Eden Senior Care

There were more men in this community than others. It was closer to his home and church so others could visit. The creativity in the naming of the rooms-- Grandpa's Pub, the Ice Cream Parlor, City Hall, the Movie Theater, etc. showed creativity and held promise for social engagement. The room was recently redone. The view from his room was pleasant and calming.

They are not helpful resolving issues that arise. Vague to no answers. The facility has no backup generator for emergencies. One was needed last summer after power was out and the temperature was above 90 degrees in the rooms. The admin said there were no plans to purchase one. Fees have gone up. Monthly resident meetings have the same complaints each time with no resolution, mainly being short staffed and causing a delay in care. Poor quality of food and lack of choices. Running out of basic food supplies and being told we are waiting on the next shipment. They are good sales people but lack follow thru and actions.

They need more people on the weekend especially on Saturday day and night shift. The food was fine, then about 6 weeks ago someone decided to switch to "restaurant style" meaning residents order from a very limited menu, while sitting at their tables... like a restaurant. Since the switch it is typical to wait an hour for meals, order is often wrong, and if you have to have a meal in your room, due to illness, the resident will wait at least two hour for a meal, and often the meal is whatever they bring you, because no one took your order. Again, it use to be fine, and on the weekend, they continue you to serve "chef's choice", and it is fine. But during the week the food service is terrible. The food tastes okay, you just have to wait an hour to get it, and it will probably not be a completely correct order)

Some of the staff is great. The time that it takes for staff to help tends to be longer than what it should. There has been numerous occasions where it's taken over 45 minutes. I'm not sure if it's just not enough staff or they're just overworked. I would recommend Eden Vista as long as someone is checking on their loved ones.

The CNA and nurses are very nice. I don't like the pricing. They changed companies and now want to charge almost double what we have been paying. I am torn about recommendations I don't feel like they are worth the money they are charging

As a resident, I must say that the staff is friendly and accommodating. However, we haven't had WiFi for over 33 days and are going into our third day without television access. The activities department needs work. They are geared to the majority of black residents. The food is average at best and they use too much pre-made frozen and eat components to the meals.

We were only there for three days before Ma passed away. Overall 3 because we paid for five weeks and it took forever to get our funds returned....the place was clean, it did not have odors. The entire staff of care people was great. Food was pretty good too. Nice facility. Othere than the office/$$ hassle the staff and facilities were very good.

The management team doesn't work together, do not inform you about increases, never return phone calls or emails. I feel for those who don't have anyone to advocate for them. The every day staff is wonderful.

As of [date removed], Trustwell has sold the Rock Run Assisted Living Facility to Eden Vista. During the meet and greet at the end of May with the new company we were told NO ONE WOULD BE LOSING THEIR JOB. Unfortunately, Eden Vista is not true to their word as they have fired six people from the facility. This includes the activity director, maintenance director, assistant executive director and others. The facility is less than half full and now staff has been cut even further. Many people are leaving due to the changes.

I have reservations about recommendations. Seek another facility.

The employees are friendly and at the moment I would not recommend this community to other families.

They are short staffed and cutting corners. My father has gotten sick from the food served and I was never notified he was vomiting and had diarrhea. Placed several work orders and weeks later still waiting for completion. Will be looking for another location if things don’t change soon with the new ownership.

They were a great resource when we needed quick respite care for our family member!

Charter was chosen because it's one of the few Level or Care 2 facilities in the area. It appeared to be the best option at the time and was a short drive away.I would tell people that the level of care is below average, the menu could be improved and the additional cost of Level 2 care is overpriced especially when my mother is rarely ever assisted by two care aides when she is moved in and out of her bed.

My loved one was a resident at Trustwell Living at Rock Run Place and overall the experience was okay. I would not recommend the facility to others.

This facility is in transition. New owners and such. I worked many years as a CNA in these types of facilities from would not take my dog there to the ritz. Best for the buck after numerous viewings.

The facility was having issues taking care of my loved one's dietary needs and making sure that my loved one's heating aids were put in daily. It had taken many meetings to get them taking care of these things more consistently.

We picked this community, because it was the only place we could afford. It's mediocre at best.

We toured Willow Falls during our search for an Assisted Living facility for our loved one. This facility was okay. However, the resident rooms were small The facility also didn't seem to be organized. We decided to continue on with our search.

I do go to visit once or twice a week. She has the hardest time on the day when she has to empty her bowels. She is paralyzed from the waist down and needs extra help every 5/6 days in order to void. On those days she's not had a positive experience over the 3+ months that she's been there and it's been extremely difficult and upsetting. They've had instructions from her physician but each week they seem to be unprepared. The bigger problem too is the fact that they are short staffed and at times my sister is waiting for help for at least an hour and often over 2 hours for someone to help. They courted her for weeks..saying that the facility was well equipped to help her easily!!! The fact is my sister is very unsatisfied and feels helpless. They say that they know and understand her needs but fall short each week. Last thing I'll say is that they are short staffed and the good ones are overworked!