Five Star Senior Living

The staff is friendly and caring. The level of care from the staff is good. The facility is clean and well maintained. The nurse in charge on the floor is very difficult to get a hold of and rarely returns phone calls and often forgets to schedule transportation. The food is awful! Poor quality, often run out of the staples and the menus use too much canned or processed food. Complaints have done nothing. It would be hard to make a move due to the age of my parents so we try to work toward improvements. Activities are ok but need to focus on the male population.

I toured here when I was looking and it was pretty nice. I didn't think the value was that great though. I found another place, just as nice, for the same price but they offered more.

Five Star Premier Residences of Chevy Chase is going well overall. The lower level employee are super. My apartment is perfect, the maintenance is perfect. Everything is just fine but fore the money we are paying there are some issues. The chefs assistant and manager are just so kind but we all know that they cant cook for those that need health food. They have to cook for the masses. I understand that but food is so important to me. The good is so good but the bad is very bad so it's so hard to rate. The housekeeper couldn't be lovelier. The service people are absolutely lovely. The residents are just so lovely too.

Right now my husband is just getting settled in at Overlook Green. The sales counselor is great and follows up with me ongoing to make sure everything is going well and always answers questions and follows through on what we need. A larger room became available which we wanted and all personal belongings were moved and my husband received a pendant call light as we requested. Staff is very nice and considerate of his needs. We have already used their transportation van and the driver was of the greatest help and was willing to work over time to get my husband to doctors appts on an emergent basis. So far so good!! My only suggestion is that 5 Star renovate and upgrade the entire facility as it remains looking and feeling like an older nursing home, depressed and gloomy, rather than a crisp cheerful personal care facility. The outside needs cleaned up, painted and modernized also so as you enter you feel uplifted. We look forward to my husband's improvement especially with the wonderful nurses and aides we have met and the onsite physical and occupational therapy dept.

Their skilled nursing is understaffed. It is a wonderful, beautiful facility in a wonderful area. The staff is always very friendly. The food was good overall.

It's dated and they do everything they can with the property.

At Summit Place of Southpark I think the admin staff is awesome. The nursing and med techs are awesome and fabulous too. The dining and wait staff at this facility are horrible. They are rude and have no patients for the residents that are medically not in good shape. It is just a wreck. I am not sure if they outsource that area but something needs to change.

First and foremost, I think most of the people that work there really care for the residents. (5 stars) Food - Be prepared to supplement your loved one with snacks or from food brought it. It has been our experience that Breakfast and Lunch are generally good. The evening meal leaves much to be desired in variety, visual appeal, and taste. (2.5-3 stars) Accommodations are definitely adequate. You are allowed to bring personal furniture and belongings. (4 stars) Activities - there is a full calendar of events listed. Unless the second floor residents go downstairs to get a monthly calendar or daily newsletter, they will not receive one. Activities are announced but not personally encouraged. For hard of hearing residents this can be an issue. Activities I have witnessed are generally mediocre. (2.5-3 stars) Nursing care can be infuriating when a loved one just needs something for indigestion or a headache. They aren't supposed to have anything in their rooms but you have to have a doctor's order for EVERYTHING over-the-counter, but I still give them a 4 stars.

It is not fair for me to give a lot of judgment because I only see my loved ones twice a year, which is a good thing because they take good care of my parents. They are independent living, and the place is very responsive whenever the residents push the call-button.

This facility is aesthetically very pleasing. I am very happy with mom being here.

So far my loved one seems to be adjusting well. I do worry that there is not enough staff on board especially on the weekends. The staff seems to be very friendly and caring.

The food is great and the premises are beautiful, all the staff is very good and dad has come out of his shell from coming from home to this facility, they are really caring. The only issue is communication regarding Melatonin needs at night.

The community is clean and the staff is friendly, however my concern is staffing level and turnover especially for CNAs. Although the community says they meet NC State requirements, the ratio of CNAs to residents needs to be more to reduce how long some residents have to wait for assistance.

My loved one came here after a fall for rehab. It was okay, but she fell when she was here. It was clean, and the staff was friendly. We didn't have any concerns exactly, she seemed to fall no matter where she was.

Cleanliness - Most areas I saw were clean Value - Every care facility is expensive Friendliness - The Staff and tenants are very friendly Care Services - they provide excellent care Activities - I enjoy playing board games when visiting

This wasn't our first choice, our first choice had no room. This is working out okay though. The staff has been very nice. They seem to keep the people that want to be busy, doing stuff and being busy. It's clean, and the staff is friendly. They are a pretty nice place. They seem to put out good food. I am not a huge fan of the way the dining is set up though. There are only two meals included, you have to pay extra if you want to eat three times a day, and they don't have a salad bar. Other than that it's working out okay.

My parents have been at Leisure Park a little over a month. Overall everyone has been extremely patient with them and me. I would only recommend some sort of family manual that would go over all the little things that I have had to learn day by day. ***** (five stars) to the angels Michelle and Dana in the Assisted Living Wellness Center, they have been a saving grace to me and my husband getting us all settled in. Stacey in sales also earned her stars working with my stubborn parents and really helped work out all the details. I would highly recommend Leisure Park to anyone looking for a safe place for the family, that also looks like a luxury hotel.

The staff at the Forum have been friendly and courteous at every level. When my in-laws arrived prior to their belongings, they were immediately offered a place to stay in a furnished apartment until their belongings arrived a couple of days later. Our primary concern as family members, is knowing who to talk to about different issues that come up. We feel that dealing with a sales representative is not always the best solution.

The only thing that really bothers me about the place is the food. The quality of the food is very poor. Their attentiviness could be better in memory care. They could interact with them a little more.

The community is clean. The staff is friendly. It’s a comparable value to other communities, but it could be better. We’re satisfied with the care services that the community offers.