Coordinated Services Management, Inc

3 story build.-1meal/day,nice studios with alcove and accordian part., housekeeping&linen change wkly, shared st= and studio-

Nice

My sister and I moved our elderly parents into Tall Oaks several years ago because had suffered several falls and could no longer care for themselves in their high rise apartment setting. We investigated and researched several other assisted living facilities in the Northern Virginia area and chose Tall Oaks based on amenities, location. cost, and quality of care. It was a good fit for them for a few months then a steady parade of executive and staff departures started taking place and everything went downhill. My dad passed away 8 months after moving in and we were advised by several people to not move my mom to the dementia floor or to another facility because she was used to the people and the routine there and it would be too upsetting for her. She remained in the same apartment for another year and a half and we had numerous meetings and run-ins with the leadership and staff over her care, or lack thereof. My husband and I would go by after work several times a week to check on her, bring food to her, and clean up because she wasn't eating and living in dirty conditions. She also wasn't bathing and wore the same dirty clothes day after day. She also contracted several kidney and bladder infections from lack of fluid intake and poor hygiene and ended up in Reston Hospital two times. We complained numerous times and were told repeatedly that they couldn't force her to do anything and if she said no to something, they had to respect her wishes. We pointed out that we were paying thousands of dollars each month and at that point, her care consisted of cold food on a tray being plopped down in her room three times a day and someone poking their head in the door every few hours to see if she was still alive. The final straw came on July 4th, 2016 when she managed to get out the front door of the facility, not once but twice, and was found wandering around the parking lot. We finally determined that we could no longer let her remain there so fortunately, we found a wonderful, small residential facility nearby where she has lived since August 2016. She just celebrated her 92nd birthday and has thrived with healthy meals, socialization with the other residents, and loving care from the staff. I truly believe that she would no longer be alive if we had allowed her to remain at Tall Oaks.

The building and the residents I saw were both too old for me

this place is severely understaffed, my mother in law had to wait half an hour to an hour and a half too many times before she was attended to. When she asked why they took so long to come, the aides tell her that they have emergencies or have other people to take before her. The aides told her they had 10 to 15 other folks to take care of. Management would probably dispute but my Mel's experience can prove that. If she had a heart attack, she would have been dead before they got to her. this facility's charges are way over priced for the quality of service you will get. The facility reception area and general surroundings are clean, I would give them that, but the quality of service sucks.A short message to management: the receptionist at the front desk isn't the friendliest person at all. The receptionist after all is the first contact to client and should at least offer a smile when guests come in. Instead on a few times we visited and we had a question, she pretended to do busy work until she could not ignore us anymore and finally looked up. She was grumpy every time we visited. This place has been in business for 20 years they claim, but I would not recommend this facility to anybody.

Tall Oaks assisted Living was an awful experience. We constantly had to be on top of them. My mom visited her almost daily. Staff stole items from her room, and they used her private bathroom in the room that she paid for. I would not recommend this facility to anyone.

My mom hated this place. The tour seemed great, but don’t be fooled. Reality is the staff is mean and they ignore the residents. The residents get locked in for C-diff outbreaks all the time. You can’t reach anyone. I went everyday my mom was there and thank god I did. The only good parts are the OT and PT people.

My friend's father took a turn for the worst and these people were rude and said he had to go now. No assistance in helping my friend figure this out. There is no other family and my friend visited almost daily and had meals with his father and others staying there.

We toured this facility and were very disappointed. While the smell of fresh baked cookies greeted us upon arrival that is where the good smells ended. We toured the 3rd floor memory care floor. It immediately smelled unwelcoming. The residents that we saw appeared to be over medicated as they were all just sitting and staring off. There was no interaction between them and the staff that we witnessed. We were instructed to stop and wait when we got off the elevator so we could make sure that no one escaped before the doors closed. We went downstairs to see the activity room and the whole floor smelled moldy and uninviting. There did not appear to be much interaction between staff and residents. We decided quickly that this place is not the solution we are looking for.

I sent an email request to schedule a site visit. I got no response. After a couple days, I called to schedule a visit. I asked if my parents could come together. The woman I spoke to said they didn't have any couples and she'd have to check and get back with me. It's now 4 days later and I still haven't heard from her. Because their lack of calling back, this facility is definitely not one I'm interested in.

Our parent lived here for about a year and a half in 2016/2017. Director of Nursing (DON) is hardly ever available to answer questions. She does not return calls. Complaints by many. Many times when I visited which was almost everyday, I found my family member’s bed pad wet underneath the quilt. Breakfast tray brought in and sat on the counter hours before my parent got up. We would sit in my parents room for about four hours and nobody came in to check. Suppose to check every 2 hours. Staff would sit in the locked med room and ignore residents and guest. Many times we found our parents pills on the floor of the room so we knew they did not wait until they were taken. Good luck if you could find someone on the floor much less in the building. Friends who visited would inform us of our parent sitting in a urine soaked wheelchair. If you complained they would give you the cold shoulder. Parent was also seen left downstairs in the dark by herself. I would not recommend this place at all.

Outdated, short staffed, phone lines often down, weekends are awful for staffing, no secured area for walking, nursing staff are lacking a lot , wait time for response is way too long , turnover of staff and management , over 10 management changes in a year ...

Not a place to bring a loved one. Services and care have declined and are causing great concern , with residents and staff. Huge turnover in staff and many strange faces appear daily. Housekeeping, maintenance and nursing care , not evident at times. Many residents unhappy and are talking to their families. Director and Corp, do not. Seem to care.

Of the several homes I've had family in this seems to be least hospitable. In my experience staff are the least courteous or helpful to those who reside here or their families. Frankly they seem to encourage turnover in their residents expediting this process through neglect and dispassionate regard for their duties. We've moved my family members from one room to another hoping for a better outcome. My family members while elderly had very keen minds and were physically fit even traveling stairs regularly before coming to Chesterbrook. In less that a year all of there faculties and abilities have significantly diminished. In every aspect of their lives they are worse off. I quote my family residing there when I say, "This [Chesterbrook] is place people come to die." Do not let your loved one suffer this place.

If you are interested in choosing this facility, please look elsewhere. If there was a medical emergency i am worried the outcome would be bad. Loved ones would be safer living in there own homes. Staffing is bare bones. Weekend staffing is even less. My mother-in-law has been here for a yr and a half with two leadership changes, but still no communication and poor service. They will tell you what you want to hear, but they have never delivered. Price has been increased two times in less than two years. Staff is nice enough, but I have yet to find someone that cares and takes initiative. There is no leadership on any level. There may be titles, but there is no one acting in a leadership role. Drop by on a weekend and you will witness a ghost town. I have talked with relatives of tenants and tenents themselves and the story is always the same this place is. PATHETIC , can't find any staff , no help if you need it. My Mother-in-law has said on numerous occasions after lunch or breakfast she is returned to her floor and dropped off the elevator and she has to scoot herself in her wheelchair back to her room that is a good 15-20 yards away.

My friend's father took a turn for the worst and these people were rude and said he had to go now. No assistance in helping my friend figure this out. There is no other family and my friend visited almost daily and had meals with his father and others staying there.