Harmony Senior Services

When placing my loved one here, we were "sold" on the low staff turnover commented on by the sales rep - that person left and sadly many more aides and coordinators have come and gone, leaving this facility VERY short staffed where it matters most - care of residents! Because of this my loved one is not receiving the quality of care promised or needed.

What stuck out to us about Harmony at Chantilly was the amount of activities they offer, the price for what you get, and the atmosphere is modern and the facility is well kept. The apartment sizes are perfect for her needs. The residents here are all pretty young at heart and in their minds so it has been easy for her to integrate into the community and socialize with others. I would definitely recommend.

The executive director is a wonderful person. She really cares about the residents and she is professional. There are some exceptional staff and some we do not care for who are mediocre. I would like to see more activities provided for the residents. The dining hall food is very good, but when you get over to the memory care portion of the facility, they could definitely improve on the variety and quality of the meals provided there.

The community is nice and clean and they offer a lot of great facilities there. Our loved one enjoys the food there are no complaints there. She is getting the medication she needs and they are responsive here. We do know they are understaffed and we understand that but at times their communication to the families is slower then what we would like.

I would recommend they pay more attention to their residents to ensure their safety. It seems that there were only 5 residents during the time my loved one was there. The community was beautiful. My loved one did fall a few times during their stay. Some of the staff were great at making sure my loved one was safe, and clean. There were other staff that didn't seem to care as much about the residents. The food was always late for the residents in memory care. The community has a lot of potential as they are working out their growing pains.

The care is awful. The care staff is very inattentive. They don't follow through on requests, and they are very disrespectful to the residents. I would not recommend it.

I would recommend you not take your loved one here. The staff are rude, not qualified to care for the residents and are rough. They even put my loved one's health in jeopardy on occasions. After making them aware of a situation of care needs of my loved one they continued to not respect the care wishes of the family and my loved one's doctor.

The facility is beautiful, well maintained and up to date. It is also not to big and not to small, and its centrally located. We thought the onboarding process and even the exit process was very accommodating. They are understaffed so at times the care services and basic needs weren't responded to in a timely manner

This community was okay not too bad but there was just another community that we liked more. We felt a little rushed with making a decision.

Our family had an in person tour and we did not choose them because the residents there seemed to be non verbal and our loved one is still very social even with her memory loss.

The place is very nice and the people are nice, and what struck us in the beginning is on our tour everyone was so friendly and interactive with one another. The residents would come us to us and introduce themselves and really made us feel welcomed. The dining area is very open, bright and airy. With our loved ones health we are still working the care services kinks and getting their medication down on a regular basis, but so far everything is good.

The community overall, staff, the location and sizes of the apartments are great. The only negatives come from a staffing issue, and as a result the apartments aren't getting cleaned as often as they should and the food is not very good so my loved ones haven't been eating the food. Some of the services are not not able to be used and that is a big down fall. The communication has been good, they are doing the best they can with what they have.

Our loved one is still adjusting but she does think the meals and dining service is very good. The issues see is having is with the staff and even some people at the front desk. She was unaware that there was a curfew and ended up getting locked out of the community after from home from a later dinner. She has asked many times for a list that has the rules listed out and things that are even off limits and not off limits and still has not received that. She also has asked for a small list of some of the staff members numbers - front desk - management office - as a just in case and still has not received that list. So there is just some lack of communication and organization withing the management team. However it is a beauty facility.

I toured The Harmony Collection and it was nice but it was not going to be the right fit for my dad. After they found out I chose another place they wanted nothing to do with me.

They've dealt with a lot of shifting positions. It's never the same director, there are lots of empty positions, and staff is always shifting. So it's been hard to get good communication. It's hard to get ahold of the person you need to get ahold of, and it's hard to get things done. There were some clenaing and care issues at first due to hiring issues, but it's been good lately. They don't really do many activities. They just take them outside to sit in the sun. They do have an activities director, but they don't seem to do a whole lot with the residents.

DIRECTOR was amazing/honest! Center did not feel clean, maybe too large of a facility for us.

The food has a nice variety, it is good not great some meals are better then others but it is perfectly acceptable. We are having a lot of problems with the lack of support and response from the front office. There has also been a huge turnover rate, the chef is leaving, the executive director is leaving, some employees in the upper management is leaving as well as some of the floor staff. They do have a great nurse there who is extremely responsive, but she cannot do everything by herself.

The staff and the administration are very friendly. But they are short-staffed. So you're going to have some wait time before people can respond to you. I'm not sure that they had a schedule that was well enough defined for us, as far as the days our loved one would get bathed, or laundry would be done, etc. It was kind of hit or miss, and we had to ask about those things. So I would say just go in with realistic expectations, because I feel that was part of our problem. Know that your loved one is attended to but not watched 24 hours a day. And looking back, my loved one probably should have been put in memory care right from the start. But the staff are very nice and competent. Our loved one had a couple of falls, but they always notified us right away, and she actually had fewer falls there than she was having before at home. We liked that we had open access to her at Harmony. As long as our temperature was good and we had no Covid symptoms, we could see her whenever we liked without having to schedule an appointment ahead of time. Our loved one thought the food was pretty good, and she loved the breakfasts. Overall it was a lovely, open community, and she seemed to be happy there.

The Harmony Collection facility itself is very lovely, I am very pleased with my apartment and whole whole building actually. Everything here is top notch, the community is well taken care of, I have no problems at all. The staff is wonderful and the residents are very friendly. It is easy to get along with people here and easy to make friends. The community is having some staffing issues though, but they are definitely trying their best to rectify the situation. We now have new leadership starting in the kitchen very soon, and we have a new activities director who is starting to have daily exercise classes.