Claiborne Senior Living

We can only speak for the memory care section. We love the 9-5 staff of Brickmont, but the staffing and care was not the same or best experience on nights and weekends. High turnover, 50% lovely caring people, just not enough of them.

Everyone is very positive when out and engaging with residents. They know all residents by their first names. The quality of care is hampered by the turnover of staff - a nation-wide challenge. Food service is inconsistent. The use of the on site management staff helps keep things moving during busy times, but the food service staff suffers from turnover and employee absence issues. The Activities Director is awesome! The Energizer bunny couldn't keep up with her. The director is invisible to the residents. It looks like any initiative brought to her attention must first be approved by "corporate" - resulting in little real time improvement.

My loved one was previously a resident at The Claiborne at Baton Rouge. The nurses were caring individuals. The food was adequate, the place was clean. Everything about the physical facility was pleasant and, as I chatted with folks in the common areas of the other part of the facility, they all seemed happy. The move in- and move out was efficient and professional. They knew it was stressful and did anything they could to smooth our path. I know the management has a good attitude and WANTS every person to receive the same treatment that they would want their own family members to receive. But sometimes, things are beyond their control. I will say, the last week before my loved one died, no hospital could have done better. I give them a 5 star for end-of-life care.

Parents just complain about the food and the separation of independent and assisted living socially.

I like the all inclusive pay. 1 pay it includes everything. Other places we visited you pick and get charged per service. But I never wanted my dad to get turned away because he didn't have a service. The facility is very clean and smells good. They did just have a massive turn over on employees and they seem to have handled it pretty good. No place is perfect but went things don't go well I feel they do a great job taking care of it.

I have been very pleased overall with Brickmont Roswell, both with the Memory Care side where my friend was a year ago, and with the assisted living experience that we are now in with my in-laws. There have been a few minor issues but they have always been addressed and resolved satisfactorily.

I would definitely recommend this facility to others. The staff is always friendly and professional. The move in process was a breeze. The housekeeping is great - we've had no issues at all. The meals are okay; my mom would like to see steak and other more expensive meals, but that is not realistic for this type of residential facility. I would appreciate a little more communication when rates, care levels, or key personnel at the facility change, but it is not a worrisome situation. Overall, I am very glad that my mom selected The Claiborne at Shoe Creek.

You have to be involved in the care. You know your Mom better than anyone. They are good partners, caring and open to change to benefit the resident. I would recommend it for a hands on loved one that wants your Mom to continue to have the independence.

I would recommend Brickmont Woodstock. Caregivers really seem to bond and care about the residents. There are activities daily but they may not appeal to everyone. There are some good complainants from my mother but at least she is getting three solid meals. Everyone is nice and friendly when I have visited.

Very good except staff turnover and rates jumping quickly. Number 8 equals a 3 cause the rates jump quickly.

I must say that my mom loves it at Brickmont. She told me last night that she feels like it's her home and she feels safe and cared for. The major thing we hope for is better food quality and quantity but overall it's her home and she's happy to be there. The cost was what lead us mostly to Brickmont. Although still costly it was less than most that we visited.

Overall we have been pleased with the Brickmont and most of its staff. The facility is clean and activities are well run and staff is attentive and friendly Rooms are spacious and pleasant. Food is fair . We have one complaint which is concerning and that is regarding her medication management - there has been times when a pill has not been administered but our family member is aware enough to advise the tech’s of the necessary correction. On a larger scale within the last few days the tech’s have let a medicine run out and rather than escalating the issue they chose not to administer a very necessary medication and therefore was missed. Thankfully, our family member is aware and reported to her children who had to escalate and resolve with staff. A big disappointment and now we will be monitoring and hoping Brickmont can restore our faith in their processes and staff. We recognize the transition will come with bumps but this was rather alarming, grateful for the resolution.

There is a new director who seems to be very engaged and interested in making Claiborne a great place for the residents and families. We have been very pleased with the quick responses we have gotten when we have had issues. They have also been aggressive with corrective actions and the results are starting to show. They also seem to be getting their staffing sorted out. All in all, we are very pleased.

I picked this community because it was a single, all inclusive price without tiered levels of care. It looked clean and well maintained and professionally run. There weren't any serious violations on the department of health website. I would recommend to a friend, and suggest they consider if the level and types of activities were a good fit for their relative.

The building is very nice and so is the staff. But if you need a lot of care this might not be the best place. There were only 2 people at night per floor to help with bathroom duty and patients suffered. Dining is rigid and patients spent 2 hours in the dining room for each meal. But what staff they did have was very nice as were the rooms. But better than a nursing home for sure if the person can help their self walk and bathe.

I would recommend this facility. Overall, the staff is consistent and friendly and seem to sincerely care about the adults who live here. Multiple options are offered for meals each day - for all three meals. My parents like eating here. Socialization is offered, but not required so it takes a little while to find your way.

Overall a good facility. Staff is great. Atmosphere is great. Their choice of external health care is not so good. Not impressed with Guardian Pharmacy or Pingetin nurses.Picked because it is a good value and is well maintained. Staff are friendly and cheerful.

The assisted living side of Brickmont of John's Creek was fine, but a little more activity would have been welcomed. The dementia care could have been better.

For dining- my mom thinks the food could be better but in fairness, she doesn't like ANY food , but the dining staff is very nice, kind and responsive, like all the other staff. It is a pretty community and the staff is VERY friendly

I would definitely recommend Brickmont of John's Creek. The building and rooms are immaculate. The move in process was smooth and easy. The caregivers are pretty good- they are perhaps too busy, but they care and want to get things right. One staff person was rough, but after reporting the problem it was addressed. The administration staff is caring and responsive. Getting the care plan updated as needed is essential to assure the right level of assistance. The meals are excellent.