Cascade Living Group

We had a few issues at the beginning moving her in. Medication was not transfered in a timely manner but i think it was her former residence fault. House keeping was an issie at the begining but improved as soon as they got a new house keeper. Any issues we had are all now resolved wich has resulted in "smooth sailing."

Mountain Glen is a quality place for your mom. We found it to be full of people who would like to help in your attempt to find a suitable place for your mom or loved one. They seem to care about all aspects of your attempt to find a place for your mom or other family member. It’s not always easy to find a place for your parent who is maybe leaving their home for the first time in a long time, but they and the staff go out of their way to help making it a nice new place for mom. I would recommend it.

We were attracted because; One - it was only 7 minutes away from me. Two - their place was very clean and well maintained. Three - there wasn't a lot of turnover of helpers which is important. Four - They administration was extra nice and very receptive to my inquiries. Five - their rooms were slightly larger than other places.

They're friendly and know what to do. They need better quality food, bigger portions, higher standards, more imagination. Apartment sizes here are pretty good, wish the kitchen area was bigger.

Staff are friendly & helpful. I really like the Executive Director, the gal at the front desk, & the business manager-they're all really friendly & helpful. Sometimes communication seems a little lacking-I think that may have more to do with some recent staff turnover. The common areas of the facility still look pretty nice, but they're starting to look a little tired-particularly the carpet. They've told me they have funds for upgrades. They seem to keep everything clean. My Mom's room is quite nice & was clean. The common area is well designed with a large volume, overlooks from above, & plenty of daylighting-quite lovely really. Unfortunately they keep the dining doors to outside alarmed, so residents don't use the beautiful grounds outside much as they're forced to go out the main entry. Food is edible, but they're not going to win any awards for it. Overall, my Mom seems reasonably happy there. But, I think it's a bit spendy for what you get.

Any interaction that I've had with the community has been positive.

It was positive and I'd recommend the establishment. My dad liked it over the other places we saw

Their med management leaves a lot to be desired. Twice now they have run out of one or more of his medications. Always calling me wanting to know if I have a stash here. It’s unnerving to say the least. I provided 3 extra mattress pads and I came in one day and his sheets were soaked and the mattress had no pad on it. Big stain. Mattress is ruined. My other pet peeve is when the empty his catheter bag into the jug they never rinse it out. You can smell stail urine when you enter the room. I have brought this to their attention 3 times.

Heritage Springs is a smaller facility that is only 2 stories with a population of approx 70 assisted care persons and approx. 20 memory care patients. The staff is very caring and hard working. They helped me with moving in and th apartments are quite nice. I believe that the price is reasonable for the facilit size and the amenities provided.

My wife and I are very comfortable here it’s pleasant it’s neat clean and orderly and there are sufficient members and staff to care for everybodyThe area we are in Sparks Nevada is very open and a lot of the services are available we are enjoying living here

There are some great caregivers AND it's important to advocate for your loved one. Some caregivers are very helpful and others want to only do things their way and so communication is key to finding a solution. This will be true wherever you go. Get to know staff as that matters too. Being kind and friendly helps your loved one get better care.

I haven't been there. My mother seems to be happy though. Her big complaint is there doesn't seem to be enough restaurant staff. Dad is in memory care. She is able to visit him a couple times a day. Staff has been helpful walking the dog when she can't.

I can’t really tell you about the stay because I don’t remember it. Therefore, I’ve asked my wife to assist. My husband seemed to think he had been kidnapped, possibly because he didn’t know any other words to express himself. He was glad to see me when I returned to get him, he was clean, appeared well fed and well rested, and was eager to go home. The staff was friendly and seemed competent. However, there were a few things I was unaware of before placing him for 10 day respite, the main one being that they do not administer vitamins or supplements unless they are listed on the form from his doctor. I don’t know how to rate the food, activities, interactions between staff and my husband as I was not there to witness and he has no memory of the stay.

They are really kind and patient with the residents and have their needs taken care of. They want to care for each resident as if they were part of their own family and good o the residents family. Really good facility.

Overall I would give it 4+ to 5. The outstanding work by the employees is greatly appreciated. My brother & his wife both are suffering from dementia & recently my brother was hospitalized & is currently in a rehab facility. They both will need memory care. During our mini crisis the employees have gone out of their way to check on my sister-in-law who has progressed in her dementia. We are on the wait list for memory care. It's the concern of the employees outshines any short comings.

Staff friendliness was rated lower due to some staff who sat and on their phones, chewing gum (one of my pet peeves) and not interacting with the residents. I think more supervision by making rounds frequently during each shift. The dietary kitchen went totally overboard when I reported [name removed] allergy to cotton seed oil which is in some store bought baked good. They completely removed bread and other baked goods from meals. I repeatedly had to tell them that he could eat some things. It was never resolved. Residents are gathered in the TV area for the day except meals. The TV is usually on or music. I only saw three activity sessions the whole time [name removed] was there. I was there every other day typically.

Appears to be a nice place, my mom says she likes it there, some communication issues with multiple calls for same thing even though answers provided on 1st call rcvd (info not shared with all staff)

The time that was most comforting was once Hospice was on board. There were several very special care givers on the staff who were always so caring. My husband's face would light up when they came in the room. They are the ones I like to think about and they were there right up to the end. We liked to visit during meal time when everyone was up and the good food was always served with a smile and the resident addresses by their name. They were never rushed and the staff would eat while helping those in need.

The reason why my ratings have been a little lower is because recently they had the health department come in and have them pass an inspection because of a complaint about the kitchen having lip marks on glasses and plates dirty their dishwasher was broken they were hand washing so they had an inspection failed and then came back and then they passed also they had a bug issue and have had to spray my loved one's room recently. They've revamped management since 2 years ago.

We really appreciated their transportation services to doctors appointments. [name removed], who transported residents, was the best and always treated my mom with kindness. Quality of care was rated lower than other categories as they need more staff for better coverage. They have recently changed shift coverage of the nursing staff over the weekend for better continuity. All of the residents there really did seem happy.