Century Park Associates

I have lived at Cherry Creek Retirement for some time. The quality of the food has really changed. The meals wether (breakfast or dinner) lack appeal and a lot of times are not edible, frequently sending the food back. It seems that some of the kitchen staff have been there for a very long time and do not appreciate any feedback. Some of the wait staff can be a bit snippy with the patrons and many times you have to wait a very long time for your food. I have heard many people say they are dissatisfied with the food and feel there are some needed changes for better quality meals and a more pleasurable dining experience. Hope someone cares enough to make some changes.

We were not too happy with them. My mother-in-law was only there for 3 days and she fell and was sent to the hospital and had to go back to rehab. They charged us for 2 months. It was a nice enough facility but she wasn't meant for it. The woman that we worked with when we first got there was very nice but I think they fired her. When she fell they did send her to the hopsital so the care was okay.

They will do what you can to get you there. If you need help you have to wait an excessive amount of time to get help. The food is sub par, and they are always out of things. If you have special dietary needs, they are not very accommodating in meeting those needs. To a senior who does not have much to do the meals are something that they look forward to. When you try to address a situation the staff denies the facts, and then you will be treated terribly. This would not be my choice of facility that I would place my family members.

The independent living was fine but once they moved to Assisted Living the place fell apart. The nurse changed 4 times in the last 12 months. The director is non responsive and avoids residents that have issues. The med tech on two occasions gave the wrong medicine. Some of the CNAs kept giving us wrong information on what can/cannot be done with the residents. Assistance with showers could several days past the scheduled shower and sometimes skipped all together without anyone to help. Turnover of staff was unbelievable and they would not call in outside agencies to help They do not post negative reviews on their website.

Our loved one hates it there and I wouldn't recommend this place to anyone. Our loved one says the food is bad and response times are slow. Also, services we are paying for are not happening.

This was not an assisted living, this is more of a nursing home. Honestly didn't look due to the overall quality was so poor. The lies were overwhelming. Each time there was an episode either with another patient ( can't call them residents cause of the mental capacity of these people I always got an answer we would change it. Things only got worse. As patients walked into my mom's room unannounced and pushed her almost having her fall. When I asked for a nurse or supervisor the only person present in the facility was the activity director and she thought she could help.

Do not move here. We picked this community because of the care, food, staff- from management to housekeeping, but they need to learn not to lie.

If you care for your relatives at all, please don’t send them here. There are better options out there. Your loved one will not get the care they need and deserve. They do not staff for the level of care they have there. The way they calculate your cost is not right. You could be completely independent but take 18 medications (even if just vitamins) and your cost will jump more than a few hundred dollars. And don’t let corporate fool you, your loved one is just a number to them.

The experience was horrific. Care was minimal at best. Food was poor. Her interactions with aides was abysmal. She stayed 6 weeks. We moved Amy back to Ocala in worse health than when she left. She immediately went to life care for pt for approximately 4 weeks. She never truly bounced back. I was told by corporate a lot of staff changes were taking place. No excuse for quality of care IMO. I would tell others to talk to residents or family members if possible. Get info first hand.

My mom has lived here for a few years and things have seemed to deteriorate. Quality of service has gone down dramatically. The office won't return my calls. Used to be great but I've found a better value down the road.

I'm not impressed with the place. Would not recommend this place to ANYONE! The overall experience has been very unpleasant. The staff are friendly to your face but then will stab you in the back. The quality of care services is terrible. the meals are not fancy...teenager runs the kitchen....definitely no gourmet chefs like they advertise. I do not participate in the activities, and the value for cost is too much money to pay for services received and/or ignored. Very unprofessional here.

Initial unassisted living in the Harbor, quickly turns to required assisted living at the Bridge, which then progresses to manipulation and undesired fees for specialty services. Price appears low initially, with insidious manipulated price increase at 5x over a short period of time. Leadership team similar to mean girls in grade school playground. Immature and disrespectful to residents and care givers. Do not trust anything with this organization. Employees try hard despite toxic leadership team.

My mother was there for 2 years.. I had to move her to another assisted living facility after learning that her pain medication would come up missing on an average of twice a month.. the new director and charge nurse are completely clueless and don't care about the residents.. I've seen 6/7 great caregivers leave this job because of employee bullying.. they are currently under investigation with the state.. I seriously urge anyone seeking assisted living to shop around.. in the past few months, I've seen quite a few residents move out due to the bad conditions and major rent increases..good luck in your search..

My Mom lived at Pointe Frontier for about 2 years in the assisted living unit. It started out okay, but there was a change of executive director and things went downhill quickly. She had a very bad experience and I moved her out. If you are considering this place for your loved one-good luck to you.

The company lies about serving gourmet meals and is barely serving residents any food at all. They want you to pay out of pocket for another entire meal to equal a normal adult serving since the regional director [name removed] enforced the new kitchen rules. We are being forced to order from restaurants for a decent meal since July this year. The kitchen now runs out of food before everyone is fed and this is with corporate approval! Three wonderful chefs have resigned because they refused to treat paying residents this way. I was even served a hamburger that was totally burned and unrecognizable with cheese, lettuce and onions! This company is a total farce and you do not want to live here!

I am a family member of a loved one at Garden Plaza Aurora- my mom has been living there for a very long time. The newest ED is a fine woman and leader - and I appreciate what’s she’s done for my mom. Most importantly though… assisted living is a mess and [name removed]the business office director was nothing but rude to my mom when asking about a bill.

We had a terrible experience with Garden Plaza. The management here was very rude and they hired inexperienced staff. The response time to care was slow and they did not know how to properly administer medications to residents. They ended up evicting my mom. I would not recommend them.

My 93 dad has lived here for almost 2 years independently. It is a beautiful facility. However when my Father fell last week and was hospitalized, I was told he cannot come back with 24/7 supervision. He was thrown out with no place to go and no notice. He spent 6 days as an indigent in a hospital before securing a room at an assisted living facility. The director, [name removed], offered no assistance.

If your parent or loved one does not need any support, or very minimal support, then this is the place for you....otherwise, steer clear. There are so many great places here in Omaha will to actually provide "assisted living" services, and provide care and support for your loved one without making you feel like they are a burden.

You could put your parents in a regular apartment, pay less and they'd be just as safe or safer!! Had a man entering women's apartments day and night even crawling in their bed!! When confronting management, they stuck up for the man and said that the women should have locked there doors!!! Really!!!