Juniper Communities

My aunt resides in an independent living apartment. She is happy with the community except for the food. The food is sub par at best. The evening meal is served in a Styrofoam take out box! The residents deserve much better than what they are being provided.

[Removed] was great! Very professional and understanding. Unfortunately, I did like the " Memory Care" situation. It was not as well kept or designed as the regular asssisted part of the facility.

My tour of this community was fair. The staff was friendly and nice. They were informative and answered my questions. The community didn't look the best. It looked like someones house, it wasn't very well-kept. Everybody was kind and friendly, but this wasn't the community for my grandmother.

Nice community friendly staff. Room set up could be better for a shared room the closet area is only assessable from one residents side. Something to think about.

We were going to go here, we had things all set to go here. All of a sudden they said they couldn't do her oxygen. They are very nice, but an elderly person shouldn't be expected to change their own tanks, they said only a registered nurse could do it. They were the only place that said that, and they pulled out some kind of documentation saying that, but they were the only place that was that way.

Assisted Living Rates Starting at: $2035 Memory Care Rates Starting at: $3265

Nice facility, a bit of an oder as we walked in the door. Seemed to be some confusion between staff and the RN relating to procedures. Facility a bit run down and the common area not very inviting. Residents seemed a bit sad.

Mother has now been in Lincoln Heights for about 5 months. Before I moved her in there I gave the director Boyd moms Long Term Care Policy (a copy) . They were checking on it and what they paid IF she went into the asst. living part, after rehab. Well she went int Asst. Living around mid Dec. close to the end and we were told many times not to worry moms LTC would pay up tp 125.00 a day and that it what it costs. Well we ended up moving her into a room that was 1000.00 a month cheaper. They rushed us in there said her deposit or the 1000.00 community fee would hold it then all of a sudden we had to rush her in there. I think it was because xmas was soon and they didnt want to mess with it. So we got her in there and for the last 2 months we keep getting these threating letters (past due) from L.H. and 150.00 late fee they had not gotten their money. Last bill $10,4??.??. Come to find out someone had misplaced her file or her policy and they L.H. never followed thru because they couldnt find the paper work when all along in person they told us they were working on it!! They asked me if mom could pay the bill and LTC would pay her back . Well as far as Im concerned they made the mistake what ever they will amit to and it is not my mother fault and no she wont pay them because then she has to go thru all sorts of stuff to get it back. My sugestion is L.H. can pay the bill and mother's LTC can pay them back. They must be doing something right now because all these forms are coming now from mom's Long Term Care. I think you all should know this also Boyd is no longer there. I was always told at work and I think it is perfect for this. Your company is only as strong as it's weakest link. Also moms not to happy with the food. The desserts are Great but the main meals most the time I would not even eat. But I do understand everyone gets used to the way they cook and you cant please everyone.

Assisted living residents outnumber independent residents. We want the reverse.

My Mom and I toured Woodriver Village and found Pam to be a great person with lots of knowledge. The swimming pool and work out facilities were not nearly as nice as Pennswood Village, the community that my Mom has picked. However the balconies at Woodriver were much nicer with their jalousie windows. The food was not as good as at Twining Village and Pennswood. There are more grounds to use at Pennswood, ie trails to walk, trees to see.

Very pricey. The residents seem active and lively-a good match for her.

nice. will return at some time

Staff friendly, very informative.

Alzheimer's Care with long term care, shouldn't need to supplement too much a month till care needs increase. Semi-Private with long term care, shouldn't need to supplement too much a month till care needs increase.

Beautiful facility. Residents appear to be higher-functioning; almost overwhelming amount of activities - probably beyond my mom's abilities. Expensive.

My husband visited it and said that it was nice

Liked this one.

The director was very helpful. Location not good.

Facility is like upscale hotel

Update: 8 years ago, mother began in assisted living with a live-in aide I paid extra for. It was approximately $10,000 a month for the monthly payment + the live-in aide. After 5 years, as she began to decline, I moved her to memory care & I appreciated the sincere care from the nursing staff. I'd actually previously posted how dedicated I found personnel & for the most part that still stands. 2 of the 3 directors deferred to my POA financial & medical position & followed without argument what my mother had in her advance directive. They always responded to any issue & were conscientious & respectful. The newest director who began 2019, ignored my questions, scoffed at me & told me I had no say at all regarding my mother's healthcare. His disrespectful & arrogant attitude unnerved me thinking he intended to challenge my mother's rights & mine as her advocate. Sadly, I chose to move her to another facility who provides the same services for $1,500 a month less! So it seems this new director inadvertently, did us a favor b/c I would never have moved her if he hadn't made it clear he wasn't going to follow protocol to at least be sensitive & empathetic to the needs of families & the difficult & stressful situation of caring for a loved one. I'd written to Juniper's President/CEO about my concerns. It was the 1st time in 8 years I felt I needed to do so. There was no response which gave credence that families & their loved ones don't matter to the power who is suppose to be in control. It appears they are only motivated by $$. A sad commentary after all this time. The President/CEO & supervisors need to reevaluate their consideration of what they're in business for, the care of Seniors & family members. Unfortunately, this is NOT an asset to Juniper Village.