Cascade Living Group

Staff friendliness was rated lower due to some staff who sat and on their phones, chewing gum (one of my pet peeves) and not interacting with the residents. I think more supervision by making rounds frequently during each shift. The dietary kitchen went totally overboard when I reported [name removed] allergy to cotton seed oil which is in some store bought baked good. They completely removed bread and other baked goods from meals. I repeatedly had to tell them that he could eat some things. It was never resolved. Residents are gathered in the TV area for the day except meals. The TV is usually on or music. I only saw three activity sessions the whole time [name removed] was there. I was there every other day typically.

Appears to be a nice place, my mom says she likes it there, some communication issues with multiple calls for same thing even though answers provided on 1st call rcvd (info not shared with all staff)

The time that was most comforting was once Hospice was on board. There were several very special care givers on the staff who were always so caring. My husband's face would light up when they came in the room. They are the ones I like to think about and they were there right up to the end. We liked to visit during meal time when everyone was up and the good food was always served with a smile and the resident addresses by their name. They were never rushed and the staff would eat while helping those in need.

The reason why my ratings have been a little lower is because recently they had the health department come in and have them pass an inspection because of a complaint about the kitchen having lip marks on glasses and plates dirty their dishwasher was broken they were hand washing so they had an inspection failed and then came back and then they passed also they had a bug issue and have had to spray my loved one's room recently. They've revamped management since 2 years ago.

We really appreciated their transportation services to doctors appointments. [name removed], who transported residents, was the best and always treated my mom with kindness. Quality of care was rated lower than other categories as they need more staff for better coverage. They have recently changed shift coverage of the nursing staff over the weekend for better continuity. All of the residents there really did seem happy.

Our family member has received very good care and has amazing things to say about the staff and her day to day social experience and comfort at Cascades of Bend. We are so glad she is somewhere that she is so happy and well cared for. The one complaint is that the food is not good and they have been through many chefs during her short time there, but the food remains pretty bad. If they could fix this, it would be stellar.

Everyone that I know has a mom or at least a motherly like figure in this life. When time turns roles around and many of us find ourselves caring for our aged parents we discover we're not prepared for the change or challenges. I appreciate the information and assistance from "A Place For Mom." Heritage Springs was highly recommended and after a few visits at different places, we realized the reason for that. Many assisted living facilities try to overwhelm folks with a multitude of amenities and make everything seem resort like. Heritage Springs just seems to be exceptional in caring, comfort, and doing the right thing by its residents and family. Going to a resort is fun. It can be restful or an adventure. Its a getaway. But is a resort where you want to be when you are dealing with issues like alzheimer's, medication regimens, mobility and such? Heritage Springs feels like a home... Not a resort, but a place to be comfortable, reach out for comfort and assistace and find it.

We have found Royalton to be a very good balance between expense and service. The staff has been wonderful and really seem to care about the residents. The food appears to be fine, and the overall values is great. My mother in law is pretty far gone in her dementia but we still feel the staff give great care.

I would recommend this place as a safe and friendly place. The maintenance staff is very responsive to any issues. There are many activities for many different interests.

Feeling good about our choice.

Thus Far So Good. Albeit the increase in rent was increased the first of the New Year. Given the fact we only moved in November and then they increase the rent in January...There should have been some forewarning.

My stepfather is not as far into the need for memory as some, can still chat. Nobody in his unit speaks much! I wish they had more tactile activities and exercise. We were in a shared room, however nobody else showed up, and empty bed made room quite crowded... There is no bathrooms in the rooms Prices are high, we understand. Times are different! Staff have been great!

I would recommend Cascades.

Not enough attention to residents, food is average, not enough server's, takes too long to get waited on.

We were previously residents at Creekside Continuing Care Community and the experience, as well as the facility, was great. It really was a very nice place, but we were not comfortable there and are doing better at home.

Everything was pretty good, though they're struggling with high turnover and the food quality and amount hasn't been great. Great caring staff, beautiful facility, but considerably higher than other facilities.

Staff has been wonderful to me, extremely caring and supportive. I haven't been very active yet but there is a lot of choices.

My comments are probably nitpicking, but I feel like it would be helpful if the staff wore name tags. Also, my family would like better communication between us and the staff. I would say communication from the staff is poor and probably the biggest frustration we have with them. An activity calendar for the memory care ( not the whole facility ) emailed to us would be extremely helpful. It's frustrating when we go to visit, and they're in the middle of an activity that we know nothing about. Especially frustrating for my father's wife who pays for transportation to visit him for an hour every week. Sometimes half her time spent there is wasted. We would like to know about the schedule for the podiatrist, showers, meal times, etc.

It's a very good staff for care period. Maintenance is always a challenge. The food is above average institutional.

Staff are great; they check on mom every day. People are friendly. Mom's apt has some cabinets that could use some attention. It's an older building but clean. Food seems to be good & varied. Lots of activities are offered. And the surroundings are very pleasant & tucked away with lots of trees. Close to a Fred Meyer & a Walmart. They have a van that takes them shopping. My mom loves her apartment.