Harmony Senior Services

High staff turnover. They forgot to order my mom's prescription drugs which she ran out of and had to be without for 3 days. Alarm bells in the apartments do not work well or staff ignores them. My mom fell in the bathroom during the night and no one responded to the call bell. She laid on the floor for 3 hours until she could get herself over to the phone and dialed 911. Rescue squad come up to her room and helped her back into bed. When I questioned staff about it the next day staff was never even aware the rescue squad had been there! (Poor security) They denied it ever happened! I obtained a copy of the rescue squad's report to show them. Never even got so much as an apology. They cut back on the frequency of doing laundry and bathing from what was originally promised because they can't seem to hold onto their staff. Poor management. Be forewarned: If your loved one requires hospice care and does not live on the first floor, hospice will not be allowed in to see them. Staff says having hospice patients on upper floors is in violation of the fire code. In my mother's final dying days, I had to run around looking for an assisted living facility that would allow her to have hospice services and move her. It was a nightmare.

Poor management, does not value staff. Takes cnas 10+ minutes or longer to respond to residents rooms. Short staffed constantly. Unable to find help when you need it. Staff does the absolute minimum. Rooms are not cleaned properly.

My mother has lived at Harmony for 6 years, and we have never complained until now. The latest executive director will get rid of staff or families who dare to complain about her non-compliance with DHEC regulations. I have to clean the outside of my Mother's toilet. Staff is instructed to not talk to families even with positive messages. Staff is discouraged from going the extra mile for residents. I have always conducted myself in a professional manner but yet today I was trespassed from seeing my own mother with no explanation from Harmony or the police. Good luck in finding out what is included in each level of care and how much you are charged. If you care about your family member do not take them to Harmony.

I think it's a nice place if the person doesn't need much personal care. They charged for more for personal care and I don't think they had enough people to provide it. One month was too much so we left to a real nursing home and it's much better.

my [price removed] to buy into that community and the lies I left and lost my [price removed] they trick me into buying into the community full of lies. I wish you'll hadn't of recommended this rental company and the association with them. After 30 days the won't give money refund and they make it to that point then pull the rug. I could have taken to landlord tenants court and win but my health is more important right now and fighting right now my kill me so I had to leave it was deteriorating my health. Not a handicapped friendly place.

I would NOT recommend. Paid a lot of money for services that we didn't get and they didn't care. Aides weren't trained and food was horrible.

They said all the right things but after seeing the issues in both handbook and lease agreement I had no faith that they would be able to adjust their policies to take care of my issues and reasons that were the most important needs for me I backed out. Costly error on my part. Now 6 months later got $[fee removed] statement with a highlighted sentence that not paid in 5 days I will get charged another $[fee removed]. Seven calls to business office over 6 days have not been answered. Called corporate yesterday to corporate office yesterday also unanswered. I’m completely out of any ideas on how to resolve this as I don’t believe I owe them anything or that any one’s calls are not being responded to. This an unacceptable way of doing business. It looks pretty. They say all the right things but be very very careful.

My mother needed care and we were charged for the highest level of care. In general communication of needs and care instructions was terrible. Some individuals were clearly more capable and compassionate than others. But generally I found my mother was left alone and not given even a minimal amount of care and attention. My mother was only there for two months and I consider my choice a huge mistake. When she died I was actively seeking a personal nurse and trying to make arrangements to bring her home. I was also spending much of my time there because I had no confidence in all but a few of the staff.

The administrative staff has terrible communication with residents. The food is awful, the cleanliness is mediocre at best, takes forever to get a repair taken care of. Definitely not worth what the residents pay!

If I could give them all zero... I would. Do not trust [name removed]. They forced us to pay for 24 hour care for my father in law because he had diarrhea and they were afraid he was going to fall. We paid around $[removed] extra to caregivers for 4-5 weeks before we could get him the hell out of there. Would not recommended to people if they don't want to have to move somewhere else sooner or later.

The center has extremely high leadership turnover. A staff member told me that they had at least 8 Executive Directors in the last 4 years. You never see leadership unless you go to "Family Night" then you can see them for about an hour...going to each table. I hear cursing from staff a lot when I am visiting my Dad.  Also, staff do not wash hands and look sloppy...not professional. I have to beg them to shave my Dad and clean his fingernails.  The Activity Department is a joke.  The activities are for babies not adults.  I never get a return call when I leave a message.  I am thinking about moving my Dad.  It is poorly run.

Harmony at West Shore was a terrible experience for my mother. I moved her out after 9 months. Friendliness- depended on who I interacted with. Harmony should be shut down completely.

They need to hire more staff. I don't have many good things to say.

Mom never went into the facility, and I'm still fighting them over a year later to get my money back as per their contract. I only dealt with the faculty as my mother took a severe downturn two days after I took possession of the room at Harmony and mom was not able to leave her other facility. They were friendly enough until I canceled things and then the nurse on hand said that I will not get that money back. It was almost $[fee removed] I gave them.

Often times they would sit her in her wheelchair in the dining room at meal time and just let her sit there even though she needed help with picking things up. Then they would take her back to her room with no food. One time a worker was throwing away flowers in her room that had died. She dropped some of the dead flowers on the floor and spilled some of the water. It was still there two weeks later when I was able to go back and visit. It had been left there and walked on for two weeks.

Where to begin!!! First move in day AC was broke and we were delayed to move in. Then, a few months had heavy rain and we had leaks. BAD LEAKS in the bathroom and kitchen ceiling. Needed at least 6 oversized beach towels to soak up all the water. Also, had to worry about slipping and falling. Elevators are always broke. Fire alarms always go off for no reason. Then, last summer more leaks. This time entire bathroom ceiling had to be cut out and mold issues had to be taken care of. This took MONTHS of me riding managements ASS to get something done. The problem is you start to talk to one director and they take the info. And now they quit. So you tell the water and mold story all over again and again and again!!! They have had at least 10-13 directors in 1.5 years. Now we have an AC problem since the beginning of last summer and STILL HAS NOT BEEN FIXED! We were told all last year they are waiting on parts. They keep increasing the rent and the apartments suck with problems.

My mother was at Harmony for 17 months. As her dementia got worse they began documenting it as “bad behavior issues” and eventually kicked her out. They considered her crying to be a behavior issue. In the end they were cold and uncaring and very unprofessional. Their staff are not equipped or trained to handle memory care/dementia, especially [name removed]. I witnessed her be mean and unprofessional wirh residents in their facility. And, when I brought it to their attention they did nothing. If your loved one needs any assistance/support I would highly recommend you look elsewhere.

They were horrible. The facility is new and so very clean, but due to the issues with his meds sent him to hospital on a couple of occasions. I would not recommend them to anyone. When I visited I found medicine that should have been filled 30 days prior, a blood pressure pill on the floor. We paid for them to handle meds and they did it poorly could have killed him.

The staff is lazy and rude. There is no plan for orienting new residents. Our father was ignored and allowed to wander all over the building half clothed. Eventually, he escaped and we found him hours later on a golf course. There was no real apology and most of the staff could not have possibly cared less. We moved our father out that day, and by that point most of his belongings had been lost. He was only there one week. I cannot recommend against this facility enough. Please do not ever place anyone there again. We heard many more stories after he moved to a different facility and other residents continued to do so after he moved.

Turn over of Management and staff is a huge problem. I can't understand why they can't keep people. My Mother has gotten to the point she doesn't ever leave her room. Why are your employees leaving you? These are well paid employees that have no answers and blame everything on" corporate " someone has to take ownership and have a skip level meeting, get some answers. Hopefully this gets bubbled up to the higher ups.