Five Star Senior Living

The grounds are beautiful and the staff is very friendly and kind. My biggest problem was with the apartment. It was small and dark and depressing, and had problems with infestation of bugs, specifically cockroaches..I told management and they said it would be taken of, but wasn't. As a retired chef, the tiny kitchen was frustrating and difficult to work in The new cheap flooring leaked glue and always felt wet, which was unpleasant. Several parcels had been delivered to the front desk, which disappeared. Many activities were offered, which was nice. In general, the demographics were a little too old for me. Also, only 3 washers and dryers to accommodate the entire building made doing laundry challenging. As an insomniac , I would use the laundry at 1 or 2 am because there were so many people needing the facility during the day and evening.

We toured with Home Place and felt that it was not as clean as the place we had previously toured before hand. They do provide all levels of care here, independent living, assisted living, and memory care. We were looking for a place that was independent, but if he needed that type of care down the road it may be a place to check out again along with some others.

This was a nice community but the prices were a little higher than other communities. It was really expensive and did not have as many activities and things to do as another community that I was looking at and the location was also further. The community was not bad at all there was just another community that worked out better for my loved one.

With covid they had a huge loss of staff and are operating short handed. Service in the dining room is operating super slow. The administrator is extremely effective, but does not have the nicest bed side manner. Up until now, the food has been good. They did just change companies so now an outside company is providing meals and I am already hearing complaints about the new menu. I do think they could improve on the cleanliness of certain parts of the facility. My mom loves it and if I had to do it over again, I would definitely still put her here. Overall it has been a great experience, they could just use some improvements.

The people were nice but the room was no bigger than a walk in closet. I did not feel like this was the right place for my loved one. This community also smelled like urine, a horrible smell.

I wish we could have seen more of the apartment during the tour to make sure our stuff would fit into the apartment. The apartment is small overall. The place is clean. They assist with laundry. The food is lousy in my opinion. The food is like cafeteria meals like in an elementary school. There are several residents in wheelchairs here. It can seem like a traffic jam of wheelchairs during meal time.

The staff really genuinely care for the residents, but as far as the memory care, my dad has had a very hard time adjusting. I think the staff could use some training on how to approach residents with dementia and that may have helped him be more comfortable during his transition. There are only 18 people in the memory care unit which is a big positive for him.

My friend's needs are more memory-related than general assisted living, and I don't know how equipped they are to handle that outside of memory care. But I am very grateful that my friend is there, and they're able to help her with showering and things when she needs it. They're trying their best to get her to come down to meals and participate in activities. It has been a little vexing that a mirror that we reported broken still hasn't been replaced yet. The biggest challenge it seems at all of the facilities we looked at, including Huntington Place, is the activities. I would love to see some exercise opportunities for her. The trips to Walmart are great. What she really needs is someone to accompany her in the store, which I understand is more of a memory care function vs. assisted living. I think if we had it to do over again, we would request medication management as well. That's on me, just something I've learned along the way. But the apartments are head over heels above the other places we looked at. They're so pretty. Everything is brand new and modern. The kitchen faucet is beautiful, as is everything about the interior unit. The staff seem very nice. I think they're understaffed, but those they do have are very good. I never received a list of who to call with various issues, so I tend to go to the executive director. And she has been fantastic in her responses to me. The food I tried at the midday meal was surprisingly pretty good, although I would have liked to have seen more vegetables. One of the things I think is unique about Huntington Place is that even though they have some clients who seem farther along in dementia than my friend, ones who sit in their wheelchair and sleep all day, there is always a staff member who sits right there with them so they're not isolated. There is someone always there monitoring and checking on them. Which is an excellent feature. They also have a little general store on site, although we thought that's where you could get snacks. But we have yet to figure out how to access the snacks. . . I also appreciate that when there was a Covid outbreak, they shut down visitation for a brief time. Overall I think they do a great job, and we got in on a special that makes it an excellent value.

We have to take our loved ones experience each day with a grain of salt, some days she is very with it, and other days she is very confused. However the staff have been very responsive, they run a clean place and it is well appointed. They provide entertainment shows for the residents daily.

The staff members are all wonderful, and we really enjoy all the people and the physical location of the community. They are working on fixing things bit by bit within the community but they have good response times.

I would tell my friends that as long as your parents are in good enough care, then it would be a good place. If your medical care, even if it is small, it is very hard to get communication. There seems to be lack of communication and everyone doesn't know what they are doing, this is in reference to communication. The community as a whole is friendly. The staff and residents are pretty good that way. They mean well. It isn't a good place for anyone who isn't completely independent.

Having made one friend in four years at Heartlands, I find the facility to be big-city cold. Before the quarantine, I was part of a warm, friendly, six-member regular dinner group, which ended daily with, "See you tomorrow." I now am at the end of 4 months of devastating isolation, from which one of my daughters rescued me a few days ago. In defense of my people skills, I was a psychiatric RN and a Methodist Minister's wife, unable to break the ice at Heartlands. The place needs a warm country heart.

The community is pretty clean. The staff is usually pretty good. The floor nursing staff is excellent and are very friendly and responsive. Before the Covid-19 pandemic, the people who were in charge of coordinating services like PT or OT, weren't very responsive to our requests, especially since our loved one had some very particular needs. The actual individuals giving the care have been quite good. Sometimes they are slow to communicate with us regarding changes in our loved one's care. Also before the pandemic, they were always featuring resident's art in the common areas of the community. They do seem to have attracted a good variety of different kinds of programming available for the residents. They seem to be a little weak in the memory care services area. They do have a memory care department, although they really were not well equipped to deal with the needs associated with memory care. For those who are more mobile, this would community would be a good fit. But, for those who need a higher level of care, perhaps not.

Morningside is a lovely community. The rooms are pleasant and the care staff are attentive. Activities are relatively limited, but scheduled on a regular basis. Limited physical activities, as many residents have limited mobility. Would like to see more engaging physical opportunities.

My grandma chose to go here straight from rehab after a fall. She doesn't seem happy. It was a big change, she lived in a beautiful condo, now she lives in something like a hotel room, with a mini fridge and a really loud air conditioner like you would have in a hotel. So it's not very homey to me. I've been talking to her about moving to a place that would be more like her condo. She's also not allowed to go any where without an approved person picking her up. So she can't call a cab to go to Publix. They don't do bus outings or transportation. They also didn't want her seeing her own eye doctor, they wanted her to go to one of their doctors. I found all this to be strange. She's her own power of attorney. I just wish I could get her to consider someplace else where she would be happy. She says the food is good and there's lots of activities. For me it was really sad to visit her there, I felt like she was living in a hotel room just waiting to die or something. Cut off from the world, and unable to do the things she once loved to do. I know she is limited due to mobility issues, but they won't let her do anything herself which will just cause her to become more immobile.

My sister moved in Five Star this past year and has adjusted well. The place is clean; most staff are helpful; varied activities and transportation to local stores, bank, trips etc. Sometimes the Dining Room Coordinator has been abrupt; or rushing us out before our bills were paid. One time when my sister came in for her birthday with 2 friends, the Coordinator said to her before being seated that she had to leave by 6:15. I was shocked at the impoliteness upon arriving on time for the meal. My biggest complaint is the cafe not being open daily as noted in the resident handbook. Often it is closed 2-3 times a week. My sister enjoys the breakfast and lunch menus. It is unfortunate that management has not resolved this chronic problem. A separate person (not an employee from the dining room) needs to be hired so the residents can take advantage of this service that is supposed to be provided. I trust that management will attend to this. It will make many residents happy including my sister.

I am very happy with the care that my wife receives at Heartfields. The facility does a good job.

Most aspects very good , better on first shift than off shifts. No maintenance on the weekends can be an issue.

My sister lives here. So far, there have been positive and negative experiences. She’s fallen on more than one occasion and the response time for the staff to help her has taken too long. When she first got moved in, her alert system wasn’t even working and sometimes she has to wait a while for a nurse to come by. The food isn’t the best either, which is sometimes the most important thing about these places. However, she likes the unit she’s in and she seems comfortable in it. They do help her get to and from doctors’ appointments and they have a bus that takes the residents to the supermarket. Overall, I wouldn’t necessarily recommend this place to others.

So far the experience is going pretty well for my mother with her move to this community. The only issue we have had is with the in house care services they provide. They need to be better with their communication with us. Other than that issue everything else is going well. We do feel she is safe, and in good hands. The staff is good, and they are taking good care of her. The community is well-kept, her room, and the facility are nice, and clean. She loves the meals, and they offer nice activities for the residents. The experience is going well, and I would recommend this community.