Cascade Living Group

Overall, it's been a decent transition for my loved one. There was literally no one to welcome her or show her around or introduce her to other residents she might bond with. Sales people have not been in touch to see how things are going. Some promises that we were made before move in still haven't happened. For the care that she receives, she could be in independent living. She needs/receives almost no "care" but has to pay for level 1 care. The power has been out at Regency Park since last Saturday morning. With generator power, there has been modified meals and the heat level hovers between 60-64. Going on a week at a senior living complex is a challenge. Not fault of RP, but I'd think they would have more significant generator power.

I would definitely recommend the facility. The staff is very friendly. The housekeeping takes place once a week and besides cleaning, they change the sheets and make the bed/washing the sheets and towels. The meals are of good quality. My one complaint is dealing with the finance department about incorrect charges.

All of the staff are pleasant and helpful. The care staff are great, I couldn't ask for better. The cleaning schedule seems to be a little sketchy. It was once a week, in December there was a note telling her they would be gone for a couple of weeks. Now it looks like every two weeks. Since they are also doing laundry, that's not enough. The food that I have had is definitely good. They have two choices for lunch and dinner, not sure about breakfast. They could use a couple of normal items if you don't care for the specials. The cleaning and only having the two meal options are my mom's biggest complaints. Overall, I would recommend them. I feel like she is safe there and well taken care of.

Everything at Waterford is very nice but it is not a perfect match for my loved one. Everything is clean, orderly and well maintained. My loved one has little interest in eating and has lost weight from 106 lbs to 92lbs. She will eat in a social setting where someone will sit with her and talk. As she talks she tends to nibble at her food if gentle prompts and encouragement are given. Waterford Grand doesn't have enough staff available at meal times to give her this personal touch. As a result we are having to search for another memory care situation. Note: it is very expensive

The staff at Regency Grand of West Covina are friendly, looking to please, and very professional.

So far, so good. My brother seems to like it there. Nice people and nice ambience, plus on site nursing staff.

Everything here is good except I am disappointed in the food and I do think the cost is too high. At my age I am one of the youngest and i was hoping there would be more here that are my age or younger. However I would recommend before making a choice to search and look at more places!

Friendly staff overall and the new activities director is great! Food is good and varied. As is everywhere, staff is asked to do more for less and there is not always enough staff. I know this is not specific to A.V though.

We're paying for highest level of care, which I don't believe is correct. It's encouraging to see new employees on the staff. I believe Deborah is responsible for a lot of the improvements. I hope it continues. The facility does not have a good name in the community. I hope that will change. I would like to mention [name removed] who was so patient and helpful during a very stressful time for me. And [name removed] for being there whenever we need him.

It was cheaper but it not the pricest any more. It's okay. I picked this community because it was brand new.

Overall our family has had a very positive experience with Regency Park. We appreciate how helpful the management team has been so far. Based on the experience so far, we would recommend this community to other families.

Based on our experience so far with Regency Park we think they could improve on their communication with the residents family members. They could also improve on the care conferences and the needed supplies.

What we like the most about the Regency Park community is the friendliness of the staff members working there as well as the beautiful outdoor spots they have. My dad has been so happy there and the staff has been great! We would recommend this community to other families based on the experience we have had so far!

The staff are very nice and responsive to my questions. The food in the dining room is ok but not much variety and seems to be pre prepared so can be cold. We picked this community because of the location and memory care on site. Also the size and openness of the room.

It's a beautiful facility and they allowed my moms dog which was huge to her. We picked it because it wasn't a sterile environment. We didn't want her to think she was in an institution, but rather a nice apartment.

I would definitely recommend the Cascades of Bremerton to others. The caregiving staff is amazing and they go above and beyond, but they are overworked. They are like little ninjas that go in and clean and change the bed constantly. They never complain and are always friendly and helpful. My parents adore them. It's not often that you have both parents in the same facility at the same time. The move in process was done with ease and I couldn't have done it without [names removed]. [Name removed] is amazing with the food. I'd only suggest more snacks available for those able to have them and maybe offer them a little more often as some of the people are not able to ask or forget that they are hungry. The Memory Care facility is "different" as they don't remember to ask for things. Hydration is huge and can be a cause of constant infections. Monitoring fluid intake would be a suggestion.

The people at Alpine Way are amazing! It's been comfortable and nice. However, they're struggling with getting a handle on the food. That has not been great.

Yes I would recommend this place. That said, there no way we could afford it without Mom's longterm care insurance.Waterford Grand is built to bring the outdoors inside, with terrific vues of the river from many windows. Apartments are spaciou, the daily exercise program is terrific and the facility has a memory care unit for when/ if my mom needs it.

Their kitchen/dining needs an entire re-haul. Horribly long wait times, total chaos, rude waitstaff, food quality is terrible. Also some concerns with security issues. And would like to see more activities.

They are filling up really quickly. And seem to be overwhelmed. They are short staffed, particularly in the dining room. The activity director is out having a baby and the substitute gets pulled from her job to help with residents. The new owners have had this place for less than two years and they seem like they're still getting it together. But they are trying really seriously hard. And they're very forthright when asked what is going on. I would recommend it to others.