Eden Senior Care

The care services would be very low at this community, our loved one fell multiple times. At one point she ended up in the hospital and the social service workers there told us we needed to remove our loved one from the community. They said they have the worst communication and one of the highest community fall rates. The communication is terrible, when our loved one would fall we were never immediately called. When we were able to see her in hospice her skin was in really good shape so we know at least that was being taken care of, however her sodium levels were way off which was caused by her not eating for many days. The staff to patient ratio was way off, and that was according to the emergency medical care that reported it to us.

The staff was awesome and they made an effort to get to know my mom, and they took good care of her there. they were open to feedback. I would recommend this facility to others, but be vocal about the care you want your loved one to receive and follow up.

There are problems with staff overnight. They do not have enough at night to manage the residents and they did not pay attention to the residents. Call lights stayed on for hours. The room sizes are really nice. My mom loved the food. They have outside space for residents to use. There have been some changes since my mom was there.

They were very accommodating. They tried to work with us but it didn't work out. My dad thought the food was okay. The room sizes were okay. My dad needed more care then they could provide. The staff was very nice and friendly.

They have a new administrator there who is fantastic. She has made some staff changes and has been very helpful. My friend did not like the food. They have nice size rooms. They do not have much outdoor space.

It is cheap but you get what you pay for. Room size is fine. Food quality is passable at best. The staff is inconsistent in what they say and what they do. They are not good at communicating. The parent company is getting better at communicating to the families. The community level still is not consistent in their messaging about daily changes around Covid-19.

They forgot to come get my father in law for some meals after we arranged for escort services for meals. The night time caregiver is wonderful and gave us a lot of insight into my father in law’s care needs. So things are inconsistent regarding care. The sales and care staff are not on the same page, need to have better communication. Rooms sizes are great, very clean. I like that they order off a menu not buffet style.Food that we have tried was very good. I think they are understaffed

This was our first scheduled appointment but no one showed up and the receptionist wasn’t expecting an appointment that day so we were unexpected guess. The receptionist was wonderful she showed us around the facilities and gave us a tour but she was unable to review pricing and availability with us. We spoke with a few of the residents there and they seemed happy there.

Woodside is in a lovely setting with a nice selection of living arrangements/apartments. Having units all on one level is easy for residents to get around. A few areas I think they can improve on are: >training of care assistants and >more variety of activities including appropriate exercise programs wiith better marketing to residents.

They are SUPPOSED to clean the tennants rooms once a week, but, it doesent always get done. They wash the tennents clothes and bting them back inside out and all wrinkled.

Overall Woodside is a respectable facility. compared to other locations it appears a littles shop worn...needs care and updating..particularly its outward appearance. The overall help is good ..with exceptions at the front desk..when you need assistance...However even 3 of the 4 employees were more then willing to answer questions and help out.

Did not seem cozy enough for mom. More like a hotel/hospital.

There are some good caregivers and some were better than others. They engage him to join the daily activities. Housekeeping kept everything clean. The food wasn't very good and had no variety and the portion of the food was microscopic. There were 5 choices daily and 3 were always the same. The therapy was really good.

I feel this is a so-so facility. First of all, it seemed as if the facility was not expecting our visit. We had an enthusiastic, but young, tour guide. I know that the facility has been around longer than the others we have been visiting but even the room that is the show room showed signs of age and was not really attractively furnished. Also, the residents did not seem to be engaged. The young tour guide did get someone else to answer our questions regarding the pricing, given my mother's situation and it is about $1,000/month less than the others, but I don't think I feel comfortable having my mother live there.

Very kind and friendly. Realized they would not be the best option for our Dad and recommended other facilities. Provided tour. The size would be overwhelming for Dad--felt like a hotel.

I toured this community for my mother, and her needs. Overall my tour was a good one. Everyone was kind, and friendly to my family, and I. The community from what I saw appeared to be nice, and clean. The staff was kind. It was a nice experience, but not the community for us.

It has been okay for us being here. When I was working with [removed] it was a 5 star experience. I understand it is a tough job but the staff are not as compassionate for the residents. We need a lot help and it's a lot of work. Other wise the community is kept clean and they are making good food meals to eat.

We toured this community when looking for my husband. It was a nice community but it the waiting list was too long. We felt like even if he got in here it would be too crowded. We decided on another community.

They keep this community clean. Most of the staff are nice and helpful. There have been times, however that I was not able to locate a staff member or there was only one on the floor. The food is good and they offer a good quantity. They do offer some activities. The management is very nice and helpful. I would recommend this community.

Initial cursory visit. Non- responsive after follow-up contact. Stopped returning calls.