sent to staff seeking information. Did Juniper truly think someone would step up and admit the theft from a 96 year old blind woman? This incident is just one of many serious incidents at this facility. Housekeeping, laundry service, dietary needs and preferences, safety precautions, basic nursing care, and the wellbeing of clients are all substandard. Don’t allow the beautiful building with gorgeous interiors fool you. I’ve seen better maintained animal shelters.

Food is mediocre. Bad or non existent communication between aides and nurse. We moved out. When asked for corporates phone number...I was told no one at Juniper had it....looked it up on internet. Gave them a call. They were very receptive to my complaints and concerns. No hot water for over 30 days. Told to shower in another room...

Unqualified staff Inappropriate care Worst communication with family We are considering moving Mom Would not recommend Juniper Village at all The worst part is all of the issues are easily fixable with qualified proper administration in place

A couple of years ago my mom had to move my Oma (grandma) from Florida up to Monroeville. She was diagnosed with dementia and my mom wanted to find a facility that catered to her needs. One day my mother visited my Oma and observed bruises and swelling on her that she told her she sustained from a fall. When my mother questioned staff regarding this, she was told that they had no record of her falling. So they are charging you thousands.of dollars a month for a secure floor that specializes in dementia but they don’t even realize that a resident has fallen and sustained injuries. When my mother started voicing her concerns about my Oma, [name removed], the administrator, was extremely defensive. Then all of a sudden [name removed] starts to say that my Oma has a specific type of dementia (mind you- not documented by her doctor, just per non-doctor [name removed]) that they are not equipped to deal with and that my Oma is a harm to herself and others and that my mom has 30 days to find her a new place to live.

If you care about your loved one, avoid skilled nursing here. While some individual staff members were great and I think truly cared about my mother, much of the staff in unhappy, overworked and disengaged. This goes back to the management of this facility who's only goal is to provide prison quality care. The things I saw and experienced while my mom was here are frightening. I saw unattended elderly patients left on the floor as they slid out of their wheelchairs. They have what appears to be VERY FEW staff members overnight, leaving patients that require round the clock care neglected. They allowed my quadriplegic mother to fall out of her bed twice, sending her to the hospital for brain scans. It was often unclear who was "in charge". The support from the social worker was nearly nonexistent. My wife filed a complaint with the state. I would urge anyone considering this facility to find another.

When this facility opened as The Landings 4 years ago, it was tauted as one of the best in the area. It was very nice. They provided laundry care, cleaning of the apartments, meals, activities galore. Friendly employees and a wonderful place to reside. Since, Juniper has taken over the facility and it is awful. They now charge to do your laundry, if you want your garbage picked up more than once a week, there is a charge. They have taken away many activities these seniors looked forward to on a daily basis to get them out of their rooms, with other folks and for social enlightenment. The food is below par. Bottom line, they do not care about the residents, it's all about the bottom dollar and charging you more for less. My advice, don't let the pretty place deceive you......underneath the outer shell is a place the seniors in your life do not deserve. Far better places out there that actually care for the residents who live there.

I have a loved one that has been at Juniper for a few weeks. While some of the staff is good, they are GROSSLY understaffed. Pain meds are not brought in a timely manor, it sometimes takes multiple days to get a shower, and the food quality is dreadful! When she has had a shower, staff was a little too aggressive due to her existing back pain issues, it has deterred her from showering. We have had at least 3 discussions with admin about having her food cut into bite size portions, and it still doesn’t happen. I would say at least with our experience, it has been borderline neglect! And with the high cost, I would NOT recommend if your loved one needs a lot of help.