Century Park Associates

My experience with the community as it is very homey, feeling very friendly residence and older place.They have some work to do, but it's a nice place. Good value lowest prices around.

We were happy with Garden Plaza at first. The workers are great but the management company is poor. The facility had water issues in January and the place is still torn up. A normal business would have completed the work long ago. To add to the insult, they are raising the rent at the same time that many of the services are not available due to construction. We are looking to move our parents out of Garden Plaza into a place with better management.

Mother feels that administration is harsh. However we must consider the source. Mother has not been a model resident and makes choices not to participate. Though I will say she seems to be more settled now that it has been a year. Dining room staff are caring and helpful to residents.

Many of the staff were fine. Some were rude and inattentive however. Also, the quality and level of care in the mornings was lacking - nowhere near what we were told to expect. Not all of the nursing & aide staff seems to be adequately trained in handling patients in palliative / hospice care status. I should also add that a member of the senior leadership team was particularly uneducated regarding end of life care and actually disregarded (and went contrary to) the patient and family's wishes.

For the most part, we have found the staff to be likable and helpful. There were some items in the sales pitch that were misleading. For example, my mother doesn't 'check in' every morning by a certain time, and there is no follow-up to make sure she's okay. It was advertised to us that the facility provided cable TV, but the cable TV quality is very limited and poor. Radio reception in the room is poor and the shower head in the shower is difficult and awkward for an older person. We were also told that for the first day or two my mother was in residence an 'ambassador' (friendly resident) would come to her door to show her around and help her fit in. That never happened. According to my mother, housekeeping is very good, however, the cleaning lady does not speak English! Even so, my mother and the cleaning lady, who is VERY nice, still manage to communicate. It would be easier though, if she spoke some English. My mother does not seem to be very satisfied with the food. She continues to do most of her own cooking. We and my mother like the overall 'feel' of Garden Plaza. I think some of my mother's dissatisfaction probably comes from her not wanting to socialize very much, which is not the facility's problem.

The site has had major flooding and mold issues and extremely slow to respond and resolve the issue and many of the collaboration spaces have been compromised and no longer available for use. The food has dramatically gone down hill since we joined and it's under new management. The people who work there are great

If you can get yourself down to meals and fend for yourself, all is good. If not - good luck. Not an abundance of empathy. Based off of our experience, I do not recommend The bridge at Charleston.

Overall, I would rate Garden Plaza at a 3 in most categories. Although Staff and residents are friendly, meals are merely adequate. The menu is limited and repetitive- but what they do serve I find tasty. There are limited activities, but good transportation for non-drivers. The rent, compared to other residences I visited, is reasonable. Bottom line: you get what you pay for!

Our family had an in person tour with Bridgeview Estate and for us they seemed to be most focused on independent living. Our Mom needs more assistance. They called to let me know they couldn't accept her but 2 weeks later asked if she wanted to come. Also the facility was too big for her.

My biggest issue with the quality of care was that they interviewed [name removed] and accepted him, but aft about 3 months they wanted him moved out to a place that provided memory care. They should have done a better job up front in the interview. I told them he had short term memory issues and that he was very slow. They were quick to move him into a wheelchair after he moved there to make it easier on the staff and then said he needed 2 man lift which they didn't provide. I would only recommend Bridge at Inverrary if the person moving in has no memory issues and does not require a wheel chair.

The tour at Cherry Creek was nice. The people were nice. However, we felt the community was too fancy and more than we wanted to spend. This is the reason we decided to choose another community.

We toured Garden Plaza of Aurora during our search for Independent Living for our loved one. The tour was nice. The facility was nice and clean, but a little darker interior. We were looking for cozy family comfort, so we decided to keep on with our search.

We toured Cherry Creek Retirement Village during our search for Independent Living for our loved one. This facility was overwhelming for my loved one, too big and too far to walk to the eating area. Maybe 10 years ago she would've wanted that kind of vacation environment, but my loved one was looking for cozy family comfort.

Unable to maintain leadership. Shortage of staff. Overworked staff. Issues with cooks and budget along with ordering g and food sources. Residents in the dark scared about this business closing. Price we pay for the benefits we had are gone. This business threatens Residents, move if your not happy.Our temporary management is behind closed doors and everyone is afraid to ask or say anything.

Well, what has been the most disheartening is the fact that they continuously tell us that they have a difficult time finding good help or are short-handed. They have repeatedly left my loved ones medications on the counter in her room. They are fully aware that she has dementia. They also rarely ever escort her to anything even though they told us we were paying for that as part of the Assisted Living package. In addition, housekeeping is poor. Not very sanitary in public areas, and lacking in my loved ones room weekly.

It is a very friendly and welcoming staff. It is an absolutely beautiful facility, very cozy and has a boutique hotel feel to it. Beautiful large apartments as well. It is right on the highway so there is a lot of turnpike noise going on. The food budget is pretty low, but the meals are beautifully presented, the dining room is the best dining room service staff I have ever seen and I have been to 6 different places.

It just did not feel like a happy place. There were multiple staff changes during the time my loved one was there. Aide response time was slow. My suggestions for improvement would be response time and more caring staff. We had no problems with [name removed], the Director.

The community is currently having issues with the Executive Director and Corporate are trying to find a new Director and fixing issues. The staff that I have meet with are very responsive, and caring towards my loved one. The front desk is manned until around 5-6 pm, and this is where you go to ask for assistance. The community was serving soybean burgers instead of hamburgers and the corporate office is trying to work getting these issues fixed, along with others. The community tries to keep the residents engaged in activities. They are receptive to residents feedback.

For me being in the condition, this is the best place for me and my loved one thinks the same thing.

Community is beautiful, most employees are friendly. Place is clean for the most part, I see the same dead bugs on the floor, unlocked windows in the hall. One of my loved one says the dining room needs help, food is not served when ordered, you always have to ask 2 or 3 times for your food or to place an order. They need to diversify the menu. It's the same stuff all the time. When you order food to pick up and take back to your room, they give you the smallest portions. The other day, I was visiting & my loved one had a piece of carrot cake. It was no lie a quarter of an inch thick, and that's being generous. But if my loved one ate at the table, it would've been at least a 1/2 of an inch thick. The washer in the washroom on the first floor is still broken after having a flood in the room so if you want to do laundry, you have to wait for another machine to be available. When my loved ones moved in, they did not get a welcome basket, but a few people after her arrival did, when my of my loved one's passed away, the other loved one didn't get a sympathy card, or no acknowledgment of my loved one passing, nothing was posted at either facility either. Not sure if this is a management issue and people not knowing what is going on but for months they left my passed loved one's name on the iPad when checking in even though I told them this loved one passed away in [date removed]. My passed loved one was just removed about two weeks ago (November) For the most part, it is a very nice place, my other loved one is happy there, but as I said, things need to improve. On the assisted-living side where my loved one's first lived it's even worse, the nurses do not treat the elderly very well at all, we have seen this firsthand. They also need to improve on the parking, in the front entrance all the handicap spots and other parking are taken up by residents and then there is no place for visitors/family to park.