Five Star Senior Living

Done well -Front desk receptionist is helpful -The size of the rooms are nice. They are larger than others I had seen. -the laundry is done frequently - the location is close to my house Needs improvement- -everything else -the executive Director is approachable. And she says the right things. But that is not what is done. I do not have a clue as to how to remedy that. -I think they need more help.....or they need to pay their help more to get someone who wants to be there. -The help that is there does not seem to be trained on how to deal with memory care clients -there are a few of the employees that are great. Compassionate, helpful I do not believe that most of them want to be there. There is not much about the care plan that is followed. Her hearing aids do not get charged, they do not get put into her ears properly, if she says no to eating, she waits until the next meal. Her bathroom would not pass inspection if they were ever inspected. There should not be a tile floor in a memory care bathroom, and the grout is all gone, so as a result, it fills up with filth . unacceptable to me. I have checked with other facilities, and truthfully, they do not seem to be a whole lot different. We have put her on hospice to be able to get more help in a couple times a week. That does seem to be an improvement. I do not have a great solution right now.....only problems. I have appreciated your service as I would not have known how to proceed with mom at all. It complicates her situation because of her being in a wheelchair and having mobility issues. I am not trying to get anyone in trouble......only stating my feelings. I think the future of our senior care is in serious trouble.

It did not feel at home, and was not a good fit for my loved one. It was a larger community.

The living space is fine. The building itself needs some updating or work done. They have a gym, hair stylist, and meals. There is breakfast and dinner included in the rent. Lunch is on the resident's own in independent living. There is housekeeping included if the resident would like. There is a full kitchen and washer and dryer in the apartment for the residents to use. The staff communication with the family it is good. The maintenance team communication could be better with the family, and requests could be responsive.

The community didn't have the grounds that my loved one wanted to be able to walk around outside the grounds.

The residents is wonderful, but the management sucks. I have a fully equipped kitchen, but they do offer meals. The food has the most unhealthy menu. They offer activiites, such as; Bingo, church services, movies, and karaoke for assisted living but those of us that live in independent living, are able to join the activities. There is sometimes issues with maintenance following-up with requests.

They have activities, but my loved one does not participate. They have a new administrator, who is making changes. They don't seem to have enough care aides. My loved one is benefiting from the therapy and is making improvements. The food is outstanding, and they have a lot of choices. They can improve with medication tracking. Overall, the building looks great, and is newly remodeled.

We enjoyed the community. However, my loved one enjoyed the residents at another community in the area.

There were some miscommunications early on with shower assistance and physical therapy. However the director of resident care and the new executive director were very responsive when we voiced our concerns.

This was a nice community and the staff were great to work with. The community felt a little dark and smaller than what we wanted for our loved one.

Our family had an in person tour and it was a nice tour experience but we knew it was just not the place for our loved one and the community itself was just to far away

I didn't get a very good impression of Five Star of Banta Pointe. We toured during Covid times, so we couldn’t se a lot of it. What we did see, the place seemed too small and restrictive for my loved one.

The community was good, but we decided it was just to far from were we lived.

We did not end on a good note. It was fine until my loved one needed more care than they expected. And I've heard from others as well to expect to be discharged rather abruptly when their circumstances change and to make sure to stay on top of the care they are being given. The staff was kind enough, but definitely not equipped to handle the care they told us they were capable of. I would not recommend them for higher level of care, but okay for someone who can take care of themselves with little assistance and is just looking for a lower maintenance and more social way of living.

The staff is extremely friendly. They have a new administrator who has come in and is working very hard to make positive changes to the facility, including the dining services. If you have a concern, they work very hard to address it. All things together, there is always room for improvement. And they're taking steps to make those improvements now.

I would tell a friend that if you're willing to work and be a leader here it can be a good place to live. We are working on making changes to benefit the residents. They take care of us pretty well but the food is a low point. It comes out cold sometimes and overcooked. Especially the meats.

They are often short staffed, and the care services have not been that great. They could improve on laundry services, handyman repairs, and care services. There has been some challenges. The people do seem to care, and the front desk staff is helpful. My advice to other families, is to get your own internet service becasue the communities service is not good.

I toured this community and I like it. It's a very nice place, beautiful. I didn't like the set up for memory care, that unit is located all the way in the back and seems very secluded. The other levels seem really great.

This facility is very new and very clean. They're pretty severely understaffed, but the staff that they do have is quite good. The food is good. Housekeeping is great and everything is very well maintained. Communication with the family is good. The atmosphere is very quiet. Most of the residents aren't mobile and interactive. They had an activities schedule, but activities weren't happening. When I asked about it, I was told that the activities director has been out for awhile and that the person in charge of outside trips has been gone for awhile. This was our only real issue here. My dad is very active and needed a more lively and interactive atmosphere. We ended up moving him to a facility that better fit that need. However, I think it could be a great fit for someone who is looking for a more quiet environment. I have and will continue to recommend this facility to those who are looking for that type of living style/atmosphere.

We had a great tour experience with Five Star Residences of Lafayette. It is an older facility that is not as updated, just did not have the curb appeal we were looking for.

I toured this facility. It seemed pretty nice, but seemed to cater more towards Independent Living rather than Assisted Living. Not what we were looking for.