Cascade Living Group

Our family member has received very good care and has amazing things to say about the staff and her day to day social experience and comfort at Cascades of Bend. We are so glad she is somewhere that she is so happy and well cared for. The one complaint is that the food is not good and they have been through many chefs during her short time there, but the food remains pretty bad. If they could fix this, it would be stellar.

Everyone that I know has a mom or at least a motherly like figure in this life. When time turns roles around and many of us find ourselves caring for our aged parents we discover we're not prepared for the change or challenges. I appreciate the information and assistance from "A Place For Mom." Heritage Springs was highly recommended and after a few visits at different places, we realized the reason for that. Many assisted living facilities try to overwhelm folks with a multitude of amenities and make everything seem resort like. Heritage Springs just seems to be exceptional in caring, comfort, and doing the right thing by its residents and family. Going to a resort is fun. It can be restful or an adventure. Its a getaway. But is a resort where you want to be when you are dealing with issues like alzheimer's, medication regimens, mobility and such? Heritage Springs feels like a home... Not a resort, but a place to be comfortable, reach out for comfort and assistace and find it.

We have found Royalton to be a very good balance between expense and service. The staff has been wonderful and really seem to care about the residents. The food appears to be fine, and the overall values is great. My mother in law is pretty far gone in her dementia but we still feel the staff give great care.

I would recommend this place as a safe and friendly place. The maintenance staff is very responsive to any issues. There are many activities for many different interests.

Feeling good about our choice.

Thus Far So Good. Albeit the increase in rent was increased the first of the New Year. Given the fact we only moved in November and then they increase the rent in January...There should have been some forewarning.

My stepfather is not as far into the need for memory as some, can still chat. Nobody in his unit speaks much! I wish they had more tactile activities and exercise. We were in a shared room, however nobody else showed up, and empty bed made room quite crowded... There is no bathrooms in the rooms Prices are high, we understand. Times are different! Staff have been great!

I would recommend Cascades.

Not enough attention to residents, food is average, not enough server's, takes too long to get waited on.

We were previously residents at Creekside Continuing Care Community and the experience, as well as the facility, was great. It really was a very nice place, but we were not comfortable there and are doing better at home.

Everything was pretty good, though they're struggling with high turnover and the food quality and amount hasn't been great. Great caring staff, beautiful facility, but considerably higher than other facilities.

Staff has been wonderful to me, extremely caring and supportive. I haven't been very active yet but there is a lot of choices.

My comments are probably nitpicking, but I feel like it would be helpful if the staff wore name tags. Also, my family would like better communication between us and the staff. I would say communication from the staff is poor and probably the biggest frustration we have with them. An activity calendar for the memory care ( not the whole facility ) emailed to us would be extremely helpful. It's frustrating when we go to visit, and they're in the middle of an activity that we know nothing about. Especially frustrating for my father's wife who pays for transportation to visit him for an hour every week. Sometimes half her time spent there is wasted. We would like to know about the schedule for the podiatrist, showers, meal times, etc.

It's a very good staff for care period. Maintenance is always a challenge. The food is above average institutional.

Staff are great; they check on mom every day. People are friendly. Mom's apt has some cabinets that could use some attention. It's an older building but clean. Food seems to be good & varied. Lots of activities are offered. And the surroundings are very pleasant & tucked away with lots of trees. Close to a Fred Meyer & a Walmart. They have a van that takes them shopping. My mom loves her apartment.

Overall, it's been a decent transition for my loved one. There was literally no one to welcome her or show her around or introduce her to other residents she might bond with. Sales people have not been in touch to see how things are going. Some promises that we were made before move in still haven't happened. For the care that she receives, she could be in independent living. She needs/receives almost no "care" but has to pay for level 1 care. The power has been out at Regency Park since last Saturday morning. With generator power, there has been modified meals and the heat level hovers between 60-64. Going on a week at a senior living complex is a challenge. Not fault of RP, but I'd think they would have more significant generator power.

I would definitely recommend the facility. The staff is very friendly. The housekeeping takes place once a week and besides cleaning, they change the sheets and make the bed/washing the sheets and towels. The meals are of good quality. My one complaint is dealing with the finance department about incorrect charges.

All of the staff are pleasant and helpful. The care staff are great, I couldn't ask for better. The cleaning schedule seems to be a little sketchy. It was once a week, in December there was a note telling her they would be gone for a couple of weeks. Now it looks like every two weeks. Since they are also doing laundry, that's not enough. The food that I have had is definitely good. They have two choices for lunch and dinner, not sure about breakfast. They could use a couple of normal items if you don't care for the specials. The cleaning and only having the two meal options are my mom's biggest complaints. Overall, I would recommend them. I feel like she is safe there and well taken care of.

Everything at Waterford is very nice but it is not a perfect match for my loved one. Everything is clean, orderly and well maintained. My loved one has little interest in eating and has lost weight from 106 lbs to 92lbs. She will eat in a social setting where someone will sit with her and talk. As she talks she tends to nibble at her food if gentle prompts and encouragement are given. Waterford Grand doesn't have enough staff available at meal times to give her this personal touch. As a result we are having to search for another memory care situation. Note: it is very expensive

The staff at Regency Grand of West Covina are friendly, looking to please, and very professional.