Cascade Living Group

They have done everything pretty well. The only thing that I would recommend would be to have more of an orientation type thing where we can understand what covers what, what exactly we are paying for, and just a little more detail. That is the only thing I can think of that they could do better. Other than that it has been a very good experience. Overall I can say sincerely that my brother who is staying there has improved a ton and is doing very well at Cascades of the Sierra.

They are doing a pretty good job. It's very clean, the staff is friendly and helpful. They take good care of my parents. The food isn't as good as the place they were before, but it's not bad either.

Our mother has only been at Royalton about a month, so, a few of my ratings are still not fully formed, but, overall we chose Royalton after visiting several other highly recommended facilities for several reasons. The first being based upon my first impression. The entrance is both secure and welcoming, Tastefully decorated and very neat and tidy. Greeted at the front desk, the assisted living Lobby and lovely dining area resemble an inviting restaurant, well laid out to accommodate both residents and their guests with the ambience of a beautiful fireplace and low music playing softly. Everyone looked comfortable and cheerful. The staff was helpful, polite, and seemed to possess compassionate, and educated demeanors, all seemed to be very well natured and very aware of each resident's personal needs. The private wing for Memory care was/is secure, and very clean. I liked the fact that the facility is not over populated and the staff seems devoted, attentive, and quite aware of the unique, and the various natures that Alzheimers and Dementia patients experience. It is a heart warming feeling to know that my mother is safe, secure, and in the care of people who are educated in dealing with this devastating and heart wrenching disease. It is also reassuring to know that our family is welcome at any time and are encouraged to be involved in our loved ones life and care.

My mom moved in this month and LOVES it. Everyone is very friendly and she feels very safe and welcomed. She says she no longer feels lonely. It was a great move for her.

Overall things have gone fairly well at Cascades of the Sierra! The facility itself is absolutely fantastic, it is a great looking place, and always well kept and clean. The food here is wonderful! The head chef is a terrific guy, and has become close friends with my Dad. We have had a few difficulties, however. The billing process could be a lot smoother, there has been some confusion as to items on the bill as well as the bill being sent to the wrong address. They also could use more staff in the evenings. I've noticed a few confused residents wandering in the hall in the evenings when there are less staff, and I've felt like I have to stop and help them myself more than once.

My loved one lives here. He likes all the help that he is getting, so that seems to be working out. It is also close to another family members home, so it makes visiting or stopping by if he needs anything very convenient.

My parents have been here a little over 1 year or so. It has been the best thing that ever happened to them at this time of their life. I have not found 1 employee there that does not truly care for what they do and the people they do it for. The smiles are sincere on the staff and residents. No complaints and if I had a questions, it was answered immediately and taken care of. My father came alive again after been seculed in his own home and having multiple strokes. The socialization worked and they are very happy and blessed. Keep up the great work Regency Grand Team!!!!

My mom is living here in assisted living. The staff are kind and attentive, the food is very good, and the communication with family is variable, sometimes excellent, sometimes not. They will answer any question you have, though. There are activities offered. They helped my mom with a discounted room because she has a low income, but they do not take Medicaid. Her studio room is small, just 300 sq ft.

Heritage Springs is a place that loves their seniors. Everyone of the staff from the management to the care providers contributes to the happiness and physical well being of the residents. When we moved out Mom in we were apprehensive. We thought she would have a difficult time living in a facility away from family, but the staff at Heritage Springs made her feel comfortable right away and helped her transition into the community. We never expected to experience this level of true compassion. We are delighted with Heritage Springs and very thankful for their kindness and understanding.

I'm extremely satisfied with Emeritus. Staff members are polite, friendly, and understanding. Whenever we have questions or concerns, every effort is made to make things right. The director of the facility is particularly eager to work with families so that they may be at ease with trusting Emeritus with their loved-one's care. My mother-in-law is very satisfied living at Emeritus, often complimenting the food and commenting upon how kind and helpful everyone is. She was prepared to dislike assisted-living, but the staff was patient, easing her into the routine and encouraging her to participate in activities when she felt ready. Mom now attends the sing-alongs and goes to an exercise class everyday. The caregivers are sensitive to dignity issues. At first, Mom was reluctant to allow anyone to help her with her personal care, but her caregivers were respectful of her feelings and let her set the pace. Now Mom readily accepts their help. We are pleased that we were guided to this quality facility.

The staff seem very friendly and helpful with the exception of the daytime front desk person who can be a bit curt. Seemed she wasn't really happy with her job or just isn't a very warm, friendly type which is what I would've expected considering she is the first person you meet. Other than her, the staff have all been gracious, helpful and very nice. The food is really good. The rooms and common areas are lovely and the outdoor areas are very nice. I would definitely recommend the Cascades.

After visiting other facilities we were so happy to have a tour with Natalie. She was very professional and able to answer all of our questions. They allow pets which helped to tell our Mom she was able to take her kitty with her. Heritage Springs is a fabulous facility that we moved our Mom into less than a month after our tour. The move in was seem less. The staff are all very friendly and attentive to our mothers needs. My sister and I would highly recommend this facility! They offer both assisted living and memory care so if we need to move our mother to memory care we can stay at Heritage Springs which is a huge plus.

Arbor Village is a great community that is providing the right level of care that we were looking for. The ability of the staff to be so accommodating to us and our situation really set them apart. The room here was pretty much set up as the room in the last community she was in so it wasn't a complete shock. We are very happy with them as of now.

The administration was very helpful and always responded quickly to my questions and concerns. When I visited the staff was always very friendly. I was impressed by how they all knew and were familiar with every resident. They have a lovely outside area!

The independent living is good for my mother, staff is very good to her, biggest complaint is the food and they need more creative things to do for seniors.

Just moved my Dad in two days ago, but so far so good. [name removed] was incredibly accommodating and helpful along the way. Helped from the very first day through the entire process, everything from to finding a hospital bed to the move itself. She is outstanding at her job and clearly enjoys it.

Sometimes they do not clean dirty table cloths until the next day. If a spill happens at breakfast it is there until dinner. My parents are not in assisted living so they don't get any care. I was disappointed if something were to happen like a fall the staff doesn't help they just call 911. This may be standard but was news to me. They have had problems keeping chefs as a result the service at meals is very slow most of the time and the food selection is not the best. Probably the biggest complaint is the food and length of time it takes to get served.

The staff really cares - most of them. I have only had a couple of disappointing interactions. For the most part, the staff is great and goes out of their way to give the residents a great living experience. If there is anything we have needed, they have done whatever they could to make it happen. I am very grateful we have found Creekside for my uncle.

Some issues but mostly due to staffing. I would recommend to others.

Mostly everyone was friendly and helpful. Many of the caregivers spoke English as a second language, so communication was sometimes difficult. I don't know how they could improve on that though. My dad was only there for two months.