Claiborne Senior Living

Wonderful place! Dad enjoyed the staff and great food. My only complaint was not receiving a call back from head nurse after leaving two messages. It was, however, over a holiday weekend. I was always able to speak with his staff nurses.

I moved my Dad to the memory care unit at Carriage Court in Germantown 6 weeks ago. The transition was difficult for everyone, but the people have been great. It was my initial impression of the people who work at Carriage Court that caused me to choose Carriage Court in the first place, and now that I have gotten to know them better I absolutely feel that I made the right choice. Now that everyone has adjusted I am pleased with how well my Dad is doing. The staff are very pleasant, hard-working and professional, from the front desk and managers to the nurses, the assistants, and dining/other staff. I never wanted to have to move my Dad out of my home, but I am very satisfied with our situation.

They have recently changed owners my mothers does not get her clothes back in a timely fashion also missing sheets and washcloths room hasn't been cleaned in 2 weeks hair on bathroom floor and tile needs mopping.

While friendly and supportive, the staff are not trained nurses. A nurse visits but is not there regularly. Brickmont was recently taken over by a new management company, so some things are in limbo.

Get to know your loved one's caregivers, med techs, cleaning staff and the activities director it helps with everything. Mom's are great to her. Before the change in management we did struggle with communication concerning meds, but as I "got more involved" with the wellness director, [name removed], things have gone smoothly.

I like that it's all inclusive. My grandfather can get most everything he needs there. They could definitely improve on efficiency and some of their processes.

The staff is wonderful, the facility is clean, the care givers are nice, polite and attentive. There was an issues with medications not being given to my mom. Critical meds. The med tech was written up and then later released from the job.

The new management company seems to have diminished the food quality and brought a more institutional feel to the place. The aids and staff dealing directly with residents were very friendly and caring. The only issue is that my husband left there as the new management was settling in and the changes he was seeing weren't positive. Like food quality going down dramatically and executive director leaving and staff not happy. So his experience could be outdated for someone considering it today.

Great facility and happy my mom is safe and well cared for. Admin staff has already changed within only a few months, but care team is wonderful!

The majority of the staff is friendly and caring. There are a few super star employees. They have seemed short handed lately. The med techs could use some more training. The food has declined lately. There are not as many choices and they are doing a hot meal at lunch but a smaller meal at dinner time. There are not many vegetables and definitely not fresh vegetables. There used to be choices of entrees and now there are not.

I would recommend. We picked them because of the availability, Price, and looked like a nice place. Of course that was a year ago prices are much different now.

We chose Brickmont of West Cobb because of the recommendation we got from A Place For Mom. The staff have been very easy to work with, available when needed, skilled where necessary,

Brickmont recently was purchased by another company. Policies, prices, office personnel have changed as well. Accounting questions, billing questions, extra charges, etc. are sent to corporate now and quite frustrating to resolve by emails. Brickmont still remains a beautiful living place for mom.

Cost in my opinion is on the high side, but it was less than some of the others around. They were great overall, very friendly and helpful. My only dislike was the overall cost. They are also not very flexible with the timing in when they get paid.

The staff at Brickmont is truly exceptional and has far exceeded my expectations. My mother has been in Brickmont for 2 1/2 years and during that time there has been very little turnover. They have shown that they truly care about getting to know my mom and me too! When I walk in, just about everyone knows me by name and everyone always greats and/or speaks to me as a work my way from entry to mom's room. This is our first and only Assisted Living facility we have experienced and I am very pleased - my mom is safe, happy, & healthy and that gives me so much peace of mind. I would highly recommend Brickmont of Johns Creek!

I was told that they did not have feeders to feed my mom. I chose this community because it is close to my house and my mom can't feed herself. They have feeders. Brickmont was willing to take my mom when others would not.

My mother in law complains about the food regularly. She enjoys the facility and the staff is helpful when they are made to be. Brickmont was bought out and now we are anticipating a 10% rental increase annually.

We have had some issues with medication management that required us to be very hands on and several conversations / calls and f2f meetings. It currently is being handled correctly but it took involvement from our family to address and let them know we were on top of things and monitoring staff and are continuing to do so. New management company took over and seeing positive change.

This is a wonderfully clean, attractive place and the staff seem to genuinely care about the residents. However, possibly due to some language barriers and sometimes due to bureaucracy, I’ve noticed I have to stay super on top of medication dosing and some other things. If your loved one is on anything PRN, you can almost count on many times they won’t get it even if they need it. The food could use some improvement as well, and memory care really badly needs some updates to access for family members, activities, and use of the full facility. At no point was I informed that my loved one would never even get to see the pretty common areas, gardens, etc or take part in any activities. They sell you on the facility & activities but memory care is a huge downgrade. Overall I’m quite happy though, things stay very clean and my loved one is treated like a friend by those who work there.

[name removed], of the Sales Staff, was very good about answering questions and following up without pestering. And the facility presented well on their website. The virtual tour was easy to follow. Location was important because I wanted to be close enough, but didn't want the facility to be just outside our neighborhood so that I would feel guilty about not stopping by every time I went to the grocery. Daily caregivers are wonderful. Senior admin and nursing staff are very busy and tend to be difficult to get a timely response from.