Frontida Management Group

Let me start with the poor quality of food - hot dogs or soup for supper is not nutritious -especially if a low sodium diet is required. Now residents, if they prefer not to eat soup or hot dogs, are required to provide their own eggs as dinner is a reality. Often times there is no butter or bread. These items are especially missed as breakfast items. Bologna sandwiches as a meal? For the thousands of dollars they charge monthly, one would think the food would be plentiful, healthy and nutritious, sadly, no. Fresh fruit and vegetables are a scarce commodity. Staff is overworked which results in very high turnover. Residents with limited mobility often wait over an hour after calling for bathroom assistance. Temporary help is often used and many are untrained. I am not a disgruntled employee. I have a family friend who regrettably, resided here.

This place is so understaffed, poor food, it’s incredible that they are not shut down. Patients can wait as much as two hours for someone to come help them use the restroom. Waiting 45 minutes is pretty average. Often times, my mother would miss breakfast because no one would come get her ready in time for breakfast. Pitiful. The food - stir fry that has hot dogs in it as the protein?! True. Canned watery soup for supper is common in the winter. High turnover of staff and their is not enough staff to care for the people living there. There are very limited activities for residents and few entertainment activities. It’s a sad place to spend the end of your life.

Tender reflection could be a lot better but all they seem to be concerned about is money ; I see the owners responding but the responses are so fake it's not even funny. As for having someone as the front desk at all times, not true - their deforest location had no one at the front desk for months, they've also been open since August 2017 and have went through 3 administrators and nearly all the staff they began with, they gathered more residents than staff and were short staffed but refused to consider themselves short staffed and accused staff of just not being able to handle it instead - I've talked to [name removed] multiple times and out of the few times he was drunk.

The worst Assisted Living Facility . Under staffed, Administration lies to staff & Families. Caregivers try but not enough to go around.

They use their residents as a prop in their marketing, making it seem like its a great place with activities when the residents are getting sub par care. The quality of the facility (or lack there of) is a Great Concern of ours.

One of the worst places that I have ever seen. Dirty, the help is a big turnover because they are so short of staff. The staff is not the fault it is the management. that is bad.

My grandmother was here and I wouldn't allow them to care for my dog. Huge staff turn over, they do not follow family requests for dressing their residents appropriately (warm clothes for cold weather, undergarments, etcetera), they would not even cut my grandmothers food for her so she could eat! The bathrooms are filthy (feces on toilet seats and floors ), the workers do not respond to alarms in a timely manner (average wait is 15 minutes--what if the resident fell?!!!), soiled bandages and adult diapers are left out to breed bacteria--her room frequently smelled so bad I would gag upon entering. There were valuable items (purse, jewelry , keepsakes) [removed] from her room on multiple occasions. I would NEVER recommend this facility or any of the others owned by this organization. Please do not put your loved ones here--you will only be filled with regret.

A close relative of mine was a resident at Willowgreen in Caledonia, WI. In general, the Willowgreen facility is clean, it does not smell, and has an unfriendly staff. Appearances are important and Willowgreen ensures the first impressions are good. If you are at Willowgreen for a 30 minute visit or tour, you will miss much that is going on. The facility has three care givers on the first two shifts and two caregivers on one shift. One would expect that with three caregivers the residents would be given good care and have daily activities. This is not the case. One caregiver is devoted to meal preparation and cleanup. One caregiver is doing laundry, cleaning rooms or bathing residents. This leaves one caregiver to attend to over 20 residents in an expensive facility. Except for the caregiver on meal preparation duty, the other two caregivers assist in serving or feeding the residents at mealtimes. Since we live out of town our visits to my relative were three to four hours. We arrived just before the noon meal and ate in the dining room with the other residents either at my relative’s table or on nearby sofa. The dining room and living room were a combined open area. The meals served were not appetizing. One meal was Swedish meatballs with noodles and mashed potatoes. A resident at my relative’s table told us that the menu for that meal was prepared by a dietician. No vegetable or salad was served. On another occasion we asked a caregiver if the residents ever get a salad. The caregiver replied “sometimes”. An issue arose where the residents were not getting enough liquids. Instead of ensuring the residents had water throughout the day, the Willowgreen solution was to give the residents 12 oz. glass of ice water, in addition to juice and coffee served during lunch. Our observation, on three separate visits, was that the residents would take a few sips of water and then ignore it. So much for proper hydration. During one Sunday visit I was sitting in the living room/dining area. Another visitor brought her mother into the area and began playing the piano for her mother. This was midafternoon, and the scheduled activity was not taking place. Shortly after she began playing four other residents came into the area to listen, talk and share memories. The managers at the time of my relative’s stay at Willowgreen interacted with residents as little as possible. They would stay in their office with the door closed sending the message that they did not want to talk to the residents. They would appear at the noon meal to obverse the staff serving the meal but did not pitch in to help, so that the residents received a hot meal and not a lukewarm meal. In general, none of these facilities are good. If you can keep your loved one in their home by all means do so. No resident appeared happy at Willowgreen. Be sure to read the notices when you visit these facilities, especially their violations.