Five Star Senior Living

Morningside is a lovely community. The rooms are pleasant and the care staff are attentive. Activities are relatively limited, but scheduled on a regular basis. Limited physical activities, as many residents have limited mobility. Would like to see more engaging physical opportunities.

My grandma chose to go here straight from rehab after a fall. She doesn't seem happy. It was a big change, she lived in a beautiful condo, now she lives in something like a hotel room, with a mini fridge and a really loud air conditioner like you would have in a hotel. So it's not very homey to me. I've been talking to her about moving to a place that would be more like her condo. She's also not allowed to go any where without an approved person picking her up. So she can't call a cab to go to Publix. They don't do bus outings or transportation. They also didn't want her seeing her own eye doctor, they wanted her to go to one of their doctors. I found all this to be strange. She's her own power of attorney. I just wish I could get her to consider someplace else where she would be happy. She says the food is good and there's lots of activities. For me it was really sad to visit her there, I felt like she was living in a hotel room just waiting to die or something. Cut off from the world, and unable to do the things she once loved to do. I know she is limited due to mobility issues, but they won't let her do anything herself which will just cause her to become more immobile.

My sister moved in Five Star this past year and has adjusted well. The place is clean; most staff are helpful; varied activities and transportation to local stores, bank, trips etc. Sometimes the Dining Room Coordinator has been abrupt; or rushing us out before our bills were paid. One time when my sister came in for her birthday with 2 friends, the Coordinator said to her before being seated that she had to leave by 6:15. I was shocked at the impoliteness upon arriving on time for the meal. My biggest complaint is the cafe not being open daily as noted in the resident handbook. Often it is closed 2-3 times a week. My sister enjoys the breakfast and lunch menus. It is unfortunate that management has not resolved this chronic problem. A separate person (not an employee from the dining room) needs to be hired so the residents can take advantage of this service that is supposed to be provided. I trust that management will attend to this. It will make many residents happy including my sister.

I am very happy with the care that my wife receives at Heartfields. The facility does a good job.

Most aspects very good , better on first shift than off shifts. No maintenance on the weekends can be an issue.

My sister lives here. So far, there have been positive and negative experiences. She’s fallen on more than one occasion and the response time for the staff to help her has taken too long. When she first got moved in, her alert system wasn’t even working and sometimes she has to wait a while for a nurse to come by. The food isn’t the best either, which is sometimes the most important thing about these places. However, she likes the unit she’s in and she seems comfortable in it. They do help her get to and from doctors’ appointments and they have a bus that takes the residents to the supermarket. Overall, I wouldn’t necessarily recommend this place to others.

So far the experience is going pretty well for my mother with her move to this community. The only issue we have had is with the in house care services they provide. They need to be better with their communication with us. Other than that issue everything else is going well. We do feel she is safe, and in good hands. The staff is good, and they are taking good care of her. The community is well-kept, her room, and the facility are nice, and clean. She loves the meals, and they offer nice activities for the residents. The experience is going well, and I would recommend this community.

This looked like an active community when we visited. The person that took us on tour was friendly. The carpets in the hallways unfortunately looked dirty and the community was not pleasant to look at.

All of the staff are caring, attentive and helpful. They keep the community very clean. The only complaint I have is that the food is terrible. The management is trying to work on improving this. The service help is nice and tries, however they are short staffed. They offer a lot of activities and my loved one enjoys the music activities. This community is in a lovely area and the rooms have a nice view. This community offers excellent rehabilitation and I would recommend it.

It is hard for me to talk about my experience at this community because everything was under construction. They where in the process of remodeling the place and re doing the dinning room as well as other common areas. The staff where kind helpful with the information they provided me though.

Morningside could improve by training their aides better and having more aides. The food situation leaves more to be desired. The dining room staff does their best but they could also use more training. We had a resident meeting and addressed these concerns but residents who have been here for awhile said this is an on-going issue.

My father, and I had a good tour of this community. The community looked great, everything was very clean, and well maintained. The staff was friendly, and polite. It was a good experience overall, but my father preferred another community.

My husband liked his short stay at this community. This is a nice place and some of the nurses were on top of things. My only complaint is that there did not seem to be a lot of communication between the day and evening staff. The food was good and they offered daily activities. The staff were nice.

This community was very nice. The person that took us around was very nice and helpful. The community however, did not offer the services that my brother needed. I liked that the community was clean and it did not smell like urine.

My loved one is getting better and adjusting to all of the changes since moving into the Leisure Park. The staff check on her all of the time and they are very nice people, but I wish they had a social worker or something to help guide through the process because we just recently found out they have a counseling service. Other than that, things are progressing and I will be updating my review once she has been there a couple more months.

The Pueblo Norte did not meet our expectations. The rooms were very small. We did not like the culture. We ended up deciding on another community that fit my father's needs.

My mother is starting to finally adjust to this community. It has been an adjustment process for the her and the family. We are getting use too the routine around the community. She is starting to take an interest in her surroundings. She has made some new friends, and that has made the transition better. The staff has nerves of steel. They are very patient, and attentive. I'am starting to feel more comfortable with the care she is receiving here. Overall this is a community I would recommend, it a nice place.

During our tour I had noticed that the complex they had was geared more towards an independent living. It was very spread out and and everyone looked like they had to do everything on there own. I have no complaints of the staff and everything looked neat and well maintained, my mother just needed more assistance then what they had to offer.

This looked like a nice community when we visited. We did not get to see the memory care unit. The person that conducted the tour was nice and knowledgeable. She was more helpful than anyone else we encountered at the other communities we looked at.

My tour of The Gardens of Bellaire went very well. The place was an older building, but very clean and well maintained. During my tour, they offered us the meals that they provide here, and they were very good. We chose another community for other reasons but this place was very nice.