Claiborne Senior Living

Skipped meals and dining rating because food was excellent 5/5, but dining room atmosphere is terrible 1/5. The community sales director is wonderful and energetic. The community is pristine. The food is excellent. The executive director is focused more on the overall look of the facility to the detriment of the residents. The care is administered in a boot camp mentality and the residents are getting yelled at everyday for not being able to help themselves. Sometimes residents have to wait in excess of 2 hours for a caregiver to respond to the call button. My mom was told that her name was on a "list of people we aren't allowed to help." She routinely had to wait over an hour after each meal for the caregivers to completely clean and reset the dining room before someone could assist her in returning to her room. She was miserable and has already moved out of the facility.

[name removed] on the dayshift was wonderful with my loved one. But it got bad on the night shift. They didn't seem to know how or try to divert him when he would get upset. I would rate dayshift staff a 4 and nightshift staff a 1.

Communications are an issue. The services promised are not always available. Based off of our experience, I would not recommend Brickmont of Acworth to others.

The biggest problem our family had was the lack of prompt response time the staff had when our loved one would push her button she when needed assistance.

The senior staff is unresponsive to the needs of the residents. Even though a caretaker was let go for an incident with our loved one, the situation did not improve afterward.

On paper Brickmont Acworth is a great value and show be a good home. In reality there are a lot of issues. Services are sporadic, meals are mishandled and a huge sore spot for the residents. Activities are listed but really non existent. Turnover of residents appears high and my dad is not happy. He is sticking with it right now because the cost is good and he is hoping things will improve. But if not he will be moving.

My mother has lived at The Claiborne for a little over a year now. The floor plans and facility are quite nice as to be expected for a new building. However, the quality of service, ESPECIALLY dining, has consistently declined. I cannot count the number of times the staff in the kitchen has quit, and they are not provided with decent ingredients when they are there. The latest staff quit again yesterday and the solution provided for dinner was to serve Little Caesars pizza. It’s one thing to have to resort to ordering pizza at the rates the residents pay, but even worse to get probably the lowest quality pizza available on top of that. The cleaning service is as inconsistent as the dining and you never know if they will even show up. Residents were promised door front trash pick up at move in and now must carry it to end of hall bins and management tried to make them take it all the way down and out to the dumpster at one point. I am extremely disappointed at the decline of service

At first I fell in love with the community. The location was perfect, and the facility was fantastic. But I was not pleased with how they handled my loved one's behavioral issues upon move-in. And I had to move her out pretty much immediately. Listening to them, I fell for all of it. I think they probably are a great place, but I don't think they can handle certain dementia-related issues. The director was fantastic, as well as the main nurse. But since then I've heard they've had some turnover. They were helpful in finding a place for my loved one to go, but they just couldn't handle her needs.

Due to the covid restrictions we were not able to get inside the community to see how clean it was but the exterior was very clean. They also still put in a really good effort to keep the activities going which was nice, our only problem we ran into is that in the beginning they did not assess our loved one correctly.

Moved into Brickmont Woodstock 10 days ago, moving out this week Building is great, food is great Caregiving is poor, not particularly friendly and difficult to get their attention. Appears to be ok if all you need is lodging, meals and laundry otherwise not a good choice

We were disappointed in how run down this community appeared to be, the staff member that did our tour did a nice job showing us around and answering our questions but we did not feel that this would be a good fit for our mother at all.

Staff is ill equipped, no one seems to be able to answer any type of questions.. cable isn’t working half the time and don’t have clue about getting previous phone number ported to brickmont..

Beware! If you truly love your family member do not move them their. They have a high turn over rate in staff which is ridiculous. The ED [name removed] is very unprofessional and rude. She stay in her office all day with the door shut. She talks down to her staff and families. The food is horrible for the price you pay and never improves. Upper management doesn't do anything about their buildings and hire unqualified and unprofessional staff.

The nurse ([name removed] ) is not very friendly and speaks in a condescending tone. Many other families feel this same way. She's especially bad/rude when it's just you and her one on one. In a public setting, she's all smiles though. She is definitely not a people person, and is in the wrong job. Even the staff feel she is not nice. She's just an LPN, too.

Brickmont Woodstock was absolutely not a good fit for my loved one.

This facility is not for anyone who is unable to be fully independent. There are so many things they need to improve on, too many to type.

Overall experience is a bait and switch. We didnt have any issues with the cleanliness but the staff lied and tried to ignore me to get me to leave. They put our loved one in a non lockdown section on a busy street which is not what we asked for. Our loved one was never fully checked in.

Overall experience. 1 - terrible. It was not a good fit. The medical team prescribed him a very strong medication that caused a serious decline over two weeks without any authorization from me his POA/daughter. The other medication he was on was not given consistently. If they ran out due to Pharmacy not sending they just didn't give patients their medicine and they didn't alert family that the medicine was being withheld. The staff was not patient with my father who has Alzheimer's. They would send him back to his room, sometimes putting hands on him to direct him. He was not at the level of the other patients who were incoherent and couldn't get around. I saw them put hands on other patients to force them in certain direction and even raise their voices to them on multiple occasions. 2. Cleanliness. 3-always subtle smell of urine (this did get a little better after the new company took over). The laundry was not done well at all - they lost his things and ruined some of the clothing. 3. Friendliness of staff. 4 - friendly but always on phones - laughing eating and ignoring the patients. Then carrying on into late night hours disturbing my dad's sleep - he often asked them to quiet down to be told to go back to sleep. 4. Quality of care. 2 - see overall comments. He was not getting groomed and sometimes had same clothes on for couple of days. 5. Meals/Dining. 3 - my dad lost over 20 pounds in two months they never gave me any reports about how he was eating or not eating. I asked them to give him snacks every night and it was hardly done. 6. Activities. 3 - they said they tried to get my dad to participate, but he didn't. 7. Value for Cost. 1 no value - he was not treated well. They treated him like he was mindless when he actually thrives very well around people. He is very social and communicative. The changes in him since he left that place have been amazing, positive and progressive. he was beginning to decline into a shell of nothing in that facility. I am so happy that we got him out after 60 days. I would never recommend this place to anyone. I met another person whose mom was there with elephantitus. She had bandages on her leg that were not changed for well over a week - when he asked they told him he needed to do it because they were not comfortable doing it.

Communication is the key to a successful business. None of them communicate to each other. [name removed] is an awful communicator/ manager, she is not detailed when calling family members on issues, unapproachable, disrespectful to her clients and family. Overall bad attitude, unprofessional and derogatory to her clients and family members. This facility was highly recommended. It’s a disappointment and I was sold a big fat lie.

We moved my uncle out of Brickmont about three months after he moved in. That should tell you something about our experience. There were a few really good caregivers there, but the facility was poorly run and didn't provide even the basic services they promised. My mother had to go every day just to make sure he got meals (he wasn't able to go to the dining room most days so we paid an extra fee for food delivery, and sometimes the meals didn't show up).If they actually did everything they promised, it would have been a good value The good caregivers they had were obviously way overworked. The management was no help at all. One smaller but still important thing is the laundry. They were supposed to pick it up and return it a certain day. They never did, and my mother would have to go looking for someone to find out what was going on and sometimes she took the laundry home and did it herself. If you needed help or had a question, you were supposed to tell the person at the front desk. I felt so bad for her because she had to deal with the front door, phone calls, and complaints and questions from everybody in that building. It was ridiculous.