Claiborne Senior Living

The Claiborne is a very clean community, and even though we did not have first hand experience with the meals the menu always looked good. However our loved one was never really included or encouraged to participate in the activities. The community was not the cheapest in the area but also not the most expensive. We had such a good positive vibe from the tour - we felt this was the place for our loved one, but from our loved ones first day to their last we had reoccurring problem. We felt the level of care they received was not adequate and not worth the amount of money we paid. Our loved one was not welcomed on move in day, we were not given any information on what to expect and we just felt sad and disappointed.

Brickmont Roswell is a beautiful community and the staff are very very friendly and kind. However we do understand they are understaffed but with the staffing shortages there needs to be solutions and it seems like they don't really have systems in place. They say they have a ton of different activities but nothing really happens. There is supposed to be transportation on Tuesday's to take the residents to doctors appointments but there has been issues with that. We had such high expectation's and we knew there would be bumps in the road but sometimes it just seems like its one thing after another.

This facility is clean and it's safe, but they advertised so many activities that they don't actually have. Mom was not able to be active here. She just sat in her wheelchair most of the day. We would go to visit at 2pm and she would still be in her pajamas. In terms of helping her progress and be active, there was just no activity. The rooms are nice and very spacious. Communication with the family was ok, but we had to take the initiative and call. Getting her meds lined out was a process. We paid for a premium TV package, but hers was broken and she only had 4 channels. They never fixed it. I wouldn't recommend the memory care unit. I do have friends with loved one's on the Assisted Living side and they all have great things to say about it. I would recommend checking that out and we may also do the same in the future. But the memory care just isn't what is advertised.

The facility was clean. Our orientation leader was very nice. Some of the staff were great and some not so much. Some really went out of their way, but some didn't even seem to do the basics. Overall, I wasn't very happy with her care here and wish they would have been more attentive. Maybe it was an issue with being short staffed, I'm not sure. After mom passed, they did assure us that they would pro rate her monthly rent. It's been 2 months and we're still waiting on the refund and no one is returning my calls about it. I probably wouldn't recommend them to others, I would encourage them to look around.

My loved one was all set up and was going to move in here, but he changed his mind. They are still billing us for a lot of things even though he never moved in. I am not financially responsible for my loved one and yet I am the one getting all of these bills so that has been very frustrating. Otherwise it had looked like a great facility and we liked what we saw.

The person conducting the tour did a very nice job. But we weren’t impressed with the facility - we smelled an odor. It was further away from our family as well, and just not a good fit for our loved one. I found nothing wrong with the people there though. They were very nice.

We did not have the best experience with Brickmont of John's Creek. It was a very large facility and the layout was difficult to navigate because of the size. For example walking from the room from the cafeteria was difficult. It felt very cold environment and not friendly or warm and that is why he did not stay here. I felt the staff could have facilitated the transition better for me and for him, that lack of warmth made it very difficult for him to feel at home. The lady who helped us move in was wonderful in the beginning, but once we moved in she almost seemed annoyed when I had any questions or concerns. It is a clean and beautiful facility and the other residents were friendly, but there was just something missing. Overall we were disappointed with the whole experience here.

They are very short staffed and there is a lot of turnover and that is affecting other areas of the facility. There was a disconnect between the sales pitch and what we are actually getting. They could use many improvements.

The Claiborne is a beautiful facility, our loved one gets three meals a day and for the most part we really do like the community. However they are not always consistent and they tend to make changes without speaking with the families. Sometimes the information comes from the aids and not from the top.

This community needed to be updated and not the right type of place that we were looking for for my loved one. The tour guide was nice, this was just not the right place for my loved one.

Brickmont of Acworth will take good care of your loved one. The issue that we have is the communication with the family and follow up. The staff will rarely call to follow up with the family about a concern or questions the family has. They have made promises to call and they never do. Happy hour, trivia, physical activities, and more are some of the activities available for the residents to choose from. My loved one loves the food here.

Good community, too far from family and friends.

The Blake changed owner in the past six months that is concerning . Could not see the apartment we were interested in . Could not answer all my questions . Tour guide was friendly but seem she did not have all the answers .place seen enclosed and dark Views from room not exciting at all you either look at a pool or a canal . Lots of carpet in rooms , room would looked at had not been redone as yet .

I would tell others that the community is terrible with communication. I've had ups and downs since moving my loved one in. The Wellness Director and Activities Director has left the community, and they haven't let any of the families know about this change. I feel that they are still strict on their COVID protocols. I have to push them and follow up via email to get things done that were promised to me during the sign up process.

Very unorganized and poor communication with family members. Some of their issues could be due to COVID, but the most are more fundamental and reach deeper. Management is arrogant and sometimes condescending.

We have recently moved a family member in to Brickmont Woodstock. Very nice place , reasonable prices. Food is excellent. Caregivers seemed friendly and caring. Med techs know their stuff - very proficent Only negative has been , our family member needs help with toilet, dressing etc - the response time to get a caregiver to them in some cases has been poor or non existent. I have had to phone the facility to have someone go to my family members room, because pushing the pendant does not seem to get anyone's attention. I have personally experienced the issue. Brickmont is great for someone needing a little help but not for someone needing alot of care. I would consider it for myself,

I enjoyed my tour and found the staffers to be pleasant and engaging. I liked that this property offered assisted living and memory care, but I was less comfortable with this facility's use of contact nurses. Since my mother has some dementia, I'm concerned that she would not have the opportunity to get to know the nurses and/or support staff.

Needs to upkeep the landscaping better, keep the fountain with running water. Clean the outside of the building better.

Not really impressed. Their marketing packet is a disaster. No prices. Everything I asked about was not in packet. They said they are not equpped to handle someone that needs assistance with a feeding tube. Didnt have a good vibe when I went.

1/25/15 - Met with Amy Leake to tour the facility. The staff was very welcoming and friendly. The facility was clean. I found the square footage of the 1 BR apartments to be very to be small in comparison to other facilities I have toured. Adequate overall.