Colliers Assisted Living

So far everything is working out well since my aunt's move to this community. It is a nice place, and I'am satisfied with her move here. She is safe and being cared for very well. The layout is very nice, and they do a good job with the cleanliness of the facility. It has been a good experience, and I would recommend this facility.

I am perfectly content with Horizon Bay. We didn't have the welcome they usually get, but we came in a little under the radar. But we haven't had any major complaints. They are a great location, and I would place any senior there. I would highly recommend them.

The managers who run the place are stellar, they are very nice. The maintenance department has trouble finding people to work though, their services are really super. It takes forever for her laundry to be clean and to respond to repairs.

The managers who run the place are stellar, they are very nice people. However, the maintenance department has trouble finding people to work, the services are really sub-par. It takes a long time for them to respond to repair requests, and the laundry service is also very slow.

Everyone that we came into contact with was friendly, receptive, helpful and professional.

Very friendly staff. Great location. The place is so nice and clean. Extended dinning times and choices. Price met our budget. Great 1 bedroom apartment with kitchenette available. Love the staff!

This is about the memory care portion, also know as Clairebridge. When my mother needed memory care I first encountered Clairebridge in Gainesville, FL, I like the unit there (all memory care in a stand alone building). I liked the facility and staff better than the next available national company, Emiritus. But following discussion we determined it would be more advantageous to be closer to my residence, so we investigated Clairebridge at Horizon Bay (Clearwater, FL). Here too I was impressed by the dedication and quality of the staff. The facility is clean, safe and well run. I feel that my mother gets the attention and services she needs while the staff is courteous and respectful. At Horizon Bay the memory care unit is only 20 rooms in one wing of the building on the ground floor. They have their own eating area, as well as an outside garden area easily accessed.

I have been a resident for 3 years. This is my home now and I'm very happy and comfortable. I have many friends and we try to participate in as many activities as possible. The activities are to my liking; there are many ways to keep busy. As a matter of fact, I'm the Vice President of the Residents Council, which I enjoy! The council's job is to find new ways to improve our everyday living. I have the support of my son and daughter who live nearby so I feel more fortunate than some other residents, but Horizon Bay tries hard to accommodate everyone's needs. The Horizon Bay facility is just one part of the much larger Brookdale community but it still manages to feel like a cozy home.

I am so glad we found Arbor Oaks. Is it perfect? No...nothing is going to be perfect when dealing with a dementia patient But at least here many of the aids actually do CARE about your loved one. All I know is this...I can sleep at night knowing (for now) that she is safe. She is clean. She is being cared for. She is eating. And honesty folks, that is all you can ask for. At the very least she should be clean, in a clean safe environment and being fed. The other place she was she had none of that. And on "a place for mom", the dismal place she was formerly at has a higher score..go figure. Trust your instincts and do your homework. Always remain your loved one's advocate. Expect a few bumps in the road as this is normal transitioning. Here is what you should NOT expect: Do not think you can just drop off your loved one and never come back or come back monthly. You HAVE to remain on top of things. And why wouldn't you?? I will forever advocate for my Mother regardless of where she is.

I chose Wickshire for my mom because they had a couple employees who spoke Spanish and for me it was important to have someone she could talk to when she needed help. She was also with Treasure Coast Hospice and while at Wickshire their nurses would see her and keep me updated. Unfortunately mom's condition was getting worse and she was at that facility for only two weeks when she passed. Her passing had nothing to do with the care she received, it was just God's will and her time to go. I would recommend Wickshire, even though mom's time there was short I could tell that the other residents were well taken care of. The manager of the memory care unit was very nice and would answer any questions that I had. Many of these facilities are quite expensive and not many people can afford to pay for them and have to struggle to pay. I cared for mom until I couldn't anymore, my mental and physical health was being affected. I thought that maybe she would be there for at least 6 months as per the cost but God had another plan.

Since Colliers has taken over the staff they've hired are more professional and courteous. There are positive changes occurring.

Good staff,lots of activities for residents, even if in a wheelchair or almost blind! The director is active with residents and easily available if questions! Clean facility also!

If you put your loved one in any ALF it's best to check on them often and staff because things get missed. It's also good to put certain notes up in their rooms so the staff can understand where things go etc.. At this place they went through staff changes for a while because of new ownership. So it's important for caretakers to get to know the staff, know their names, their schedules. I still think in this place the weekend staff is weak and somewhat lackadaisical. Leadership on the weekends needs improvement.

The people at Wickshire were very nice. the price was great. the service good. as in any business some people are good done bad. the good people at Wickshire were really good. she was under hospice care at the end. the Wickshire people were very nice

Mom moved into memory care from home I was surprised at how all she adjusted to being there. She liked being around other people and the facility is small enough where it’s not too disorienting. That was the reason I picked it in particular as opposed to the larger fancier places where I knew she would be lost when she left her room. The staff seems very nice. Most important I always find her clean. Her room is kept clean and neat. The facility is well maintained even though it is older.

We went to our first visit just to have something to compare with facilities closer to me, but the staff was so warm and inviting. The residents were gathering downstairs for bingo and they were also invited pleasant. It felt like family. The place is small enough that everyone seems to know everyone. My brother loved the food and there must be plenty of it because he doesn’t eat the snacks I bring anymore. The staff has done everything they can to make the transition comfortable There have been some growing pains with the meds but I’ve been assured that will be resolved.

Since my mom got there the marketing director quit, a new financial person & nurse had just started and I just heard they fired the executive director! Better communication with family members is needed. We had some growing pains when my mom got there and if I did not have private caregivers with her I would not have known what was happening. All in all it is a decent place. You just need to make sure the staff knows what your loved one needs.

I would highly recommend Wickshire Countryside to others looking.

The van to bring them to Walmart, doc appt ect...has not been used/moved since my dad has been there the last 6 months. However, based on the experience we have had so far, we would recommend this community to other families.

We are confident Dad is in a caring place; there can be improvements. The cleanliness is reflective of dads messes though. Everyone is friendly. One person wasn't always, but she is no longer there. All the attendants are helpful and kind. The medication management is confusing. We briefly used the service & are thankful dad is able to manage his medications. I've enjoyed some meals there and they serve the residents well and give options on the menu. They always have activities going on & keep the residents involved in the community. I am thankful Dad is in a good place with people who care!! Also thankful for patriot angels who helped us secure funds through veterans services. God is good! Thank you to A Place for Mom for helping us find a great place for dad lol!