Coordinated Services Management, Inc

I moved into Mennowood the first week of June. In the short time that I have been here I have been pleased with all phases of the community. The food is very good. There are always alternatives to choose if you do not want the planned meal. The dining room is very nice with damask table cloth and napkins. The servers are pleasant. They make an effort to get to know you and your preferences. If you request coffee after the meal just once, they will check with you each time to see if you want it again. The staff is friendly and helpful. I was helped carrying in my boxes on moving day and they helped me with some assembly of my furniture. If you need help moving furniture or maintenance assistance, it is just a phone call away. There is no excuse for being lonesome or bored. There are activities all day long, every day. There are small rooms, a living room, sun porch, etc. to sit and visit with other residents. There are outings planned each week with a wide variety of destinations. It has been a very pleasant move.

It's a really good place. The food is fantastic here, almost like a restaurant. The people are really friendly, and they take really good care of her. Their prices are very reasonable compared to, and in some cases even lower priced, than the other places. They had better feedback, and had won many awards, this was hands down our first choice.

The people there are the nicest group of people that you would ever meet. They are very accommodating. They try hard to make you happy. They do their best on looking after you. If I had anything to say that is not my top rating it would be the food. It's not bad, but it could be better. For the independent living the prices are very reasonable. The people are very caring. Everything I have to say about the Mennowood is very good. They are excellent. (Care Services & Activities are not applicable)

My mother moved in recently. The only apartment we were initially told was available, was very tiny. Then the largest one bedroom became available before she moved, and she was able to get that, at the same price as the smaller unit. When touring, everyone we met told us how much they loved living there. All staff is very friendly and accommodating. Food is great (one thing my mother was looking forward to). When I try to call her, she is often out at some activity. She is now exercising, going to game nights, is in the book club, going to church services, etc. This is great since it keeps her active and engaged, which is very important when you are in your upper 90's. It was the best place she could have moved, especially since her children live out of town. We have peace of mind that her needs are being met and she is happy.

My mom has been here for about a year. Very friendly, warm environment. Glad we chose it. Only downside is a little on the expensive side.

We visited numerous care facilities that had the memory treatment needed for my Mom who has Alzheimer's. Most seemed to be more focused on the business side than the treatment and "care" side. As soon as we entered Tall Oaks at Reston we noticed a difference...lots of staff doing their jobs professionally and happy...very friendly atmosphere. They had 24-hour nurses available in the facility which was not the case in many of the other facilities we visited. Residents were all smiling and engaged in different things going on around the first floor. The Alzheimer's ward was secure and well-staffed...we liked the way the staff gets these folks off of their floor everyday and engaged in activities in other parts of the facility. The food has been exceptional each time we have stayed for a meal...just attended a Holiday Party where the Chef hosted a large buffet that was first-class...drew a huge crowd...I don't think there was an empty seat! Mom's room is comfortable, homey and peaceful. The only hitch we have experienced so far was a little confusion on required paperwork needed prior to move-in (some we were not given until the day of move-in) but we scrambled and completed all of it in time for Mom to settle-in as scheduled. Immediately in the first days, Mom was given several evaluations and entered into various therapies to enhance and lengthen her quality of life. She is not housed in the Alzheimer's ward yet, but it is obvious, Tall Oaks is experienced and well-prepared for this unfortunate and sad disease. Our first month with Tall Oaks has been great and we are confident we chose the right home for Mom.

My mother is happy and comfortable at Chesterbrook Residences. It is a small community with about 100 units so she is getting to know people quickly. The staff all know her and look out for her. I know that she is safe and well cared for. The amentities are fantastic....full service dining room, weekly apartment cleaning, beauty salon, various church services, shuttle to local stores. The only thing that could change would be to have more in house activities. There are several activities scheduled per day, but nothing that my mother really enjoys. More variety would be nice. All in all Chesterbrook is a wonderful value and a great home for older individuals. I expect my mother will be there for many years to come.

This is a lovely facility. It is nicely decorated, very clean and has many amenities for residents. The only problem I see is, like all assisted living facilities, it is more expensive than most seniors, particularly senior women, can afford! I can not express an opinion on quality of care or value, since I am not familiar with those services. I attend community meetings there, and can only comment on that which I have observed.

The staff is just super. They are very caring about the residents and know what they are doing. They keep a close eye on the residents but do not become intrusive. They have activities but could use more variety. Overall the atmosphere is nice and it's really like an apartment complex. The residents seem to be happy here. They have a hairdresser, a bank and a few other things on site so the residents can plan their day and take care of things without feeling like a burden to others. It just feels more like family and a the community has a sense of life.

Overall it was a really good experience with Potomac Place. They gave my mom more time than any of us thought she had. I highly recommend them.

The facility is very nice for the price range, most of the staff is quite good and a few are wonderful. But there are some that I wish weren't there. They were adequate, but not careful and caring and kind -- they were rather brusque and a bit sullen. My dad was there for 9 months so it wasn't just a bad day. I appreciate that the nursing home didn't have a lot of turnover and other homes we looked at were understaffed. But I wish all of the staff was great. Probably not very realistic.

The Director, [name removed] (I think that's the spelling, please double check), is great. Caring and approachable. He sets the tone for the facility. If you're looking for a place that has more of a homey feel than a hotel feel, Tall Oaks will not disappoint. The activities may be fine now. Covid was winding down, but was still an issue when my mother was there. The food was very bland and portions were small. I understand food sensitivities, but not everyone has them, so more of a range would be good. Maybe themes, like Mexican night. I don't know if improvements are possible under the circumstances there.

My parents were here for a respite stay. The minimum amount of time required for a respite stay is one month. The decor is outdated but the accommodations were comfortable. Overall it was a very good experience.

Friendly, helpful, patient staff. They simply made us feel at home from the initial visit. The location worked for our family as well.

Tall Oaks has been a good experience for us overall. Some staff is ok, some are fantastic. Overall we feel like our loved one is well cared for. We chose them because it seemed like the best fit.

Friendly staff, but some medical appointments are not well supported needing transport off site. Such as hearing aid appointments and dentistry. I would recommend Tall Oaks to others looking.

My loved one was a resident at Our Lady of the Valley for several years. Overall, my loved one had a good experience at this facility. The cleanliness and friendliness were good. The staff, care services, meals and activities were also good. The value for cost was very good. I would recommend Our Lady of the Valley as an option for others to consider when looking for an Assisted Living facility.

The staff were great. The ONLY person I had any issue with was the Therapy Director but the Director of Nursing was very helpful with that. There was just confusion over the orders and getting therapy started. But it quickly rectified. The rest of the staff was great!! The facility is dated, but always very clean. I would definitely recommend Tall Oaks Assisted Living to others looking.

We toured Potomac Place during our search for a facility for our loved one. The facility and our tour were both great. This facility was my 2nd choice, but I didn't like some of their policies when it came to Memory Care.

My frustration with Tall Oaks is that I don't feel I'm kept up to date on [name removed] medial care. I do get calls from the nurses occasionally (when he's fallen, needs a razor, etc) but I'm not told what happened when he saw the doctor or dentist, etc. I took him to a doctor outside of Tall Oaks because I didn't even know he'd been seen by one at the facility. The meals in the general area were great and [name removed] got his ice cream just like he liked it. The manager there is wonderful. I don't know how the meals are in the memory unit. I've only seen cups of cake, etc. The music program is wonderful. The garden area is nice. [name removed] seems higher functioning than most of the other memory residents and it would be nice if he had a little more area to roam. I'm hoping he'll be able to go to the outside area once the weather is nice enough.