Generations Management Group

The care was exceptionally good. The administrator was very attentive to the patients and staff. I was very favorably impressed. The facility was always clean and well furnished. The staff was caring and attentive. I have one complaint. The AC unit was not working properly. Some rooms were always too cold while others were too hot. I was very satisfied with the care my mother received. I would recommend Colonial Gardens to anyone looking for a care facility.

(Updated from original May 2014 review.) My mother was diagnosed with Alzheimer's Disease 12 years ago. When the memory care facility near her [location removed] home told our family in 2014 they could no longer care for her, we decided a big move to be near me in San Antonio was the best thing. Through A Place for Mom, I found Colonial Gardens and grateful they had a place for mom! We've never regretted it. They're dedicated to dementia-related residents and the facility design is conducive to that: the two secure buildings with up to 16 and 20 private rooms and homey dining and living rooms. Both have huge, peaceful fenced backyards. CG is older than many facilities in town, but generally well cared for. However, the caregivers make the difference at CG. Despite some turnover of some staff and directors over the past 6 years, our favorites remain constant and genuinely caring. Current Executive Director [name removed] and her team are great)We can never thank them enough for their dedication to be mom's loving extended family. Remarkably, she's been at CG for almost 6 years with little illness except the continuing decline from the Disease, which is a testament to the great care she receives there. As I write this review, we're in the midst of The Pandemic and they're selfless in protecting our loved ones.

There was a lot of turnover in keeping good employees! Really liked the help from some no longer there. Took 2 weeks to get medication that I had brought with me and never saw my medication again! Excuse, always need to get Doctor's approval. How would I have already had medication with out Doctors prescriptions??? Never received a key for my apartment!! I could not understand when I was promised and never received!

Gemstone us not a bad home. They are in a period where there is a lot of change in staff. The people are very nice. I am hopeful that when things settle this will be a good home. There is also a good support group of the residents over ones.

Owner is often on premises-staff is always receptive to my concerns and will stop what grey are doing to assist if needed. Very quiet place, clean and smells good. Staff often go door to door to remind residents of meal times, exercise, etc. They are pretty easy going, and we have not had any issues/difficulties with them. We are very pleased with our choice-we looked at 5 or 6 facilities but this was the stand out for us.

Staff there generally nice and helpful but there are usually only a few that make the difference as in this business there is a lot of turnover in staff. It is a very good value for the money.

We were only here for about a month. It was a great facility. The people were all very friendly and accommodating. They were one of the more reasonably priced places for what you got. In our case it did get confusing as to how much dementia she really had in order to be in the assisted living vs memory care, that was the only reason I gave it a 4 overall. They assessed her as assisted living but once we moved in they wanted to move her over to memory care. I would recommend The Gardens of Castle Hills to others.

The staff members are very helpful and they are more the willing to do whatever to help our loved one, they have been very accommodating to make our loved one feel comfortable. We have heard that the meals and dining service is decent and for what we are receiving we feel the value is worth it. Based on our experience we would recommend this community to other families.

They are nice and friendly to visit with, but there are no activities and it seems like that would be a nice thing to add on. And the food needs some improvement, they could offer more of a variety. My loved one kind of gets the same thing everyday. The communication between New Hope is a little bit hard because the people they had don't speak English very well, and one of them doesn't understand English at all. Recently, as in a couple days ago, they've hired someone who does understand and speak English. Management and administration could check the rooms and patients more often. Right now there are about seven residents I believe with no transportation available. When I visit, I just go and sign in and they will take my temperature. After that, you then visit with your loved one in their individual room. One nice thing is, they did provide furniture and TV for the room. My loved one's room was a bit small, but it has a couple windows, and a closet. The restroom is across the hall, it's close. I would not recommend New Hope to others because of the language barrier between the staff and our family, the food, and the management & administration.

finding the perfect place for my dad was very important and when I left Colonial Gardens, I knew this is where he needs to be. staff guided us on the tour with smiles and happiness. I got to see how staff engaged with the residents and it was a great feeling. community is clean, smells good, and very home like/feeling. I would recommend Colonial Gardens over and over.

This is a memory care community and I would recommend this community for someone in need. They have some activities for the residents like physical therapy and occupational therapy and this is the activities currently for my loved one and someone comes in to do these services.

Finding the perfect place for my dad was very important and when I left Colonial Gardens I knew this is where he needs to be. Staff greeted me on the tour with smiles and happiness. I got to see how staff engaged with the residents and it was a great feeling. Community is clean, smells good, and very home like feeling. I would recommend Colonial Gardens over and over.

Very clean and smells good. Friendly works, liked that it had a home like feeling. Reasonable pricing also. Location was peaceful too.

The staff is very friendly and have been doing the best possible job during Covid times. I would recommend this community to others.

Its a nice facility and worth looking into. The rooms are nice and everyone has their own bathroom. The food looked good and they had a good variety. I would definatly recommend this community to others

The care our loved one receives is great, she gets all of her meds, she gets her baths and hair done and her laundry done. We haven't been able to visit this community since March, but there is about four or five care takers that we absolutely love, they have taken amazing care of our loved one, they are just outstanding. The value is fine, its moderately priced. The personal care assistance's are great, however the house keeping is just okay, we have had to go there a couple times and clean our loved ones room because it was dirty and sometimes her clothes get mixed up with the other residents. The activities director is wonderful and they had a lot of activities for the residents to participate in before COVID. Since COVID the communication between the nursing home and the families is not that great. We are having to call and find out things, so it is greatly lacking. That is the only problem we have had with this community. The quality and variety of the food is not that good, it could use some improvements. They serve everyone the same thing regardless of their dietary restrictions and they get a lot of sweets. Every month we get medical bills that we get from her insurance that does not specify what the chargers are for. Especially since our loved one does not go to a doctors office, she uses the on sight doctor at the community.

I appreciate the staff’s knowledge of each of their residents. They do pay attention to what works and doesn’t work. If something in particular is requested, they’re open for the discussion. I think the administration and admissions has a depth of experience to know the level of care. I don’t believe [name removed]is a social worker, but she listens and gives great recommendations for support. She is very attentive to families.

Very impressive facility. The marketing rep did not know what I meant by “programming” until I explained it. However, it appears it is available. Pricing was competitive and the care appears to be excellent.

Exceptional staff that work well with home health and hospice staff.

I have come here for 2 weeks to care for my resident and the people have been very helpful. My resident is always clean and dry and his room is clean. They are quick to help me if needed.