Colliers Assisted Living

Wickshire Port St. Lucie is a clean community and the staff who care for our loved one are caring, calm and patient. We would recommend the community to other families but the meals, dining service and activities need improvement.

The team was very helpful transitioning my Aunt from one facility to another although we weren’t able to be on site ourselves. They even found furniture for us to make my Aunt feel more at home. One staff member brought in her own tv for my aunt. There are three meals a day. My Aunt is in memory care unit and I am not present to see meal time. Staff reports that my aunt sometimes likes to eat in her room, I hear that they provide alternative meals on request.

The director and the staff really listen to what your needs are and work to accommodate you. Area for improvement in my opinion would be the food. The meals are nourishing, but could be more tasty.

We chose Wickshire Port St. Lucie because of the value for the money - based on her income she could afford it. It was vey clean and the people were friendly. The studio she has is perfect for her and what she needs. [name removed] who helped us in the beginning was quite helpful and very honest. They have been very helpful with her medications. She is not a fan of the food at all - she says the meals are too salty. They have had a meeting with the chef, but I am not sure if any changes have been made yet. Overall I would recommend Wicksire to others looking.

We've been very happy with this facility. All of our family says it's beautiful and that the staff is always glowing and friendly. The Sales and Marketing Manager that we've been working with has just been wonderful. The Business Office has been good, as well. We've had some issues with the Home Office as far as billing. For two months, they auto drafted more than they were supposed to for rent fees, which sent my loved one into somewhat of a panic. The first time, they refunded it to him. The second time, they credited it to his next month's rent. I think that's been resolved, I hope so! What stood out to us initially at this facility, was our tour/tour guide. She was very bubbly and truly seemed interested in hosting the tour and providing us with information. She was very genuine and was greeted by several residents during the tour who seemed to really enjoy her. They also accept VA Aid and Attendance here, which is very helpful for us! That has kicked in, but before it did they were great about working with us and our budget. My loved one has been very happy with the food. They also offer a good variety of activities and he enjoys them. Communication with the family has been good. Overall, I think we made a really good choice. It's been a great experience so far. I would, without a doubt, recommend them to family and friends.

While not perfect, I would still recommend it to other families. They're open to communication and have done what we needed them to do for our family member after we talked to them. Like most places, I think it's better to get there earlier on for assisted living vs. later on when you're too medially ill. But it's a place I would consider going myself. One thing I really like is that they make visiting easy. We're able to spend a lot of time with our family member, and I know that's not always the case at other places.

They really try to cater to my loved ones needs, with the food options. The food is very good. They do many things well, the only issue is with billing sometimes. They could be more responsive. Overall, my loved one is happy, and is treated well.

I toured The Pointe and the staff were great. We went to the memory care unit and they only had 2 people in there. One man was in the fetal position and the other lady was crying. They said she cried all the time and I just could not put my loved one there with that happening all the time. It was just not large enough, I wanted him to be around other people.

I toured this community and it was our second choice.

My mom has actually gotten better since moving in because of the structure there, and mentally she seems to be doing well with that. The staff do their best, and from what I can see, they don't have much turnover. So my mom knows everybody, which is nice. I think they keep the facility up very nicely. It looks very clean and nice. And the dining room is clean as well.

The activities are good and overall the value is really good. The staff are very friendly and nice towards our loved one and our family. However we do not really are for the quality of the meals and the plastic silverware.

We chose The Collier at Naples because of their availability at the time, they had the type of care that we needed and also the facility itself was really lovely. The staff have always been very accommodating. They have a happy hour every day at 4 and everyone who lives there absolutely loves it. I would definitely recommend them to others.

This community was nice but it was bigger than what we wanted for my loved one.

Wickshire was more expensive and I did not find it as nice. The rooms were particularly small, they put 2 studio apartments together to make a 1 bedroom but it was still small. There are 2 bathrooms in the room which we found kind of odd.

overall experience with Wickshire countryside has been excellent; friendly staff, [name removed]has been wonderful to work with - very clean and nice facility . they do need to update their business forms; very hard to work with and not easily amended.

Our tour experience with Wickshire Port Orange was nice and the staff were all great, there was just nothing that really stuck out to us, we were wanting something out of the ordinary.

We had a positive tour experience with Wickshire Port Orange. They gave a great tour and we liked what they had to offer. There was nothing negative about them at all, we just did not get the "feeling" that this was the right place for mom.

I would like to thank [name removed] for taking the time out to show my Mother In Law around The Pointe. She is an excellent employee who always goes over and beyond when helping! We appreciate that so much!

I just wanted to give a great recommendation to [name removed] the med tech. She has been so caring to my Mother who is memory care. Every time there is a problem [name removed] has been there! [name removed] is a bright spot at The Pointe! Please hang on to her because she is needed!

Nice community, not the right fit for our loved one.