Frontida Management Group

The caregivers are very nice and helpful. The place could use housekkeping services. The rooms are not cleaned very often. Eveining meals could be better. Overall, it is a nice facility.

I took care of my wife for 10 years. I don't think I could ever find a place that would totally satisfy me. I don't know if that's possible. The staff at Frontida is very good very friendly always happy the one place I wish they could improve as I wish they could spend more time one on one with my wife, which I know probably isn't possible because they have several people there so I don't know if anybody would ever find a place that totally satisfies you.

This facility is questionable. The turnover in help is the biggest problem. On a daily basis, cell phones are in constant use by employees rather than trying to engage residents in some type of stimulation. Activity calendar there pretty much for show. Residents are set in front of television for hours with zero interaction. Some will join in if an activity is planned, however, if only one or two seem interested, the activity does not happen. Tremendous amount of responsibility is expected of employees due to budget cuts. They are responsible for cleaning, cooking, care giving, recreation, and the general housekeeping of the facility. I must say the girls who administer care, are very patient and sweet, however, It does not go unnoticed how frustrated they get when so much has to be done with 2-3 employees per shift. It is sad when the physician that the facility offers, comments on Staffing problems.

When we toured this community I felt that it was too small for what would have been needed especially for my dad. However, I did not like the setup as to how the residents lived it was like college dorm style living more than one resident would share a bathroom and living space. The community was geared more towards residents with dementia and Alzheimers and not assisted living and that is what we needed for my dad. It's a relativity new community so everything appeared clean and nice.

I was impressed with the initial tour. cleanliness was superb! Not sure about food or staff. Only inquired. But not fond of the bait n switch technique. Make sure you’re aware of any hidden costs. My loved one was quoted one price but was raised to another tier without even seeing my loved one walk. I don’t know what the criteria was to be placed on specific tiers and was never told why. I feel like someone in sales makes the tier determination to get more money. Shady tactics in my opinion.

I would tell a friend, don't go there. My loved one should have compression socks on, and never has them. My loved one has fallen several times and they don't take it as serious as they should.

I am not happy with this community and the way that the staff treat my brother. The staff lie about what they are doing for my brother when I talk to him everyday. The CNA"S are suppose to walk my brother and they do not. The nurses do not order is medication in a proper time so sometimes he has to go with out it. The administration does not ever get a hold of me or answer any calls. However, the community is clean and neat all the time.

. I was not happy with the community. I felt like they would not answer my questions.This community is nice and clean. They offered activities. I was not able to see if they had the good menu. I would suggest other families fo and take a tour to see if this community is what they are looking for.

The food at Adelaide House is horrible. My mother seems to be happy there, but they don't have a lot to look forward to other than eating. She is not starving, but she has to have her own food brought to her because the food there is so bad. They are serving luncheon meats at dinner, and hot dogs, and such. One time it was just a bowl of noodles with nothing over it. She does not want fancy food, but she does want decent food and they are not serving it.

I find that the Adelaide house has issues with both the food and with cleaning. I believe that they don't have enough staff to clean adequately, and they definitely don't have a cook or nutritionist planning and cooking the meals. The meal at supper-time is often very bad and very limited.

If you love the person you are trying to find care for, look elsewhere. Our experience was filled with screwups and incompetence. The building was left unattended. Medication was left on a table with no effort made to make sure it was taken. No one made sure she was drinking any fluids. This was in the memory care unit for people with mental difficulties. To add insult to injury when mom passed early in the month they refused to return any of the $[removed] rent, because they have expenses! All these people ever cared about was the money. My advice look elsewhere

The facility lies and lies about things they’re going to change. You can call the facility a million times and no one answers or returns phone calls. They run with two caregivers on a shift. And the residents get minimal care. And the staff turnover is extremely high. No stability in staffing at all. And the staff they bring on do not care for the residents. There is only two staff members who seem to love what they do. One is on morning shift and her name is [name removed]. She’s always working hard and going above and beyond. She’s very patient and great with the residents and family. [name removed]is also very sweet and always lends a hand.The others sit on their phones and do nothing. If these ladies aren’t working you’re scared for your loved one. The food is terrible and they are never serving what’s on the menu. Residents don’t have the option for an alternative meal. Night crew will put the residents to bed at 5pm and when told that’s too early for a resident they say they are short staffed.

The facility lies about what they offer and gives broken promises daily. There is never enough staff and the turnover is terrible. Residents wear other residents laundry and the only thing the facility says is it’s dementia care. The food is terrible and residents do not have the option to choose another meal or alternative. And the menu is never the same as what they are serving. The residents have the same food. Salad or something thrown together. They have staff that do not care about the residents. Night staff puts residents to bed at 5PM and they say it’s because they are short staffed. The staff also mentioned there’s only one key and the med tech has it. No stability in staffing at all. Company only has two workers that care. One of the morning shift caregivers and she goes above and beyond. She’s very patient and always working hard. Her name is [name removed] is also a great caregiver. That is pretty much the only good thing the facility has going.

This facility offers many broken promises. It amazes me when we went to view the facility and talk to the facility directors, they definitely know how to paint a beautiful picture. Bunch of lies is what we were told. They claim they have “chefs” that make food that is catered to the residents, have amazing staff which lack there of for both. Food consists of rice and pastas. No rarely vegetables or fruit. Extremely short staffed with a very “High” turnover. The residents have to clean their own rooms including the bathrooms. Many other dissatisfactions about this place , running out room.

There are some staff that bring the place to life however some are very rude and treat the patients like a job and not a priority. The staff seem to not care how they talk in front of the patients including my mother. A lot of them cuss in front of me and the patients as if we cannot hear them. The building looks clean though.

I paid my father’s monthly rent for the month but unfortunately my father passed away on the 8th of that month. I was told I would receive a refund for the 3 weeks. That was 2 months ago. I have placed many phone calls to the Elkhorn facility as well as the billing department. All I get are lies for I am still waiting for the refund. My experience with this facility caring for my father was poor and now with not getting the refund it’s only lowering my opinion even further of Tender Reflections

My mom was here for several months and that was much too long. Care was minimal, staff was totally unfriendly, never greeted anyone the times we visited. Food was not of a standard for elderly people. Residents constantly entering her room uninvited so that she had to lock her door. Would warn anyone to stay away from this place!

We were totally taken in by this beautiful, new facility, but looks are deceiving. The staff is totally uncaring. We were never greeted at the door, residents are wandering around with no supervision, the activity director clearly hates her job, the food is laughable for older people, and despite more than half the rooms unoccupied, they are cramming two residents in a room as small as a dorm room with no privacy whatsoever. My mom spent her days locked in her room watching TV, because there was nothing else to do, and residents were allowed to wander into her room. No one was ever at the nurses station on her wing to redirect dementia residents. this facility is clearly geared toward dementia and Alzheimer's, not assisted living. also, the cleaning was marginal with us having to clean her toilet. Do not send your loved one here! Her new facility is filled with loving, caring people that will keep my 92 year old mom engaged and safe. No wonder Tender Reflections is at less than half occupied while others have waiting lists. so sad! It could be wonderful with the right staff. The director couldn't even be bothered to say goodbye.

When I tour a facility I like to arrive early and around meal time to see how the staff is. When I got here the staff was completely oblivious. They were uncaring and flat-out ignored the residents. I really didn’t like how they treated them. I was disappointed and ended up just leaving. I wouldn’t consider putting anyone here. It is a brand new facility and looked nice but the staff negated that. I do not recommend this facility.