Colliers Assisted Living

The experience was good. They took care of my mom as much as she would let them. They checked on her pretty regular and they were nice to her.We checked several places. Mom found faults at all but this facility. They had a room she liked available we had her moved in the next day.

The staff is very kind, thoughtful, and caring.

Thank you to [name removed] the nurse that took time with my dad helping us fill out forms for the VA, thank you to [name removed] for jumping in with positivity! Thank you to the kitchen staff for being kind to my dad and joking with him. Thank you to [name removed] for providing excellent service at Wickshire. [name removed] is nice to our dad & jokes around with him too. Checks up on him medically! ?? Also [name removed]the business manager has been very helpful & understanding with the financial aspect! [name removed], [name removed]& [name removed]are all very nice receptionists! They have filled out work orders, added Dad to the shuttle schedule for doctors appointments and are always nice and positive when we talk to them over the phone and in person.

My overall experience was good, there were some concerns in the beginning as to my Moms care, but things seem to be better now. We felt Wickshire would be a good fit, its just the right size and convenient for our family. The staff are very attentive to the residents and that was important to us.

Staff is very nice. Most services are good. There have been 3 chefs since I have been here. Meals are mediocre but some are good. overall not a bad place as cleanliness is excellent. This is a very high priority to me. I would recommend this place if price is a priority. The one thing that needs a lot of improvement. I am relatively independent but one time I rang for assistance the response time was over an hour.

Overall very good.

I think clients and THE Pointe's Staff will improve by including a lot more fresh fruit every day! Please put a sign up sheet for red Lobster and Outback restraunts 2x monthly!

The Pointe as a whole has been a blessing. We thank the staff who share their compassion for residents and our mom, including daily care, planning activities and family gatherings! Our concerns are the disrespectful attitudes of the staff (some) towards moms questions or needs, adding to her anxiety and feeling of being unvalued. The inconsistencies of scheduled care such as med dispercement, showers, dining, laundry and room cleaning are ongoing. We are hopeful these areas will improve.

When it comes to the food to me is not quality meals and sort of not heated well and for instance grill cheese sandwich with 1 slice of cheese on a non toasted bread. Wickshire Port St. Lucie is very nice. Clean in memory care. Aids are especially caring. I did have some problems that took 1 year to get taken care of, but that was due to a help problem in the maintenance department which has been taken care of. All around clean and pleasant. Would definitely recommend and happy to have a safe place for my step dad to live.

It was super frustrating to not have anyone greet or guide my sister when she moved in, especially when we were told she would have someone show her the ropes for her first 2 weeks.

Our family had an in person tour with Wickshire Countryside and overall we thought it was a good tour experience and nice community

I would tell others looking into Wickshire Countryside that all of that staff here are very friendly and helpful. Although the response time for the aids tends to be a little slow. The food seems to be very high in sodium. They also often run out of food that is on the menus. Overall I would still recommend Wickshire Countryside to others.

Wickshire Port St. Lucie is a clean community and the staff who care for our loved one are caring, calm and patient. We would recommend the community to other families but the meals, dining service and activities need improvement.

The team was very helpful transitioning my Aunt from one facility to another although we weren’t able to be on site ourselves. They even found furniture for us to make my Aunt feel more at home. One staff member brought in her own tv for my aunt. There are three meals a day. My Aunt is in memory care unit and I am not present to see meal time. Staff reports that my aunt sometimes likes to eat in her room, I hear that they provide alternative meals on request.

The director and the staff really listen to what your needs are and work to accommodate you. Area for improvement in my opinion would be the food. The meals are nourishing, but could be more tasty.

We chose Wickshire Port St. Lucie because of the value for the money - based on her income she could afford it. It was vey clean and the people were friendly. The studio she has is perfect for her and what she needs. [name removed] who helped us in the beginning was quite helpful and very honest. They have been very helpful with her medications. She is not a fan of the food at all - she says the meals are too salty. They have had a meeting with the chef, but I am not sure if any changes have been made yet. Overall I would recommend Wicksire to others looking.

We've been very happy with this facility. All of our family says it's beautiful and that the staff is always glowing and friendly. The Sales and Marketing Manager that we've been working with has just been wonderful. The Business Office has been good, as well. We've had some issues with the Home Office as far as billing. For two months, they auto drafted more than they were supposed to for rent fees, which sent my loved one into somewhat of a panic. The first time, they refunded it to him. The second time, they credited it to his next month's rent. I think that's been resolved, I hope so! What stood out to us initially at this facility, was our tour/tour guide. She was very bubbly and truly seemed interested in hosting the tour and providing us with information. She was very genuine and was greeted by several residents during the tour who seemed to really enjoy her. They also accept VA Aid and Attendance here, which is very helpful for us! That has kicked in, but before it did they were great about working with us and our budget. My loved one has been very happy with the food. They also offer a good variety of activities and he enjoys them. Communication with the family has been good. Overall, I think we made a really good choice. It's been a great experience so far. I would, without a doubt, recommend them to family and friends.

While not perfect, I would still recommend it to other families. They're open to communication and have done what we needed them to do for our family member after we talked to them. Like most places, I think it's better to get there earlier on for assisted living vs. later on when you're too medially ill. But it's a place I would consider going myself. One thing I really like is that they make visiting easy. We're able to spend a lot of time with our family member, and I know that's not always the case at other places.

They really try to cater to my loved ones needs, with the food options. The food is very good. They do many things well, the only issue is with billing sometimes. They could be more responsive. Overall, my loved one is happy, and is treated well.

I toured The Pointe and the staff were great. We went to the memory care unit and they only had 2 people in there. One man was in the fetal position and the other lady was crying. They said she cried all the time and I just could not put my loved one there with that happening all the time. It was just not large enough, I wanted him to be around other people.