Claiborne Senior Living

Big promises, once in there things change. Family brought two relatives as residents one in assisted living and one in memory care. We worked out a deal that would make it possible to fit their budgets. Having them both under the same roof made it easier for us to care for them instead of two different place because one could be really strained financially if they didn't make a deal with us. The director that understood our situation has left, the new director knows of our arrangement but when they went up on the rate for our relative - the billing couldn't sort this out. Like other reviews the billing is almost non existent except to take their money. The director says they only communicate with billing via email and no phone number was provided or email to us. I call BS! As far as the staff they are very professional and friendly. The place is clean all though on a recent visit in the assisted living are is had a strong hint of urine in the air. Food looks good. Billing stinks!!!

The staff is very friendly but at the same time very slack and slow to respond to the residents needs. We often have to request multiple times and multiple people to get simple things taken care of. The staff turnover is very high.

My mom passed away back in December. The one aid she had was nice and kind to her. Didn't get to know the other ones cause as soon as I did they did a change they switched directors and either let go of aids are moved them so it was kind of confusing half the time. The place was nice but because of all the moving people aids I'm not sure I would recommend it. Old people need stability. I would like to hope that most of the same staff is still there but the staff chanced hands twice while my mother was there and she was only there a year. It was affordable at the time.

The Claiborne at Brickyard Crossing can improve on all areas, the staff is steady changing and that's not good for the people who live there

Nurse in charge was difficult to get in touch with at times. I felt she had a lot to keep up with being just her. My dad was there because his wife was in hospital and he needed to be looked after due to his stroke. Because he didn't ask for anything I felt like he was just left to himself. I had to ask for his sheets to be changed as they were not doing it initially. Also there was some confusion on the payment of his bill. The wife was supposed to take care of it but did not get the statement and by the time I was notified they were threatening eviction which I was upset about. The office manager was very rude. I would not bring my father there again.

The facility as a whole is beautiful, modern and clean. Reasons for my ratings: Third party billing company has been a problem with zero communication. Mom's room has not been kept clean. Sheets and linens tend to disappear. Only some of the staff is friendly. The entire management team has high turnover rate. No one seems to have authority to correct problems or concerns. No one makes themselves easily accessible to address concerns. The nurse doesn't want to be bothered.

Facility is very nice. My mom's apartment is generous in size. The day staff are friendly & helpful. They really need an activities coordinator who wants to do things with the residents & has a variety of activities to keep the community entertained. There are some things that need improvement but the new director has only been working for a few weeks so we're just giving him some time to get used to the facility.

The service and facility are really great. Brickmont is truly the best place for my Mom outside of her being "home" with Family! There are some administrative items that can be smoothed out. Always make sure the facility gives you a clear picture of what any facility is offering and how the process will be handled with the resident your family member. Example, incontinence management...

Staff is great. Management is awful. Owner is impossible to deal with. Food is awful. Portions are very small. I do not recommend.

Director and staff were not responsive to our questions. It took many calls to try to get answers. The facility as a whole was clean but rarely came in her room to clean. I felt we had to ask a lot about the meds especially during hospice. Mom loved the food. She only ate in the dining room a few times because was sick, in the hospital or on hospice. But thought what they brought to her was good. Brickmont was great during hospice. They allowed us to hire extra caregivers. This was our best benefit to moving.

The facility is going through a management restructuring. The facility is beautiful and there are some wonderful people working to make it a wonderful place to live. However, there have been consistent difficulties in finding staff and a good chef. This has been a detriment in the last 6 months. They need to find a dedicated chef with an inspired menu and wait staff. I know they are trying to fix it, but the residents are not happy right now

It's a very friendly environment! People are really nice and the staff are friendly as well! They need to come up with more activities that not only fit women but men too! They do happy hour way too much! 6 days out of the week is too many!

Overall we are pleased with the facility and staff, but the one thing we have not been happy with is the communication. We would rate it a 1. We like the director, [name removed]. She is friendly, but not always around. If you have a billing issue. The billing department does not exist. We had an error on our invoice and after numerous emails and going to the facility, we were told we needed to speak with "billing". Apparently "billing" is the owner and they are invisible. It was a very frustrating and stressful experience. Move in was great, staff is friendly. Also pleased with housekeeping, facility always smells nice. Our mother loves the breakfast, and sometimes other meals. She complains about the lunch and dinner, but I wouldn't rate the food based on her opinion because she is picky and complains a lot about food wherever she eats, whether it's a restaurant or anywhere else. The menu looks to have a nice variety to offer but I haven't ever tasted it. We would recommend the facility to others.

Brickmont Woodstock Review.

The only real concern that I would have is the lack of communication with the family. My mother has dementia and her memory is not good. I have asked for updates on how she is doing from their point of view and cannot get anyone to call me back. I live close by, so I go over there often to see what's going on. But having a way to get regular updates on my mother would be beneficial. The facility seems to be clean, but in some of the common areas the carpet is stained. I'm not sure if shampooing them would improve the look or if it's just time for the carpet to be replaced.

Only issue that I think every place has is short staffing. My dad was only there 2 weeks so hard to really know how things would have turned out. It was close to his home and friends. Also [name removed]who does all incoming applications is a wonderful person. Goes out of her way to meet your needs.

It's beautiful but the care is lacking. We picked this community for our loved one, because of your recommendation.

I'm happy to get on a call with more detail as needed. They lost their activity director and that has disappointingly left very little for the residents to do. I would say they could pick up the level of care as well. Most everyone there is very nice and it being a newer facility, is in great condition.

Overall the Exec Director is zero help with anything. They really just don't care, and they offered promises of services that have not been provided.I wouldn't recommend this place to anybody, but it is clean. The food is not awesome, and, like I mentioned executive, Director is worthless. The head nurse is amazing, as well as the activities. Director is the best. The eggs or powdered, my loved one says the food is not great. The people at the front desk are very friendly. Their billing is really not awesome.

We picked this community, because they allowed pets. I would not recommend to other families. They don't communicate well, and we still have some unresolved issues.